How to Surround Yourself with Success

How to Surround Yourself with Success

Have you ever been sitting next to someone, and they suddenly yawn? What happens next? You also find the need to yawn. It’s a strange phenomenon, but it applies to the way we are influenced by those around us. People who are positive, upbeat, ambitious, and persistent can be wonderful inspirations because those desirable qualities rub off on us. Therefore, it is important to reflect a bit on the people with whom you associate and decide if they are having a good influence on you or not. Read on for some suggestions about how to surround yourself with success.

Identify the three major business relationships you have. Ask yourself questions such as, “Why does this relationship exist?” and “How is each of us benefitting from the relationship?” Also identify what characteristics of these people are either boosters or detractors. Do they help you succeed and meet your business goals? If the answer is no, then consider forming new professional relationships with successful people that you can bring to the forefront of your inner circle.
Learn from the negative. No matter what industry you’re in, there are going to be a number of negative people and/or situations (think Eeyore). Instead of letting this negativity bog you down and keep you from doing your absolute best, use it to learn what NOT to do and bolster yourself onto your own successful path (think Tigger). Mind over matter is really important here because sometimes it’s difficult, if not impossible, to avoid being around some level of negativity. However, you can control how you handle it and what your attitude is going to be. Will you be an Eeyore or a Tigger? The choice is yours.
You don’t have to actually know successful people to learn from them. If you are just starting out in your business and have yet to form these ideal relationships, then use resources that are available to you that can reinforce positive and inspiring messages regularly. Find some successful industry experts that you can aspire to be like; read their books, attend their seminars, follow them on Twitter, etc. Take what they can offer you about success in business and apply those things to your own situation.
Pay it forward. Maybe those around you who seem negative just need someone to inspire them. Don’t be afraid to be that person. For example, it’s a proven fact that people who are trying to lose weight are more successful when they do so with a friend; they might exercise together, plan meals together, or even just drop each other an encouraging email every week. The same goes for your business relationships. Your determination to be successful can certainly influence someone else in a positive way if you exude your optimism and drive in all that you do.

Surrounding yourself with success, like many other aspects of business ownership, can be a challenge. However, it is an important one to take on because your attitude is a key indicator of your success. What are some ways that you surround yourself with success? We’d love to hear from you in the comments section below!

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How to Use LinkedIn for Your Small Business

How to Use LinkedIn for Your Small Business

Raise your hand if you have a LinkedIn account.

Now raise your hand if you haven’t used it since you set it up!

If you’re like many business owners, you set up your LinkedIn account a while ago, but other than serving as an online resume you have no idea what to do with it. But now is the time to change that, because there are many features within LinkedIn that can help you market your small business.

LinkedIn is primarily a networking tool. It is excellent for helping you connect with other professionals with whom you might be able to do business. Whether that’s an employer/employee relationship, a joint venture, or someone that joins your direct sales team, you can find motivated, competent people to connect with for your business when you use LinkedIn effectively.

Here are some ways to take better advantage of your LinkedIn account:

Your Profile: Be sure that your LinkedIn profile is complete, and lists all of your experience. Why? Because when people are searching for other people to connect with professionally, they will find you based on the keywords you use in your profile. It’s also a way to highlight your professional experience when people come to check you out. The more experience you have, the more likely it is that someone will choose to work with you.
Recommendations: Think about Amazon.com for a moment. Why do you think they include a place for people to leave comments about products? It’s because we’re more likely to believe what other people say about something than what a manufacturer says about its own product. The same holds true for you! When your LinkedIn profile is full of recommendations about how great you are…how committed you are to the professional development of your team…how amazing it is to work with you…people are more likely to believe it! It’s the difference between the resume, and glowing recommendations. Make sure you ask lots of the people that have worked with you to give you recommendations on LinkedIn. It’s an online way to make sure everyone knows how committed you are to the work you do.
Groups: LinkedIn also offers Groups, which are an outstanding way to network with others around certain topics, and demonstrate your expertise. Simply search for Groups related to what you do. There are many groups set up for direct sales, product lines, professions, etc. Once you join a group, participate in the conversation, share useful resources, answer questions, and get to know people. As you share great content, people will check out your profile to see who you are (which is why it needs to be complete!) And you can also spark offline conversations with people that may lead to additional business relationships.
Answers: Another way to demonstrate your professional expertise on LinkedIn is through LinkedIn Answers. You can find Answers under the “More” section of the LinkedIn top toolbar. Simply browse through the question categories to find questions related to your expertise. Then provide answers to those questions that you can. The more questions you answer, the more you demonstrate your expertise to LinkedIn users, which can lead to future business.

Now all of this, of course, takes time. And you must determine that the target market you want to reach is on LinkedIn. But if LinkedIn’s user base is in line with your goals for social media, making good use of the tools available can help you network professionally and build more opportunities for your business.

Do you use LinkedIn for your business? Does it provide you with additional business opportunities? Would love to read your thoughts on this tool in the comments below.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

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How to Handle Objections and Rejections

How to Handle Objections and Rejections

Even for the most positive and optimistic person, continuous rejections can begin to wear one down. However, success cannot and does not happen without obstacles and setbacks. By modifying your mindset, you will be able to handle objections and rejections, natural parts of being a business owner, with professionalism and grace.

Don’t take it personally. There could be many reasons why someone said no, possibly none of which have anything to do with you. Perhaps a client could no longer afford your services, or maybe has too many other obligations and can’t commit to your proposed joint venture. When somebody tells you no, take yourself out of the equation and reflect upon how your request may not meet the person’s needs.
Focus only on what you can control. It’s easy to lose self-confidence when being rejected, but it’s important to remember that you are in control of your own path. You cannot control the behavior of others, only yourself. So empower yourself by focusing on the elements of your situation that you can change.
Accept rejection as a learning experience. Even the most successful people in the world, in all fields of work, struggled with any number of setbacks along the way. The difference is that successful people take those setbacks and learn from them in a positive way. If possible and appropriate, ask for feedback in the form of constructive criticism when faced with a rejection or objection. Apply this information to your next attempt, and you will save yourself the headache of making the same mistakes over and over again. Additionally, the more you learn from one rejection, the better prepared you’ll be to possibly avoid it next time.
Don’t let rejection make you afraid to even ask. When you flip a coin, the chance of it landing on heads or tails is always 50/50, no matter what. Even if it lands on heads 20 times in a row, that next toss still has the same odds. This same principle can be applied to your business. Just because someone said no doesn’t mean that the next person won’t say yes. Persistence is an essential characteristic of a small business owner, so keep plugging along and you’ll eventually get the answer you’re looking for.
Professionalism pays off. When handling rejection, conduct yourself with a visible level of professionalism and grace. Express your gratitude that the person took the time to speak with you and your desire to work with them sometime soon. A positive attitude will give others a good perception of you, which may mean future business with them. You may not have closed the deal this time, but it’s very possible that they will be in need of your product/service at some point, and if you’ve left them with a good impression, they won’t hesitate to contact you when the time comes.

The most crucial part of handling objections and rejections is to look at them as positive learning experiences that allow you to grow your business and professional relationships. By using the experience of rejection to your advantage, you will be on your way to success. How do you deal with rejections? Please share with us in the comments section below!

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DSEF & CBBB: Watch Out for Common Tax Scams

DSEF & CBBB: Watch Out for Common Tax Scams

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB):

Watch Out for Common Tax Scams

By Holly Doering

When I moved to Washington State from Idaho, I spent some time at the public library searching for state income tax forms. There weren’t any. Another patron told me that Washington State doesn’t have an income tax. I didn’t believe it at first, but it turned out to be true.

A friend of mine at the time told me his parents didn’t pay federal income tax, because the IRS was actually illegal according to the U.S. Constitution, and would be out of business soon. This turned out not to be true, and his parents are in big trouble. The “frivolous argument” is actually one of the IRS’s listed “Dirty Dozen Tax Scams” to watch out for. You can learn more about it, and other scams, at the IRS newsroom.

According to IRS Commissioner Doug Shulman, “Tax scams…may look tempting, but these fraudulent deals end up hurting people who participate in them.” The IRS and the Justice Department work together to shut down these illegal operations. Taxpayers who knowingly or unwittingly get involved must repay all taxes due plus interest and penalties.

Around tax time, thousands of emails, faxes, and phone calls begin circulating, claiming to be from the IRS. Know that the official IRS website ends in “.gov” for government only. Any IRS web address that does not begin with http://www.irs.govshould be forwarded to phishing@irs.gov. Also, if you believe your personal information has been stolen and used for tax purposes, you should immediately contact the IRS at 800-908-4490.

Something else to consider: While most tax return preparers are professionals who provide honest and excellent services to their clients, according to the IRS, some “make basic errors or engage in fraud and other illegal activities.” You can always Start with Trust by checking out a company’s track record at www.bbb.org.

To learn more about the Dirty Dozen Tax Scams of 2011, please click HERE.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

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Using the Facebook Page Timeline to Succeed in Business

Using the Facebook Page Timeline to Succeed in Business

As of March 30, 2012, all Facebook Pages will automatically be switched over to the new Timeline format. Like any change, there are of course some new features to get used to. But by using your Page strategically, you can benefit your business which can help you build success. Here are some strategies you may want to consider:

What do you want your cover image to say about your business?
Much has been written around the blog-o-sphere about selecting a cover image. Whatever image you choose to use, make sure that the image tells the story you intend. If your business is primarily about cooking, perhaps you want to show people enjoying delicious food or having fun in the kitchen (this says you’re about making cooking delicious and fun). If your business is personal coaching, perhaps you want to include an inspirational saying along with photos of groups of people who seem connected (this says you’re about building people up emotionally and connecting them). If your Page is more about team building, perhaps you want to include enthusiastic pictures of your team (this says your team is a fun and active place to be.) The important thing is to think about what you want to express as a brand, and then choose or create a cover image that reflects that message.Here’s a useful article that provides some examples of Facebook cover photos (some by direct sellers): http://www.wchingya.com/2012/03/facebook-page-cover-photo.html

Keep the conversation alive. As an entrepreneur, one of your biggest advantages on your Facebook Page is the opportunity to connect with people personally, and engage in conversation. So be sure you’re continually checking out the comments that others make on your page, and responding in a timely manner.
Post engaging content. Just like with the old Page layout, the majority of interaction with your Page will occur within the News Feed (Facebook home page) and NOT on the Page itself. So be sure you’re using the type of content that engages. Here’s an article with 7 essential steps for writing updates on your Page that engage: http://www.jenfongspeaks.com/7-essential-steps-for-writing-engaging-facebook-page-updates/
Track your stats. The best way to improve something is to track it. And Facebook makes it easy to do just that with Insights for Pages. Click on “See All” next to the Insights snapshot on your new Admin panel, and take a look at the stats on each of your posts. This will give you a really good idea of the kinds of posts that resonate best with your Page community. (Do more of them!) Review the parts of the world where people talking about your Page come from. And so on. By understanding who is using your Page, and how, you can replicated the actions that are bringing you the most results.
Highlight your apps. Maybe you’ve got a tab set up on your Page where people can sign up for your newsletter, or a custom welcome tab. Even though you can’t set these up as default landing tabs anymore, you can still highlight them. Arrange them underneath your cover image (you can change the order), and choose custom photos for each. Here is a set of free custom Facebook app icons you may want to use: http://www.jonloomer.com/2012/03/19/facebook-timeline-for-pages-free-facebook-app-icons/

Change can often be a challenge, but like it or not the new Timeline is here to stay (for now!) Best to embrace the challenge and find ways to make the new format work for you.

What would you add? How are you using the new Timeline for Pages to build your business? Would love to read your thoughts in the comments below!

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How to Get Yourself Focused Every Day

If you’re someone who is easily distracted, you’re not alone. Whether you work from home or commute to an office, most workplaces are breeding grounds for diversions. The good news is that eliminating these distractions can be as simple as turning off your cell phone. Read on for a step-by-step guide to focus yourself and become more productive, two essential characteristics of a successful entrepreneur.

Organize your work space. Nothing promotes efficiency like a neat, tidy, and organized office, cubicle, or desk. Create an organizational system that is suited to your business and style, and make sure everything is put away at the end of your work day. You will then be able to dive right in tomorrow without the added task of finding what you need in a pile of papers or mis-labeled files.
Break down goals into smaller benchmarks. Most of your goals involve multiple steps that need to be done over a longer period of time. For example, re-designing your website can seem like such a monstrous task that we don’t know where to begin…so we never do. When writing down your goals, break them down into smaller, manageable tasks that can be completed in a few hours. You will be finishing them regularly and you will know that you are on the path to overall goal achievement, which can be an incredibly motivating factor.
Prioritize. There are so many possible tasks to be working on over the course of any given day, so by prioritizing them, you relieve the pressure of having to complete every single one. Identify just a few important and/or time-sensitive tasks and forget the rest. Once your work is completed, revisit the list and prioritize again for the next day.
Say goodbye to distractions. A ringing cell phone, the high-pitched text message alert, the ping of the email notification, your multiple social networking profiles, your instant message window…these are all taking time away from your task at hand. Yes, those things need to be attended to, but silence that phone or disable the internet connection while working on other things. Schedule a specific time during your work day that is dedicated only to catching up on email correspondence, for example, or checking how many times your blog link was retweeted. Knowing that this time is earmarked, you won’t stress out about how many messages you may be missing while you go about your day.
Give yourself a break. Our brains use lots of energy while we work, so it’s important to take even a quick break every 60-90 minutes of continuous work. Have a healthy snack, get up and stretch your legs, or listen to your favorite song. Anything that helps you recharge will be a valuable asset to your stamina, which is crucial to continuous productivity.

Getting productive and staying that way certainly takes a large amount of self-discipline. You most likely already have that in you as a small business owner. Embrace your strengths and use them to make the most of your precious time. How to you focus yourself every day? Please share your suggestions in the comments below!

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Fixing Your Marketing as Simple as 1-2-3

If you’ve ever seen the 1989 film Field of Dreams, you are familiar with the phrase, “If you build it, they will come.” Fortunately for Kevin Costner’s leading character, that was true. However, that isn’t exactly the case for small business owners. Customers won’t just find you; you have to market to them. The best thing we can do for our business is to learn from the mistakes of others, and then make better choices. Here are the most common marketing mistakes and how to fix them.

Underestimating the power of research – Think you’ve got that million dollar idea for a product or service? Well before you invest significant amounts of money into such an idea, it is of utmost importance to do some serious market research and test your product/service with a real customer base.
Overestimating the power of research – Although this may seem contradictory to the previous statement, it is crucial to remember that emotions play a large part in customers’ decisions. Yes, most consumers do their own research and respond well to the facts, but their emotions guide those decisions even more than they may realize, so connect with them on that level. Keep this in mind when creating a marketing plan.
Ignoring the tried and true – As entrepreneurs, we want to be innovative with not only our products, but also our marketing strategies. In your quest for originality, don’t spend too much time re-inventing the wheel. Instead, familiarize yourself with existing tactics that have been successful for others. Use these as the basis for your marketing techniques, and put your own twist on them so they are tailored to your particular business.
Fixing what isn’t broken – Your hard work and preparation have paid off, and you are enjoying a very successful promotion that you created yourself. In fact, you’ve been reaping the rewards of this promotion for nearly a year. It’s about time you switched it up and tried a different promotion right? Wrong! Just because you may be getting tired of it, don’t forget that an untapped market and new customers are discovering it for the first time. If you really feel the need to try something different, keep what you have while testing out your new idea. This way, you won’t lose out on time and profits if the results are less than satisfactory.
Lack of patience – Think of a memorable commercial you’ve recently seen. Did it make you literally jump off your couch and head to the store for that product? Probably not. Remember that customers don’t act quickly. When implementing a marketing strategy, patience is a virtue. Give it some time to reach an audience and produce results. Only then will you be able to tell if it is effective or not.
Casting too wide a net – You’ll never be able to be everything to everybody, so trying to be will only be a waste of time and money. Figure out who your ideal customer is and focus on your target market. By concentrating on a smaller niche, you will be able to satisfy unmet needs and wants of those customers.

Since marketing is such a subjective aspect of your business, it can be complicated and overwhelming. Avoiding common pitfalls will save you time and help grow your business. What else can you add to our list?

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DSEF & CBBB: Is It a Job or a Scam?

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB):

Is It a Job or a Scam?

By Carol Odell

Recently a friend called me about an employment ad on craigslist. She is retired and needs to supplement her income and fill some time with a part-time job. Not an unlikely scenario these days with the challenging economy and cost of living.

It’s also not unusual for some of these “employment opportunities” to be scams. My friend was calling about a work at home job where you send money to stuff envelopes for a company — and get paid. The reality is that it costs more money than you are being paid to accomplish the job. Here’s the real kicker, many times the mailings you are preparing are scams that are being mailed to potential victims!

Protect yourself and research the company with your BBB before engaging with the company. Any ethical company will provide information when requested. A company that will not answer basic questions or refuses to communicate any way other than email, may have something to hide.

The Internet Crime Complaint Center (IC3) recently sent out information on another online employment scam. Here is what they sent out:

“The IC3 has recently received over 250 complaints reporting a new twist to the online employment scam. The scam involves individuals who responded to online ads or were contacted via e-mail as a result of their resume being posted on websites. The perpetrator posed as a research company and requested participants to complete a paid survey regarding services provided at wire transfer locations to improve the effectiveness of the company’s money-transfer services.”

Complainants were hired and then mailed a cashier’s check or money order. They were asked to cash a check/money order, keep a portion and wire the remaining amount via wire transfer. Victims are asked to send more information such as transfer number and amount wired, followed up by a questionnaire regarding the wire transfer. If not done, the victims receive threatening emails stating to respond in 24 hours or their information will be sent to FBI and they could face 25 years in jail.

Of course, after all this, the victims learn the checks are counterfeit and most victims now owe the bank more than $2,500.

If you need a job, make sure you are going to make money, not lose it. Paying an upfront fee is a huge red flag.

Do you have other tips?

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Use Scripts to Increase Your Business

If you’ve ever been to the theatre to see a play, you probably have a good idea why actors stick to the script. The story is already laid out, the characters are already developed, and everything is organized in a way that the audience can understand and enjoy. Sure, unforeseen circumstances happen and sometimes the actors have to ad lib, but for the most part, everyone on stage has a clear plan as to what needs to be done. The same concept can be applied to direct sales and small businesses. Here are some ways in which you can use scripts to in a variety of situations and grow your business.

Situations Fit For a Script

Informal conversation – How many times have you found yourself talking to a stranger, an acquaintance, or even family member who asks about what you do for a living? Instead of letting this possibly golden opportunity go to waste, prepare a concise description of your business that is not only brief and informational, but also may prompt further questions and interest from others.
Follow-up calls – When calling customers to follow up on a transaction, you need to be prepared for both positive and negative feedback and questions. Having a few responses planned that will help solve a problem or lead to a future purchase will solidify your relationships with customers.
Collecting money – Possibly one of the most difficult aspects of being a business owner is having to be your own Accounts Receivable Department. It can be uncomfortable to ask others for money, even when it is rightly owed to you. Depending on the situation, a script can be extremely helpful for staying professional while getting to the point and being direct.

How to Use a Script

Map out your ideal conversation. Whether you’re meeting a potential customer for the first time or introducing a new product to a longtime client, actually write out how you would want the conversation to happen. Chances are slim that things will play out this way in reality, but having a goal to reach will help you navigate any obstacles that pop up when speaking with clients and colleagues.
Identify potential pitfalls. You know this magical ideal conversation won’t exactly be the one that is actually taking place, so identify where and how it might go astray. Consider using a flow chart format for anticipating responses from the person to whom you are speaking and how to handle those responses. Don’t be afraid to get creative and tailor it to fit your situation; for example, color coding a flow chart or using post-it flags to help you find what you’re looking for in a pinch can make a script more efficient.
Rehearse! Of course, you don’t want what you’re saying to sound scripted and/or rehearsed, but you do need to be well-prepared in order to be confident and exude competence to your customers. Practice what you want to say in front of the mirror, with another person, or even on a voice recorder. (Listening to yourself will enable you to analyze your tone of voice and how others may perceive you.) The more prepared you are, the more comfortable you will feel, and the more successful you can become.

Using scripts to help you in networking, customer relations, and other business situations can be a real asset to your business. How have you incorporated scripts in order to grow your business? Please share with us in the comments section below!

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Sell What Customers Need

You may have an outstanding product line. It has amazing features and benefits. You’re in love with it. But if a customer doesn’t understand how your product meets her needs and wants, then you won’t make any sales. It’s that simple.

So how do you make sure a customer understands how your product meets her needs? It’s all about focusing on a customers needs and wants.

Ask questions. Don’t begin any customer interaction with a sales pitch. A sales pitch is about you. But until a customer knows that you understand him, your sales pitch won’t resonate.
Match benefits to needs and wants. Once you understand what motivates someone, you are much more prepared to offer an effective sales presentation. Focus on the features and benefits of your product that match what the customer has told you about what he needs and wants, and your presentation will be a lot more successful. You can do this even in a party setting. Begin the presentation by asking questions of the guests…what they do, what their concerns are…and probe those areas that you know your product can help. Then, when you’re sharing products you can focus on those specific benefits of your product line.
Listen online. Social networks can provide a tremendous amount of information. Before meeting with a customer, check out her profile online on sites like Facebook. Zero in on what she talks about, what bothers her, what she loves. Include those elements in your face to face presentation and you’ll find you have better results.

Even though you may think it takes more time to learn about a customer before offering your products, you will find it actually saves you time, because you only need to highlight the features and benefits that meet the needs of that particular customer. So be sure to understand your product line intimately, so you’re prepared to offer those features and benefits that best meet a customer’s needs.

How do you find out what a customer needs? What questions do you ask? Please share your thoughts in the comments below!