DSEF & CBBB: Five Business Lessons I’ve Learned From My Dog

By Holly Doering

1.) If You Give Someone a Second Chance, You Are Sure to Benefit Too.

The latest addition to our family, a Blue Heeler, got in trouble at her original home for chasing livestock. Through a friend of a friend, we learned the little dog’s story and rescued her. She has a forever home with us and she seems grateful. I never expected to fall in love with an animal weighing just 21 pounds—I’ve always been a “big dog” person. But she has brought so much joy and serendipity to our lives!

Why not give someone else a second chance today—a coworker perhaps. Most people are just doing the best they can, given what they know. Forgive them for a perceived wrong they may have done you and more forward with a joyful spirit.

2.) Focus. Focus. Focus.

Anyone who shares their life with an Australian Cattle Dog already knows—they can’t be distracted from their pursuit of their passion. With ours, it is a Frisbee. One day I got a tortilla out of the refrigerator to make dinner and she started jumping up and down. She thought it too was a Frisbee. I often think, if I were as focused about writing my novel as she is on fetching the Frisbee, I’d be published by now. Her secondary obsession is the ball–and anything that looks like one, such as an apple, or a tomato. Whatever your task is, put all your energy into it. It’ll get done faster and better.

3.) Playbreaks Make You More Productive

Of course, you can’t stay focused 24-7. Even my dog takes naps–and when she sleeps, she is really out. When I get into writing an article, blog, or essay, I get very intense and will sit at the computer until my shoulders cramp. This isn’t good for the human body. My Blue Heeler reminds me to get up every few hours, stretch, eat something, and of course—take her outside for a Frisbee session. She is very insistent. And she’s right. You can avoid hitting the point of diminishing returns (and do your body a favor) by taking frequent small breaks. A BBB Accredited massage therapist told our office this once, but it took a dog to really drive the point home.

4.) Multi-tasking Doesn’t Work As Well As You Think.

Ever tried to do two, three, or even four things at once? When my dog starts whining, sometimes I think I can keep working on the computer with one hand and throwing the ball for her with the other. Uh-uh. That doesn’t work. A recent study showed that the more different tasks we try to cram into the same period of time, the more tired our brain becomes. It is better to concentrate on one task until it is finished. The speaker on NPR who was referring to the study said that the most efficient way to work is to limit the number of times that you check your email in a day and to turn off those pingers! Case in point on the home front: Last night while washing dishes, something bubbled over on the stove because I had forgotten to check on it—because I just wanted to finish one more dish, and then one more.

5.) It’s Not All About Me.

Limiting interruptions is good. Choosing which interruptions are priority is better. It isn’t usually convenient for me to stop what I’m doing and attend to my dog’s needs. But when I make the time, she’s a lot happier—and ultimately so am I. It can be frustrating to be interrupted by coworkers, callers, and clients who need something from you. However, by helping others with their tasks and problems your own will inevitably go better. Make the time. It’s not all about you.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

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Starting Your Business Over Again

Every once in a while, you may find yourself in a business rut. Perhaps your profits have begun to plateau or even decrease. Maybe you have suffered a setback, which in turn has negatively affected your inner drive. Whatever the circumstance or the reason, it’s not too late to turn your business around by starting over again. The following are suggestions to help you do just that.

Embrace and evaluate mistakes. If you had never started your business in the first place, you wouldn’t have made the mistakes that will help you learn how to succeed. So the first step in starting over is to reflect on those mistakes. Ask yourself what specifically it is about your business that is preventing it from flourishing. Once you identify the problem, you can work on how to solve it.
Set a goal and develop a short-term plan. If your goal is to increase your client base by 25% by the end of the year, create 3-4 steps you can take within the next seven days to begin reaching that goal. It is also a good idea to make benchmarks for yourself along the way. This not only keeps you on track, but also allows for self-accountability.
Reconnect with past clients. When you got your business off the ground, you worked hard to acquire your customers. Don’t hesitate to reconnect with them; they may appreciate a quick phone call thanking them for their past patronage. Along with that, you could offer a special promotion or incentive exclusively for past clients. You’re showing them that you value them as your clients, and you’re also offering them an opportunity to rediscover what makes your business special and beneficial for them.
Reinvent yourself. This can apply to your brand, your product or service, your marketing strategy, or any aspect of your business that isn’t working for you right now. These are tough economic times, and it may do your business a world of good to consider how things have changed since you first began. Have your customers’ needs changed? Has your product been overshadowed by a newer, shinier version elsewhere in the industry? Is your social media presence a time-sucker that hasn’t positively contributed to your business? Focus on one aspect that needs a makeover and don’t be afraid to think outside the box.
Get educated. Millions before you have started small businesses both successfully and unsuccessfully. Not only that, but these people have also written about their experiences. So fire up that e-reader or take a trip to your local bookstore and do a little research that is relevant to your business. Furthermore, a fresh perspective may be just the boost you need to recharge your batteries and spark the idea plug for your business venture 2.0.
Reward yourself. Let’s face it: owning your own business is hard work. Once you have reached a short or long term goal, enjoy it! Something as simple as splurging on that super sweet frozen coffee drink you love or taking an afternoon to go see a movie will help you stay focused while keeping the end in sight. Care to make it really interesting? Put one small reward on a post-it note and throw a bunch into a hat. When you meet your first goal, reach in and enjoy! Most people stay the course when they know there is some form of compensation awaiting them upon completion.

What steps have you taken in the past to start your business over again? Why have they worked or not worked? Please share with us in the comments section below!

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

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7 Ideas to Personalized Business

Providing Personalized Business

As a small business owner and/or direct seller, you have a significant advantage over the ubiquitous “big-box” stores. You can offer personalized customer service, which is something that bigger businesses simply cannot do. These days, most shoppers are so used to being just one of many in a retail atmosphere, so they can truly appreciate the extra effort a small business owner or direct seller puts forth in making them feel like valued customers. Here are some ways to personalize your business and give you an edge over your competitors.

Gift wrapping for special occasions – This can be especially helpful during the winter holiday season, but is a valuable service year-round. In any given month, a customer has to shop for someone’s birthday, graduation, baby shower, etc. and a free or inexpensive gift wrapping service adds to the convenience factor. It also shows that you are thinking of the customer’s complete needs, which don’t necessarily end once he or she has purchased your product.
Pick-a-day promotions and incentives – Several retail chains offer an automatic discount (10-20%) when you shop on a certain day of the week. Why not let your customers choose a day that works for them? Using a simple program like Microsoft Access, you can store such information for each customer. Furthermore, you can certainly set limitations on such a promotion, such as weekdays only or one Saturday only per month. No matter how you arrange it, you are offering your clientele the freedom and ease to shop their way, all the while rewarding them for choosing your business over others.
Suggested items – Another use for that database program of yours is to keep track of exactly what products or services your customers have purchased. After a few transactions have been completed, you can begin suggesting new or existing items that they might be interested in based on those past purchases. This is a great way to begin building a relationship with customers that they cannot get elsewhere.
Door to door delivery – A service like this adds great convenience and that very personal touch. If you have customers in your local area, offer a door to door delivery option. It gives you chance to wow your customer, to meet and connect with another potential customer on the other end.
Surprise your loyal customer – Once in a while, surprise one of your loyal customer with a balloon/flower and a free gift. This shows you are thinking about them and is a great way to brighten their day. It also gives you an opportunity to connect and check if they need anything else.
Support their causes – This is an incredible relationship builder. Let your customers know that your business has a heart and is willing to provide help for their charities. Either with your personal time and/or in discounts, products and services.
Follow-ups – Nothing says customer service like a human being on the other end of the telephone, which, unfortunately, is becoming less and less common. After a customer has done business with you, a quick phone call to verify their satisfaction can go a long way. There may have been something they didn’t like, but didn’t feel it was worth it to say something about; now you’re giving them the opportunity to do so, as well as offering to make it right. On the plus side, it never hurts to hear when you’ve done a good job and made a customer happy from the get-go.

When striving to personalize your business, put yourself in the role of your customer. Think about your past experiences as a consumer, good and bad. What can you do as a business owner to prevent poor-quality experiences and encourage excellent ones? Share your thoughts in the comments below!

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5 Easy Ways You Can Give During the Holidays and Build your Business

During this season of giving, it’s easy to get caught up in the hustle and bustle of shopping for loved ones, preparing for holiday parties, and decorating our homes and places of business. However, we all know the importance of giving back to those in need. This holiday season, you can include charity into your business; you’ll be doing a good deed, but at the same time, you will be able to grow your business.

Help out local food banks. – Food banks are always in need of volunteers. One way to help is to offer to pick up food door to door in your neighborhood and deliver it to the food bank. At each pickup, leave a business card or flyer with a promotion to donate a percentage of your proceeds to the food bank. However, be sure and ask for permission from the food bank or any charity you work with to leave your business card or other promotional item. Those who are kind enough to be donating food will welcome the opportunity to continue giving back while doing their holiday shopping.
Donate products or services. – You don’t have to contribute cash to a local charity in order to have an impact on the community. Instead, you can offer pro-bono services to help those in need. Many school parent-teacher organizations sponsor tricky trays (chance auctions) to raise money for the band trip, new sports uniforms, or classroom technology equipment. Consider putting together a gift basket for the event that includes information about your business. Gifts donated can be anything from jewelry and cooking supplies to yoga classes and spa days. Your business will get some free advertising, and because you are actively benefiting the community, you may find yourself with a whole new customer base as well.
Host a family-oriented event. – Keeping in mind the needs of your customers, it isn’t difficult to plan an event that welcomes young families into your place of business. How about a morning with Santa Claus? Your customers bring their children in to meet Santa, get a free picture with him, and have some complimentary milk and cookies. This is a hospitable way to usher in the holiday season, meet and greet your customers, and give your business a boost for the New Year.
Support veterans’ families. – Put together a thoughtful care package filled with your products or vouchers for services to send to local families of veterans or active military. Include your business card and incentives for them to try your other products. Not only will you be supporting our troops, but you may even tap into a whole new customer base.
Take advantage of community service opportunities. – Most churches and other nonprofit organizations perform regular community service. By joining these types of organizations, you can make giving back a regular part of your business model. Additionally, (again with the permission of the organization), you can leave your card and promotions to try the products or services your business offers. This is also a suitable way to initiate contacts within the community that will allow you to continue your charitable efforts.

By giving back during the holiday season, you not only do your part in helping those in need, but you also encourage loyalty among your customers by showing that you have a vested interest in the community. In these tough economic times, many people are looking for affordable ways to support their local business owners and would welcome such opportunities, especially as they prepare for holiday celebrations.

What are some ways your local businesses have given back during this holiday season? Please share your comments with us below!

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Are You a Spammer? Tips to Better Email Marketing

Are You a Spammer? Tips to Better Email Marketing

Are you a spammer?

We all hate spammers. But what’s worse is having your friends and family think you’re a spammer. So, before you get caught up in all the excitement of your new business and the great idea of sending out a mass email to everyone you know about your new business, Stop! Ask yourself: “Is this spam?”

What spammers do:

Send emails to people they don’t know and/or don’t know well
Send emails to people who have not asked for the information
Send emails to lists of people (unless those people signed up for the list or have already done business with you)
Send emails with misleading content and subject lines
Send emails with no unsubscribe information

Here are ways to avoid being a spammer:

Send emails to subscribers only
Send emails one to one
Send emails with a working unsubscribe button/link
Send emails with truthful and appropriate content

Tips for better email marketing:

Emails connected to current events and popular themes get better responses
Use Facebook and Twitter to find subscribers
Make sure that your emails are relevant to your prospects
Offer promotions for becoming a subscriber
Maximize your email message for mobile devices

If you find yourself in the awkward position of being known as a spammer by some, you should apologize to them. Having a successful business involves risk taking and sometimes an idea can misfire. When that happens you have to come clean, apologize, fix the problem and learn from your mistake.

Have you used email marketing? How did you respond to a mistake you made in business? We would love to hear from you in the comments.

Image credit: pandemia

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8 Ways to Develop Good Habits and Overcome Bad Ones

8 Ways to Develop Good Habits and Overcome Bad Ones

Good habits are like driving a new car. Everything runs smoothly and feels in sync. You get to your destination efficiently and in style. You make a great first impression as you pull up.

On the other hand, a bad habit is like driving an old clunker. Everything has duct tape holding it together. You arrive late and must put yourself back together. You quietly hide and park far away not to be seen.

In business good habits elevate and bad habits become major pitfalls. Here are some ways to develop good habits and overcome bad ones:

Just like in a map, “X” marks your destination. You need to write down the habit you want to develop. This is the big “X” on your map. Post your goal big and put it somewhere you’ll see it every day. Read it aloud every time you pass it.
You must see yourself achieving your goal. Schedule a few minutes several times a day to imagine, visualize going through the process, and succeeding.
Keep starting over if necessary. Consider previous tries to be warm ups, and don’t give up.
Break your goal down into smaller and achievable steps.
Create a mantra. Say it over and over again while engaging in the challenge.
Partner with someone who can be your cheerleader, and help each other develop good habits or overcome bad ones.
The biggest key is to do it for 30 days. Mark each day on your calendar and the action will become a habit.
Create a certificate/diploma of achievement, frame it, and hang it in your office to remind yourself that you’re growing and succeeding.

It’s time for you to trade in your old habits that don’t work for new ones that elevate your business. Businesses have a lot of systems in place to create efficiency and results. This is a system that you can rely on as part of your professional development.

Do you think this process can help you? What tip would you like to add? We would like to hear your thoughts in the comments.

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DSEF Top Ten Business Tips

DSEF Top Ten Business Tips

Have you been keeping up with our daily business tips? We are always researching tips that are quick, practical, and easy to integrate into your business. Here are our top ten business tips from the past few weeks:

Create a Referral/Recommendation Exchange for small businesses. Offer to refer & recommend people to your auto mechanic, dry cleaner, hair dresser, baker and others in your community. In exchange they refer & recommend you.
Keep yourself focused during the day by creating a mantra to help you accomplish difficult tasks. For example – Move my feet and get it complete!
Are you always searching for the right words? Develop and use a script to engage, and start conversations with people you meet. Practice the script until it becomes natural and the more you use it the more you will connect with people.
Your brand promotes your strengths and how you service your target market, and it establishes a clear difference from your competitors.
Organize a food collection for your local food bank & as you pick up the food leave a coupon w/ a discount for your products/services. Offer to donate a percentage of their purchase amount to the food bank (make sure you get permission from the food bank).
Establish your business in your local market. It will make it easier to nurture and interact daily with loyal customers.
Choose your social media tools based on your available time. If you’ve only got 20 minutes per day, choose just one, probably Facebook.
Sell more by making it easier to purchase, adding more choices, promoting value, personalizing products/services and anticipating customer needs.
Use testimonials to make a point, promote your message and/or overcome inherent objections to your business.
Remember that when you are engaging a prospect/client, you are not only promoting the value of your products/services, but establishing the value of your relationship.

Do you have any tips to add to our list? Please share.

Here’s to your success!

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Using Honesty to Build Your Business

Using Honesty to Build Your Business

”Honesty is the cornerstone of all success, without which confidence and ability to perform shall cease to exist.” ~Mary Kay Ash

Mary Kay Ash was one of the greatest role models for business and business women and a trail blazer in the direct sales industry. If you want your business to succeed, want to attract people, keep their loyalty and create a raving fan base, then honesty is the key. Here’s how honesty can build your business:

Your honest story – People will support your business if they feel a connection with you. This is a great opportunity to share how, what, where, when and why about your business. This creates an honest and authentic foundation for business growth.
Honest testimonials – Honest testimonials are like gigantic walking billboards for your business. Creating genuine audio and visual testimonials are more powerful than any paid marketing or commercial.
Honest references – Ask people who know you to mention and share your ethical qualities. People will seek out your business because they know they are dealing with an honest person.
Display a framed Honesty Policy – Boldly display your business commitment and customer service policy by the door or on your written materials. This will make you and your business memorable and generate positive word of mouth.
Create an honesty motto – For example: We are true to our customer’s needs. People will share your motto when talking about your business. This is a simple way for people to remember and share your business praise.

In our internet era, your reputation can spread virally very quickly for better or for worse. Setting honesty as your cornerstone will help grow your business strong and give it longevity.

How do you promote honesty in your business? Would love to read your ideas in the comments below.

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DSEF & CBBB How Responsible Are You?

DSEF & CBBB How Responsible Are You?

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB)

How Responsible Are You?

Many years ago, when I was growing up, my dad told me: “A man is only as good as his word.” (My dad is one of these old-fashioned Idaho guys who says “man” when he means “person.” But I got the message.) I didn’t get it from what he said though.

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6 Ways Mistakes Can Benefit Your Business

6 Ways Mistakes Can Benefit Your Business

You get a great idea to offer free shipping. Your customers love it, but you then realize that it is too expensive and you have to discontinue it.

How could you make such a big mistake? Before you berate yourself too much, here are some benefits to consider.

The benefit of realization – You’ve realized that your customers want free shipping. And you realized it was too expensive. That you have to find ways to lower shipping costs and that you can’t just implement something new without investigating the cost.
The benefit of research – You call up other shippers to try finding lower shipping rates, you join a business network to find out more about logistics, and you start talking to neighboring businesses about their shipping suppliers.
The benefit of finding options – You get a lot of advice from peers, you connect with a business advisor at SCORE, weigh options, and think out of the box.
The benefit of learning – You’ve learned that free shipping can bring new customers and make them happy. You’ve learned that certain products are cheaper to ship than others. You’ve learned about SCORE offering business advisors. And you’ve added great new people to your business network.
The benefit of solutions and conclusions – You’ve created new solutions for your business. You can continue to offer certain items with free shipping. You implement a loyal customer rewards free shipping program. You also offer free shipping if people purchase over a certain amount, which helps offset the cost.
But hold on – there’s more! Because of this mistake, you find out that free shipping is a crucial part of your business, you now belong to a business networking group that brings knowledge and referrals, you’ve connect with a SCORE business advisor that has helped you in other areas of your business, and you’ve gained new insights to build your business even stronger.

A keen business person turn mistakes into benefits and these experiences create the building blocks for success. What mistakes have you learned from? Which mistakes have led you to more opportunities? Pleas share your comments with us.