All posts tagged home-based business

DSEF & CBBB: 7 Ways That Consumers are Wasting Money

DSEF & CBBB: 7 Ways That Consumers are Wasting Money

7 Ways That Consumers are Wasting Money

By Ryan Gillis

Wasting money doesn’t actually mean you are bad with money, it just means that like millions of other Americans, you spend too much money on things that can be easily made less expensive, reports MSN.com.  MSN outlines the 7 most common budgetary mistakes:

1. Investing in expensive mutual funds 

Mutual funds that charge high fees take large percentages of your returns, so it would be wise to look for mutual funds that charge a low fee rates annually.  Any mutual fund that charges less than 0.5% in fees annually is a good number to look for.

2. Ignoring your credit score

A low credit score means less money in your pocket.  In many cases, the lower your credit score the more money you will pay on interest rates, and other expenses such as auto insurance premiums.  A low credit score can even effect whether or not you get job as some employers take credit score into consideration when hiring.

3. Failing to lower your rates

Many consumers just accept the interest rates that are paying when in reality if they only asked for a lower rate, especially on credit cards, it may actually be effective.  In the case of mortgages, car loans and student loans refinancing is the best option for lowering rates.

4. Overpaying for car insurance

Reducing car insurance premiums is not very difficult with a little bit of effort.  Auto insurance companies offer a lot discounts, and comparing rates of insurance companies online takes just a few minutes.

5. Buying brand name products

Once consumers get past all of the slogans and fancy commercials, the product that brand name companies put is basically the exact same same as off brand ones.  Off brand labels can also save the company a great deal of money, and offer similar quality.

6. Buying too much life insurance

The key to buying life insurance is to only buy the coverage you need at the cheapest price.  For this reason term life insurance insurance is more popular than a whole life policy.  As lifestyle conditions change, it , may helpful to alter your coverage or even eliminate it all together.

7. Failing to take the company 401k match

Many companies have programs in place where they will match employees 401k contributions to a certain extent.  In order to take full advantage of these contributions, it is necessary that the employee contribute a certain amount.  By not taking advantage of these programs, employees lose out on free money.

For more information, visit http://finances.msn.com/saving-money-tips/6930544.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

I Know Your Password: CUNA Guest Post

I Know Your Password: CUNA Guest Post

I Know Your Password
by Jim Stickley

When my son was three years old he liked to play a game with me that he called “What’s the password?” This game consisted of him standing in a doorway with his arms stretched out to block access. He then asked me for the password and if I guessed correctly, I was allowed to pass. I am, of course, expected to want to go through this same door dozens of times in a row, each time being forced to answer the challenge. Strangely, there was only one correct response that he would accept to open the gate. That word was “Password.”

At first I found this funny and played along. However, it went on for a couple of months and quite honestly, I started to get concerned. What if my son ends up to be one of those kinds of people–you know, the people who use “qwerty,” “asdfgh,” and “password” as their password. What if instead of creating strong passwords, his password is simply his name backwards, or “admin” for the admin account, or his name for his online account?

Over the past several years I have run across these passwords, or others just as bad, at customer sites. Sometimes I discovered them by taking a stab in the dark, even without a password-cracking tool. And now it seemed my son was on this same destructive path. You can tell your kids not to smoke or do drugs. But how do you tell your three-year-old son he’s on the verge of becoming a password degenerate?

Fortunately my son was young and I had many years left to twist his mind into the paranoid realm I embrace with warm affection. For others, it might be too late. Passwords have always been the strong and weak point of security for both business and personal accounts. Strong passwords generally indicate stronger security, while weak passwords lead to compromise. So why do passwords fail to protect so many users and organizations? To answer that, you have to look at a much bigger picture.

Poorly Designed Passwords

When a password is created without the help of an automated tool, most people choose easy-to-remember passwords. Sometimes it’s the first letter of several words. Or, people use anniversary or birth dates. Although these can be used to create a strong password, more times than not they are done wrong. A person’s name with a date at the end, like Jim1970, will be found by most password crackers. January1970 is equally bad. Sometimes people get creative and change letters such as ‘O’ with the number zero, or letter ‘I’ with the number 1. Although minor changes add a little extra security, they are not recommended and still considered weak.

Strong passwords require a minimum of eight characters, with both upper and lower case letters, at least one or more numbers and, most importantly, at least one unique character such as ! or @. If you follow these simple guidelines, you can be certain your password will be secure. However, just because it’s easy to create a unique strong password doesn’t mean it will be easy to remember. Even worse, if you have several online accounts such as Facebook, Twitter, or Pinterest, each account should have its own unique password. Now you’re stuck trying to remember all these crazy characters for all these different passwords assigned to all these different accounts. Like everyone else, you come up with one good password and use that for every account. Although it’s easier, it puts all your accounts at risk. Let’s say that a hacker discovers the password for one of your accounts. Since most people use the same password for all accounts, the hacker takes the login credentials stolen from the first account and tries them at every other online account he can think of. If your password is the same everywhere, each one of your accounts will be hacked in short order.

Simple Solution

Here’s a trick to create a strong unique password for each online account without having to be a Mensa member to remember them. First, come up with your base password, consisting of seven characters that are both upper and lower case, numbers, and at least one unique character. Ours will be: Jw75T!z. Next go to one of your online accounts—let’s say www.facebook.com. To make your password unique and still be able to remember it, take a portion of the website domain name and add it to your password. For example, take the first three letters of facebook.com and add them to the end of your password. So your password becomes “Jw75T!zfac”. We could also put the domain letters at the beginning of the password: “fac Jw75T!z”. To make it even more unique, reverse those first three letters so “fac” would become “caf” and add those to the end of our password: “Jw75T!zcaf”. Of course you don’t have to use my specific example of the first three characters; you might choose to use the last two or maybe the first and last letter of the domain. Whatever you come up with, use that same criteria for each online account.

Security doesn’t have to be difficult. By following this simple tip, you can ensure that your base password is strong, and you’ll have unique passwords for each online account. Just as important, you can rest easy knowing you’re one of the few who escaped the label of password degenerate.

_________________________________

Jim Stickley is the CTO and Vice President of Strategy & Solutions for TraceSecurity Inc. and is a cyber-security expert with more than 20 years in the industry.. He has been featured in magazines and newspapers including Time magazine, Business Week, Fortune magazine, New York Times and hundreds of other publications. He has also been showcased on numerous television shows including NBC’s Nightly News, CNN’s NewsNight, and is a frequent guest on NBC’s Today Show. He is the author of The Truth about Identity Theft and a co-author of Beautiful Security.

DSEF & CBBB: Warning! Stay Away from Work-At-Home Scams

DSEF & CBBB: Warning! Stay Away from Work-At-Home Scams

Warning! Stay Away from Work-At-Home Scams – Search Profit System & Money Mastery

By America Monge

The BBB cautions consumers to be wary of work at home scams and their too good to be true deals, according to Puget Sound Business Journal.

Two companies in question, Search Profit System and Money Mastery are bad news. Money Mastery promises to pay customers $186 a day, working from home. The other company, Search Profit System claims you can make money using search engines like Google, Yahoo, MSN and Bing. What really happens is that once you sign up, consumers are charged almost $50 in monthly membership fees and canceling the service is very difficult.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

How to Create an Effective Action Plan

How to Create an Effective Action Plan

Throughout the course of running a business, you will need to set goals for yourself along the way.  These may be related to customer service, marketing, professional development, or anything else that will contribute to the success of your business.  However, it isn’t enough to simply set a goal; you must create a plan of action that will guide you in achieving it.  For most people, a step-by-step guide that includes benchmarks and due dates is effective.  Here is a list of things to consider when creating your action plan.

  • Prepare for success. Think of an action plan like a race. Just like in a race, warm up your body and mind before you make your action plan. See yourself reaching the finish line, celebrating the win, and have a reward ready for once you complete your tasks. Successful people know they will win before they even start the race.
  • Prioritize.  Most projects or goals require a multitude of steps to complete, often overlapping and dependent on each other.  As with any other aspect of business, time is of the essence, and you likely will not be able to exclusively work on this project all day every day.  For this reason, prioritize the steps included in your plan so you can work on the most imperative ones first.  Tip:  When deciding on an item’s priority level, also put the most difficult tasks at the top of the list.  This is especially important if the list includes items that you dread.  For example, if your action plan includes making follow-up calls to collect overdue payments from clients, it’s a good idea to put it near the top of the list.  Asking for money, even money owed to us, is never pleasant, so instead of procrastinating, get a task like this out of the way.
  • Break down long-term projects into smaller chunks.  If you have something that needs to be done within the next six months, for example, create more short-term checkpoints that will allow the project to be completed on time.  This way, even if you don’t get to work on it every day or even every week, you will still have a plan in place for getting it done because the tasks involved are more manageable.  If something seems too overwhelming, we tend to do nothing because we don’t know where to start.  Breaking down projects into smaller tasks will prevent this from happening.
  • Plan realistically.  Because you are the backbone of your business, you should have a very good sense of how much time you have to commit to all of your responsibilities.  Keep this in mind when writing the action plan, especially when choosing deadlines and benchmarks.  If you only give yourself three days to completely overhaul your entire filing system, you are setting yourself up for failure.  Consider not only your other business responsibilities, but also your personal ones as well.  If you are the one your family depends on to take your turn in the soccer carpool, have dinner ready when everyone comes home, or walk the dog every evening, don’t forget to factor those types of things into your day.  Planning too much in too little time will only frustrate you, add stress to your life, and even prevent you from accomplishing your goal altogether.
  • Revisit and adapt as needed.  Sometimes in life and in business, things do not play out as we had hoped or planned.  To prepare for and deal with the unexpected, take the initiative to review your action plan and change it if necessary.  Let’s say your goal was to implement online ordering by the end of the quarter.  However, your local competitor has just launched a new website that includes this feature.  You now need to go back to your action plan and re-work it so that you can get your website up and running by the end of the month so you don’t lose customers that want this convenience.  As business owners, we must always be flexible, prepared, and willing to adapt to change and unforeseen circumstances.

How do you create an action plan for your business?  Please share your ideas below!

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

What a Kid Can Teach You About (Direct) Selling

What a Kid Can Teach You About (Direct) Selling

Recently, Inc. magazine had an article entitled What a 9 Year Old Can Teach You About Selling. The main point of the article is that you need a clear and memorable message about your products/services that all buyers can easily and quickly understand. Here are three questions similar to the questions posed in the article:

  1. What do you do?
  2. Why should I buy from you?
  3. Why don’t I do it myself or get someone else?

Come up with answers to these questions that will help all buyers easily and quickly understand your products/services.

For example – Here are our answers to why you should support the DSEF:

  1. What do you do? We’re an organization that provides useful information and support that empowers direct sellers and small businesses to succeed.
  2. Why should I buy from you? We help direct sellers and small businesses every day to keep their focus on succeeding and we’ve been doing it successfully since 1978.
  3. Why don’t I do it myself or get someone else? Imagine trying to sort through all the current business information and apply it to your business (while still running your business!). We distill all that information for you, work as your help desk, promote the benefits of the direct selling industry and help small businesses like yours succeed.

When thinking about your answers, focus on using simple day to day language, on solving problems, on your personal strengths and why you do what you do. Consumers are bombarded by information overload. So, keep your message short, answer those three questions for them and chances are they’ll remember you when they are ready to purchase.

How would you answer these 3 questions about your business? Share your answers with us in the comments below. What other suggestions or comments would you like to share?

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

How to Make the Sales Process Faster

How to Make the Sales Process Faster

In today’s busy world, everyone is looking for ways to make things faster and easier.  That’s why large retail chains like Target and Best Buy do so well; they cater to people’s need for one-stop shopping.

As a small business owner, you can serve this need as well by implementing some shortcuts and conveniences that will make a customer’s shopping experience both easy and quick.  The better the experience is for the customer, the more likely that person will be to patronize your business repeatedly in the future.

Here are some suggestions to speed up the actual process of completing a sale.

  • Keep payment methods on file.  This works especially well if your customer uses the same card to pay every time. With your customer’s permission and as long as you are in compliance with government requirements, you can keep a credit or debit card on file.  This way, the customer doesn’t have to bother with presenting the card, signing receipts, or entering the card number online over and over again. With a payment method on file, you’re eliminating an often time-consuming step of the sales process.
  • Set up your website for online orders.  This involves a few details, such as obtaining an SSL Certificate for encrypting transactions as well as setting up a payment system such as Google Checkout or Paypal.  If your website includes a product listing, it makes sense to allow your customers to not only browse, but order too.
  • Allow automatic refills of consumable products.  If you have express payments implemented, this type of shortcut is a logical progression.  For example, the cosmetics company Bare Escentuals offers a club membership where customers can have their personalized color combinations of makeup delivered to their door at their chosen frequency.  This eliminates the need for customers to have to keep reordering the same thing, it ensures that the customer never runs out of what is needed, and it also keeps the reorders and payments steady for the company.  This mutually beneficial setup makes shopping much more convenient.
  • Go mobile.  Use the explosion of smartphones to your advantage.  Consider implementing QR codes that users can scan from their phones.  The code can take them directly to an order form, a product review, and/or a list of related products/services.  QR codes are not difficult to implement, especially if you use some of the simpler services such as Delivr or QR Stuff.  You may also want to consider accepting mobile payments. This can be done by individual salespeople using a mobile phone reader like ProPay’s JAK or Square, or you can have a mobile app developed that customers can download and shop through. You should also make sure that your website is mobile-friendly (not just visible in a mobile browser). Consider developing a mobile version of your site that is sized appropriately for a mobile browser that allows customers to shop easily from their phones without a lot of scrolling.

As with any aspect of your business, make sure that whatever shortcuts you put in place for your customers act as a help to your business rather than a hindrance, which can occur if you dive in without deciding how it will truly impact the sales process.  Tailor each shortcut to meet your customers’ needs, and make sure that all links and scannables are working properly.

How do you implement shortcuts to make the sales process faster and easier for your clients?  Please share with us in the comments section below!

7 Steps to Create a Winning Mindset

7 Steps to Create a Winning Mindset

In life and in business there are many unforeseen obstacles. Some of these obstacles can trip us up and cause us to fall flat on our faces.

How do you get back up? How do you make the pain of falling on your face go away? How do you keep going?

If you have a winning mindset you can overcome these obstacles and use them to motivate yourself to push forward and succeed. Here’s an outline to create your winning mindset.

  1. Define your WHY. List three top reasons that you want to succeed. The first reason should be personal and for yourself, the second reason can be based on loved ones and the third reason could be for anything important to you.
  2. Make a plan. The plan should include short, medium and long term goals. Then include the how, when, where, who and what.
  3. Accountability. Share your plan with a friend or family member that is willing to cheer you on and be honest with you. Even better, get a small group of supportive, positive people who will hold you responsible and keep you on your plan.
  4. Make a daily routine and schedule. A winning mindset is built on momentum. Checking off each thing on your to-do list daily will help you see progress and give you motivation to continue.
  5. Use visualizations. See yourself and your goals as a campfire. Like a fire you need to keep adjusting it, adding wood to keep the fire going and make it big. Every step makes the fire bigger and sometimes a misstep or problem may diminish your flames. That means you need to adjust quickly and keep the fire going.
  6. Make a plan for when you fall. Like with any injury you will need time to heal, to evaluate what happened and maybe some physical therapy to get back to full strength. Have a system in place that you’re comfortable with to help you evaluate and learn from your mistakes. You could keep a journal, take a walk or draw a map. See mistakes as detours that help get you where you want to go more quickly.
  7. Perspective. Goals are destinations and mistakes/missteps are detours. You will get lost from time to time and sometimes you’ll speed ahead. That’s the nature of a journey. It doesn’t matter how you get there, as long as you get there. Having patience will give you the long-burning fuel you need to reach your destination.

Creating a winning mindset is like being a great baker: it’s part science, part self-confidence and part ingenuity. The science is in the plans you make, the confidence is in the belief in yourself, visualizations and your perspective, and the ingenuity is in finding ways to get things done.

Did we leave anything out? What else would you include in a winner mindset? Please share with us in the comments section below!

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

Simple Ways to Add Value to Your Business

Simple Ways to Add Value to Your Business

In this economy, it has become the norm for consumers to seek out products and services that will bring them the most bang for their buck.  In other words, everyone is looking for the best value.  Even an everyday trip to the grocery store involves a search for the best value; why buy three individually packaged rolls of paper towels for $3.00 each when you can get a 6-pack of the same kind for $14.99?  As a small business owner, it is important to add value to your own products and services, so your customers are assured that they are making the best decision by patronizing your business.

Problem:  A higher-priced product is perceived as too expensive and rarely sells.

Solution:  Highlight the versatility of the product, and educate customers on its many uses, some of which they may be unaware.  For example, a cashmere blend sweater wrap in your company’s catalogue is one of the priciest products at $79.  Most of the customers who see it and try it on absolutely love it, but don’t want to spend so much on one article of clothing.  Add value to the product by highlighting its ability to be worn on its own, as a wrap over a dress or blouse, tied in front or in back, etc.  You may also point out that because of the high-end fabric, it will last many years and serve as a staple in one’s closet.  Once all of that is considered, the price does not seem so high.

Problem:  Most people don’t patronize small businesses because they don’t think they can offer the same conveniences as big box stores.

Solution:  Emphasize your excellent customer service and throw in conveniences when possible.  For example, if someone wants to make an exchange or purchase an add-on to one of your products, offer personal delivery so the person doesn’t have to make the extra trip.  Take it one step further by making a follow-up call a few days later to make sure the customer is completely satisfied.  Most people are willing to pay a bit more for top-quality service and convenience.  The ability you have to be more personal with your customers is something you should take full advantage of when marketing your business.

Problem:  Customers seem skeptical about making the purchase.

Solution:  Offer a test drive of your product or service.  This is an effective way to demonstrate your confidence in your business as well as an opportunity for you to showcase what you have to offer.  One local masseuse who works out of her home offers three-minute “mini-massages” for just $3, but it becomes free when the client decides to either stay or book a future 30-minute or longer session.  This strategy allows potential customers to literally try out her service completely risk-free, which works especially well for this kind of business since you can’t “return” a massage if you’re not happy with the results.

Adding value to your business doesn’t have to cost you any money.  With a bit more time and effort, you could find yourself an increased customer base that is spreading the good word about your products and services to family and friends.  How do you add value to your business?  Please share your ideas below!

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

Tips to Generate Business

Tips to Generate Business

Whether you are just starting out or simply looking to light a fire under your bottom line, it may be time to look for more ways to generate business.  Don’t forget about the tried and true, such as word-of-mouth marketing and social media, but you should also look for alternate avenues to attract more customers and increase your profit.  Read on for some helpful suggestions.

  • Use scripts to be more effective. Flying by the seat of your pants isn’t always a good idea, and using scripts can help prepare you for the unexpected.  For example, before reaching out to a prospect, write out a few responses to questions the person may ask or concerns that he or she may express.  The act of writing it down and even practicing saying it will help you exude the confidence and capability needed to close the deal.  Find out more about how and when to use scripts by clicking here.
  • Find new leads. Have a plan to find new leads everyday. This can be done in several different ways including via social media, reaching out to current customers, joining local clubs, activities and partnering up with other local business owners.  For example, if you write a blog, be sure to end it by asking for questions, feedback and other ideas in the comments section.  Respond personally to as many as you can, especially when someone leaves you outstanding feedback, which could possibly be turned into a testimonial.  Finally, encourage your readers to share your blog with their friends for even further exposure.
  • Reach out to current customers for reorders. Reorders should be an additional income stream. Be a good record keeper.  You most likely have some kind of purchase history for your customers; take a look at this history for a certain time period such as the last six months.  Reach out personally to a few customers.  Ask them how satisfied they are with their purchase and suggest other products or services that complement something they’ve already bought.  Such a phone call can not only bring you reorders, but also helps build and maintain an important business relationship.
  • Upselling is a highly effective way to increase profit, especially if you are an expert when it comes to your products and services.  For instance, a customer wants to purchase a foot scrub from your health and beauty business.  Before she checks out, suggest that she add the massaging cream and travel size moisturizer for a complete foot care kit.  Offer to make a gift basket out of it for her, and now you’ve given her the idea that these products would make a great present.  The worst thing you can hear is no, but you’ll never find out unless you ask.
  • Reach out to the community by hosting an event.  Open houses, new product demo nights, and holiday celebrations can be the perfect opportunities to socialize more personally with the very people you want to patronize your business.  Choose a theme or topic, invite local residents and business owners, provide refreshments and product samples, and most importantly, show your sincere desire to serve their best interests. Hosting events is a great way to introduce or re-introduce yourself to your customers and prospects.

What other tips do you have for generating new business?  Please share your ideas below!

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

How to Choose Social Media Tools for Your Business

How to Choose Social Media Tools for Your Business

When you begin to consider using social media marketing for your business, the choices can seem overwhelming. There are so many social networks out there, and will the time needed to do all of them really pay off in the long run? How do you choose what makes sense for your business?

Here’s a process you can use to help you decide and then use what you choose effectively:

  • Write down your goals for social media marketing: Are you seeking new customers, or looking to grow your mailing list? Are you interested in finding people that are interested in a business opportunity? By taking some time to consider your goals, your subsequent actions will be a lot more focused.
  • Define your target market: You must understand who you want to reach if you’re going to find them online. So spend some time narrowly defining your target market…their ages, education, income level, interests, etc. Then you can go and find them!
  • Figure out where your target market spends time online: Once you know who you want to reach, then do some research to find out where that target market spends time online. Facebook is a great place to find consumers, but if you’re looking for people interested in a business opportunity you may do better on LinkedIn. If you want to reach a more niche audience, perhaps the people you want to reach are on a more specialized network like fashionspace.com or wahm.com. Don’t just assume that the “biggies” are best for your business. Take the time to do the research so you know which network will help you reach the people you are looking for.
  • Decide how much time you can devote daily: This is also very important. If you’re a solopreneur, you’ve got a lot to do already, and adding the maintenance of dozens of social networks to your plate means that you won’t do anything well. Instead, narrow your focus to one or two social networks based on the daily amount of time you can invest. Remember, doing one social network well is better than spreading yourself too thin and leaving no impression on people at all.
  • Learn the social network before jumping in: Once you’ve got a short list of social networks that would work for your business, spend some time researching them. Talk to other business owners that have used them, and ask about their results and best practices. Read the terms of service of the network so you’re clear on what you can and cannot do as a business on the social network. And take some time to observe how others use the network at a personal level. If most people use the social network personally, you want to be sure your understand the norms and cadence of the interactions there, so you don’t come in like a bull in a china shop, alienating the very people you want to reach.
  • Commit daily: Once you establish your presence on the social network, realize it’s a daily commitment. Especially in the beginning as you’re building your momentum, it’s absolutely critical that you spend time every single day connecting with the people on your social network. Share great content, talk to people, answer questions. It’s the giving of yourself each day that builds the engagement that leads to new business.
  • Add your social networks to your offline marketing: Now that you’ve got an online presence, be sure to add it to your offline interactions. Add the URL of your social presence to your business cards and signage. Invite every customer to connect with you online. Let your in-person business contacts know about special “online only” offers that you provide online to encourage them to join you there. The beauty of the online presence is that you can connect with people a lot more regularly than just waiting to connect in person. Be sure every person you work with is invited to join you online.
  • Measure! This is perhaps the most important part of social media, and the one most often neglected by business owners. It’s not enough to set up your online presence and “feel” that things are going well. You must measure. The ultimate goal of any social presence is to convert contacts on your social networks to people that help you meet the goals you outlined in the first bullet of this article. So if you’re looking to build your mailing list, be sure you’ve got a way for people to sign up to do that, and call it out regularly on your social networks. Then measure how many people come to your sign up form, and how many get to the success page after filling it out. How many do you lose? If too many people are abandoning your form before completion, maybe you need to change your form. If your goal is to get more customers, then you should be measuring how many people are coming from your social network to your shopping page (or into your store…are you asking how they heard about you?), and then how many actually make a purchase after visiting. Google Analytics will give you a lot of this information. Make sure you’ve got it installed on your website, and are looking at the data regularly.

It’s not enough to just jump on Facebook because everyone else seems to be doing it. A measured, thoughtful approach to your selection of social media tools, and then measuring the results of your actions, will bring you much closer to your goals.

What social tools do you use? Why did you choose them? How are they working for you? Would love to read your thoughts in the comments.

DSEF Academic Engagement

Complete a brief survey to help us identify academic or university connections companywide.

This survey will help us learn more about:

  • The various partnerships each department has with a professor, college or university.
  • The existing connections that our employees may have with a university.
  • How our team can better support or align with these relationships.

Please provide us with the following contact information:

Do you or your department have an ongoing professional partnership or personal relationship with a university, college professor, program or department?