Archive for March 19th, 2012

DSEF & CBBB: Is It a Job or a Scam?

DSEF & CBBB: Is It a Job or a Scam?

Today’s highlighted blog post from the Council on Better Business Bureaus (CBBB):

Is It a Job or a Scam?

By Carol Odell

Recently a friend called me about an employment ad on craigslist. She is retired and needs to supplement her income and fill some time with a part-time job. Not an unlikely scenario these days with the challenging economy and cost of living.

It’s also not unusual for some of these “employment opportunities” to be scams. My friend was calling about a work at home job where you send money to stuff envelopes for a company — and get paid. The reality is that it costs more money than you are being paid to accomplish the job. Here’s the real kicker, many times the mailings you are preparing are scams that are being mailed to potential victims!

Protect yourself and research the company with your BBB before engaging with the company. Any ethical company will provide information when requested. A company that will not answer basic questions or refuses to communicate any way other than email, may have something to hide.

The Internet Crime Complaint Center (IC3) recently sent out information on another online employment scam. Here is what they sent out:

“The IC3 has recently received over 250 complaints reporting a new twist to the online employment scam. The scam involves individuals who responded to online ads or were contacted via e-mail as a result of their resume being posted on websites. The perpetrator posed as a research company and requested participants to complete a paid survey regarding services provided at wire transfer locations to improve the effectiveness of the company’s money-transfer services.”

Complainants were hired and then mailed a cashier’s check or money order. They were asked to cash a check/money order, keep a portion and wire the remaining amount via wire transfer. Victims are asked to send more information such as transfer number and amount wired, followed up by a questionnaire regarding the wire transfer. If not done, the victims receive threatening emails stating to respond in 24 hours or their information will be sent to FBI and they could face 25 years in jail.

Of course, after all this, the victims learn the checks are counterfeit and most victims now owe the bank more than $2,500.

If you need a job, make sure you are going to make money, not lose it. Paying an upfront fee is a huge red flag.

Do you have other tips?

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

Use Scripts to Increase Your Business

Use Scripts to Increase Your Business

If you’ve ever been to the theatre to see a play, you probably have a good idea why actors stick to the script.  The story is already laid out, the characters are already developed, and everything is organized in a way that the audience can understand and enjoy.  Sure, unforeseen circumstances happen and sometimes the actors have to ad lib, but for the most part, everyone on stage has a clear plan as to what needs to be done.  The same concept can be applied to direct sales and small businesses.  Here are some ways in which you can use scripts to in a variety of situations and grow your business.

Situations Fit For a Script

  • Informal conversation – How many times have you found yourself talking to a stranger, an acquaintance, or even family member who asks about what you do for a living?  Instead of letting this possibly golden opportunity go to waste, prepare a concise description of your business that is not only brief and informational, but also may prompt further questions and interest from others. 
  • Follow-up calls – When calling customers to follow up on a transaction, you need to be prepared for both positive and negative feedback and questions.  Having a few responses planned that will help solve a problem or lead to a future purchase will solidify your relationships with customers.
  • Collecting money – Possibly one of the most difficult aspects of being a business owner is having to be your own Accounts Receivable Department.  It can be uncomfortable to ask others for money, even when it is rightly owed to you.  Depending on the situation, a script can be extremely helpful for staying professional while getting to the point and being direct.

How to Use a Script

  • Map out your ideal conversation. Whether you’re meeting a potential customer for the first time or introducing a new product to a longtime client, actually write out how you would want the conversation to happen.   Chances are slim that things will play out this way in reality, but having a goal to reach will help you navigate any obstacles that pop up when speaking with clients and colleagues.
  • Identify potential pitfalls.  You know this magical ideal conversation won’t exactly be the one that is actually taking place, so identify where and how it might go astray.  Consider using a flow chart format for anticipating responses from the person to whom you are speaking and how to handle those responses.  Don’t be afraid to get creative and tailor it to fit your situation; for example, color coding a flow chart or using post-it flags to help you find what you’re looking for in a pinch can make a script more efficient.
  • Rehearse!  Of course, you don’t want what you’re saying to sound scripted and/or rehearsed, but you do need to be well-prepared in order to be confident and exude competence to your customers.  Practice what you want to say in front of the mirror, with another person, or even on a voice recorder.  (Listening to yourself will enable you to analyze your tone of voice and how others may perceive you.)  The more prepared you are, the more comfortable you will feel, and the more successful you can become.

Using scripts to help you in networking, customer relations, and other business situations can be a real asset to your business.  How have you incorporated scripts in order to grow your business?  Please share with us in the comments section below!

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