All posts tagged consumer rights

DSEF & CBBB How Responsible Are You?

DSEF & CBBB How Responsible Are You?

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB)

How Responsible Are You?

Many years ago, when I was growing up, my dad told me: “A man is only as good as his word.” (My dad is one of these old-fashioned Idaho guys who says “man” when he means “person.” But I got the message.) I didn’t get it from what he said though.

 

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.



 

 

 

 

 

 

 

 

 

DSEF & CBBB Facebook Adds Virus Protection

DSEF & CBBB Facebook Adds Virus Protection

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB):

Facebook Adds Virus Protection

 

Facebook has announced it will now check outgoing links for viruses, reports The Next Web.

Viruses, phishing attempts and Trojans have become increasingly prevalent on Facebook. People often fall prey by clicking on links on the social network itself or on their walls, which in turn posts to their own wall for others to click.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.


DSEF & CBBB For Businesses & Consumers

DSEF & CBBB For Businesses & Consumers

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB):

Social Media and Customer Service

Social media can be a tool to strengthen customer service and to give consumers an outlet to complain about a company. According to Convergys Corp, one bad tweet or one negative comment on Facebook can lose a company up to 30 customers.

How do you use social media to strengthen your customer service? Does your business have social media policy in place to deal with complaints? We would love to hear from you. Please share with us in the comments below.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visit www.bbb.org/us for more information.

DSEF Shares Consumer Resources from the FTC

DSEF Shares Consumer Resources from the FTC

Today’s highlighted blog post from NCPW:

Free Trials Can Cost You

Trying something out for free? It sounds great, but there may be a catch — free trials aren’t always free.You may end up on the hook for lots more products and find it tough to cancel.

 

For 13 years, the DSEF has been proud to partner with the FTC and other organizations to offer a wide array of education events and resources that encourage consumers nationwide to take full advantage of their rights and make better-informed decisions.

You’ll find a wealth of resources at www.ncpw.gov that will help you protect your privacy, manage your money, learn more about credit and debt, decipher advertising messages, and steer clear of fraud and scams.

Please take a moment to share the resources on this Web site with others in your communities and companies and, together, we’ll help build a nation of better-informed and educated consumers.

Charles. L. Orr
Executive Director

Direct Selling Education Foundation

 

 

Doing the Right Thing Helps You Succeed in Business

Doing the Right Thing Helps You Succeed in Business

You’ve probably heard the saying that “what goes around, comes around” – when you and your business consistently do what’s best for your customers and promote good business practices, word will spread that you and your business will always do the right thing.  Doing the right thing builds trust, and trust means more customers and sales. More customers and sales mean a successful business.

Here are even more reasons why doing the right thing builds business:

  • Feeding and building your feeling of self-worth – Doing the right thing makes you feel good. That feeling inside shows authentically outside and attracts more people to you and your business.
  • It limits making wrong decisions – Like any foundation in life, with a strong foundation you can build anything. So, if you consistently do the right thing, that foundation increases your effectiveness and good decision making.
  • It doesn’t only make you mentally stronger, but also physically stronger – With the belief that you can do right, you’ll be able to draw on that momentum and tap your positive energy to get more things done.
  • Reduces worry and stress – Doing right helps you focus on making right choices, and if you know you are making right choices, that reduces worry and stress.
  • It makes you more understanding and compassionate – The process of doing the right thing will mean making difficult choices at times while also spending more time listening to others, and these experiences enlarge your capacity to be more empathetic and tolerant.
  • A brighter future – Doing the right thing will also mean following up the right way, thus increasing business and creating more opportunities for the future.
  • You will have better friends and support – Part of being successful in business is building up the people that surround and support you and your business. These people will share your can-do and positive outlook. They will want to be your friends and help you achieve your goals.
  • Makes you more positive – Like anything that is nurtured, your capacity to choose the right thing will grow stronger and better. The more you do the right thing, the more positive you will become.

The key to doing the right thing is to focus on transparency, fairness and creating a strong foundation for your brand and reputation. In return, you will be rewarded with personal and business success!

How do you keep focus on doing the right thing? We would love to hear about your experiences in the comments.

How to Use Credit Cards Wisely

How to Use Credit Cards Wisely

Like most things in life, there are always two sides to everything. We try to maximize the benefits and minimize the negatives. The same holds true with credit cards. They can be a valuable resource, but you have to use them wisely or they could cause trouble! Understanding the pros and cons of credit cards can help you navigate your financial decisions successfully.

Here are the Pros of credit cards:

  • Convenience – You can use credit cards almost anywhere and for almost anything.
  • Great for emergencies – If your car breaks down and you need it fixed, your credit provides you with an immediate sum of money.
  • Rewards programs – These days you have so many choices when it comes to reward programs. If you want to save money on gas, get a card that gives you a discount. If you want to travel, get a card that give you free airfare mileage. If you want to start a college fund, get a card that will put money into your child’s college fund.
  • Building your credit history – Credit cards are a quick and easy way to build up your credit score.
  • Easy way to keep track of spending – Your monthly statement can help you maintain a budget, and manage expenses.
  • Establish a business account – With a business credit card account you’re keeping your business and personal funds separate and establishing a business credit history.
  • Security – If you lose your money it’s lost forever, but the bank can replace a credit card and stop any unauthorized purchase. And if you overpay for something or receive a defective product you can contest it or get your money back through your credit card company.
  • Consolidation – If you’ve used several credit sources, you can consolidate payments into one payment.

These are the Cons that you want to minimize:

  • High interest rates – Make sure you can pay off your balance each month.
  • Fees and penalties – Choose credit cards that have lower fees and always pay on time.
  • Identity theft – Having a credit card increases the risk of identity theft. Be sure to keep an eye on your statements, and shred them before discarding them.
  • Increase debt – If you’re not disciplined, you can easily find yourself with a large debt. Don’t let your debt get out of hand.
  • Credit score risk – If you have too many cards or don’t maintain them well, your credit score can drop quickly.

Here’s how to maximize the advantages:

  • Use your credit cards in emergencies primarily.
  • If you have a business, establish a credit card in your business name to separate your business and personal finances.
  • Choose and use rewards programs wisely to maximize discounts, accumulate travel miles, start a college fund and meet other financial goals.
  • If you have a lower interest rate or 0% promotional cards, use them to pay for large purchases, but make sure you can pay off the debt before interest rates increase.
  • If you need to increase your credit standing or score, use your credit cards and pay on time. Carry some debt short term and then pay off the balance. Financial institutions are evaluating your ability to maintain your debt in calculating your credit score.
  • Review your credit card statement every month and use it to maintain your budget. If you find that you are spending too much, switch to cash only purchases.
  • Use credit cards for thoughtful purchases and never for impulse buying.
  • Put all your automatic payments on credit cards so you have a record of them, but make sure you pay them off each month.
  • If you have several higher interest payments that can be lowered by consolidating them onto a lower credit card, do so, but keep in mind that it’s only for the short term and you must pay them off before the interest rate rises or is due.

Credit cards are a modern convenience and can be beneficial if used properly. Are there other advantages that you can think of? We would love to share your tips with our community.

Credit Facts You Need to Know

Credit Facts You Need to Know

Knowing and maintaining your credit score is an important part of living the lifestyle you want. Here is some basic information you need to know about credit. Understanding your rights and knowing how to protect your credit is essential to your financial well-being.

  1. No one can remove accurate negative information from your credit report. It’s illegal!
  2. Most negative credit information will last for seven years and a bankruptcy will last ten years.
  3. A credit repair company cannot charge you a fee until the service is completed.
  4. You can, free of charge, request an investigation on any inaccurate or incomplete credit data by writing to the credit reporting agencies.
  5. It will usually take up to 30 days to investigate an inaccurate or incomplete credit data.
  6. After an investigation, the credit agency will provide you with a report on the investigation and a free credit report.
  7. To order a free annual credit report from all three credit agencies visit annualcreditreport.com, or call 1-877-322-8228.
  8. Credit reporting agencies will never ask you for personal information online. If you suspect fraud, forward the email to the FTC at spam@uce.gov
  9. Information you need to provide for your free credit report: your name, address, social security number and your date of birth. Each company may also request additional information to verify your identity.
  10. When you order your credit report by phone or by mail, it will take up to 15 days to receive your report. Requests online will allow you to view your report immediately.
  11. You can stagger your credit report request from each agency throughout the year to help monitor your credit.
  12. Any creditors, insurers, employers, and other businesses that require your credit report in order to evaluate your credit may request your credit report.
  13. Your employer must have your written approval to request a credit report.
  14. A credit score is a system creditors use to decide whether to give you a loan and how much interest to charge you.
  15. If you suspect that your identity has been stolen, contact your credit agency to place a Fraud Alert, contact your bank and/or creditors, file a police report and file an ID fraud complaint with the FTC at www.ftc.gov/idtheft
  16. Perform an annual credit checkup yourself. Here’s how: http://dsef.org/2011/08/31/its-time-for-your-annual-credit-check-up/
  17. For more information about how to maintain your credit visit www.ftc.gov

Keeping in mind these basic facts will help you spot any problems in your credit that may arise and allow you to make more informed decision about your financial life.

How are you taking charge of your credit and finances? What would you add to our fact sheet? We would love to hear your suggestions and tips in the comments!

Ethical Selling

Ethical Selling

When we think of selling, we often think of the shady used car salesman. The whole idea of selling anything is often uncomfortable for people. It requires a mind shift to move into your comfort zone when selling. Imagine that selling is more like helping a friend. And it can be. In fact, that’s the foundation of ethical selling.

Here are some ways to make the selling process more comfortable, natural and lower stress.

  1. Start in your own backyard, your community. Talk to people you know, your friends, neighbors, and the people in your town. Gradually build and network outward with people with whom you have something in common.
  2. Build friendships (clients) based on common interests. Share things that are happening in your town, church, local organization, in charities, in local sports, cultural events, schools and local businesses.
  3. Listen, have conversations, and develop friendships within your community. Find out who has problems that your products/services can help. When you genuinely care about people (clients), you’ll find that providing your products/services doesn’t feel so much like selling, but more like helping.
  4. Develop the skills to figure out who needs your help. For this, you will need to learn networking skills, develop a positive attitude that attracts people, develop good listening and communication skills, and act comfortable in your own skin even when you don’t feel entirely comfortable inside.
  5. Remember, make friends with everyone. Even the people who don’t require your help can be your ears and eyes for others who may need your help.
  6. Share testimonials. During the transaction process, focus on how the product/service has helped you and/or share testimonials on how it has helped other people. Make it less about the selling process and more about how it will help them.
  7. Continue to nurture your friendships. It will bring personal fulfillment, grow your network and create more loyal customers.

This way may take a little more work and time. But, it will make selling feel less like selling, while you focus on matching people with products and services they actually need, while also building fulfilling relationships. Ultimately, your financial success will also include the satisfaction of really caring about other people.

To learn more about ethics in sales, and the DSA Code of Ethics in direct selling, check out this series of videos.

What are some effective, ethical sales techniques that you use?  We would love to hear your tips and comments.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

 

 

 

 

 

It’s Time For Your Annual Credit Check-Up!

It’s Time For Your Annual Credit Check-Up!

It’s time for your annual credit check up! It’s not only a smart way to maintain your financial health, but to also avoid financial and identity fraud. A once a year credit checkup is like getting an annual physical…it makes great sense and makes you feel good knowing you’re healthy.

Here are a few steps to review your credit and financial health:

Step 1 – Obtain your free once a year credit reports from all three credit agencies.

Step 2 – Review your credit reports and check if there are any inaccuracies or incomplete credit history.

Step 3 – If you do find a discrepancy, report it to the agency. They are required to investigate the inaccuracy within 30 days.

Step 4 – If you do have a legitimate negative mark, contact the creditor directly to negotiate and arrange for a payment plan.

Step 5 – Your credit report’s health is reflected in your FICO score which is a measure of your capacity to repay loans. This will affect the interest rates for your loans.

Step 6 – Understand your debt ratio. Creditors prefer a debt ratio under 36%. For example, if you earn $3000 monthly they want to see debt payments less than $1080 a month.

Step 7 – Consider keeping only 2 credit cards, maintaining less than 30% of the maximum limit at any time and always pay on time.

Step 8 – Develop a budget and financial plan. Review it annually to fit your financial situation.

Step 9 – Seek help from a certified credit counselor for sound financial advice if you get in trouble.

For more financial tips check out this helpful free government site http://www.ftc.gov/

This is all part of a healthy life style. Eating right, exercising, thinking positively and maintaining your credit leads to a happier you!

Do you check your credit annually? What tips would you offer? Would love to read your thoughts in the comments below!

Credit Cards: Understanding Your Rights

Credit Cards: Understanding Your Rights

Credit cards. They can be a real convenience. Yet they can also help unwary consumers drive up debt that is hard to escape. If you are a credit card user, it’s important to use your credit card wisely, and also understand your rights, in order to protect your credit rating and live the lifestyle you choose.

Using Credit Cards Wisely

When choosing a credit card, it’s important to check the interest rate that will be charged. When you do not pay the full amount of your bill within the billing cycle (around 30 days), you are charged a percentage of that amount on top of the amount owed. This can really add up each month, so be sure that you understand how much more you will pay for the same purchase.

For example, if you are purchasing a $1000 item with your credit card, and only pay $10 towards that amount each month, and your card charges 10% interest each month, you will pay $1159 extra in interest, and it will take you 18 years to pay off that item. Is it really worth it? You might be better off just putting money aside each month until you have enough to purchase the item outright.

You can check out your own purchases using a credit card calculator online, such as this one.

Understanding Your Rights

Credit card companies also have obligations when it comes to lending through credit cards. Some things you should know:

  • Your credit card company must inform you, in writing, 45 days before raising your interest rate. They must also tell you how to cancel your card as part of that notification.
  • You must receive your statement at least 21 days before the payment is due.
  • Interest rates cannot be increased during the first 12 months that you have a credit card.
  • Promotional rates must last 6 months.
  • Your bank can increase your interest rate if your payment is more than 30 days late.

These and other rights are included in this PowerPoint that you can download titled “Credit Card Act of 2009 and You.

Know Your Credit Score

Your ability to get a credit card with a low interest rate is determined by your credit score.  It’s important to review your credit report regularly, to ensure that everything on it is accurate. This will help you make better decisions.

How do you protect your credit score? How do you teach your kids to use credit wisely? Would love to read your thoughts in the comments below!