All posts tagged consumer rights

DSEF & CBBB: Can You Get Rich Quickly By Flipping Houses?

DSEF & CBBB: Can You Get Rich Quickly By Flipping Houses?

By Holly Doering

This weekend, a company is coming to my town to hold a free seminar on “flipping” houses. According to our state’s Department of Labor & Industries, flipping is defined as owning a property for less than one year, making more than $500 in improvements, and selling the property with the intention of monetary gain.

The company in question has advertised in the past that you could earn between $3,000 and $10,000 a month with their program. Now they just say you’ll earn cash and build a massive residual income stream. It’s supposed to be pretty easy. Sound like a sweet deal?

Not so fast. Here’s the rest of the story:

1) While initial seminars are free, additional seminars cost $1,500. You’ll also be encouraged to invest in more training—up to $25,000.

2) Fox Business says that to make a living flipping houses, you’ll need to have at least half a dozen going at once. Other sources caution that flipping isn’t for the financially strapped—it requires cash reserves.

3) Even if you only flip one house per year, your state may consider you a “contractor,” which means you’ll need to be licensed, bonded, and insured with L&I. If the IRS considers you a “dealer-trader,” you’ll have to pay self-employment taxes.

4) This company has earned an F rating with the BBB, based on a government action alleging deceptive trade practices and consumer complaints reporting trouble canceling purchases and obtaining refunds. Always check the track records of companies atwww.bbb.org before doing business.

According to MSN Real Estate, house flipping is not as easy as it looks on TV. They report that on the original video of the A&E reality show “Flip This House,” there was even a warning stating “Do not try this at home. It’s for trained professionals. You will lose money.”

Making money in real estate is possible. But like anything else, it takes time and effort. If you attend a seminar like the one described above, ask a lot of questions and read contracts thoroughly before signing. (Make sure you get the exact name of the seminar you attended.) Understand any cancellation clauses or refund policies too.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

DSEF & CBBB: Tips for Ordering Online…says Carol

DSEF & CBBB: Tips for Ordering Online…says Carol

Tips for Ordering Online…says Carol

By Carol Odell

A friend ordered a prom dress from China through eBay for her daughter. Before ordering she had researched the company’s track record and found it stellar.

After the prom dress didn’t arrive in the promised time, she contacted the company only to learn that the dress had been shipped to an address in North Carolina. Communication with the company was frustrating as there was a language barrier.

Having not received an acceptable response from the company, my friend contacted eBay. Bad news, she was told because she had ordered the dress as a “guest” and not a member of eBay there was nothing eBay could do, their dispute resolution process was only for members.

Since she went through PayPal she decided to contact them as well. Again, the same story, since she was a guest and not a member of PayPal, there was nothing they could do. She is out $169.00 — and worse, she had an extremely disappointed daughter.

My friend has learned you cannot make any assumptions when ordering online even when dealing with a highly rated company, each company will have its own policies. Make sure you know what they are.

Some tips to follow before ordering are:

  • Know what the return policy is with all parties involved.
  • Is the return policy the same for all customers?
  • Know what will be the latest shipping date? Also, note that it could be after the return policy date voiding your chances to return the item.
  • What is the policy if the order gets lost? Be sure you file a claim within the allotted time frame. Companies may try to put you off past the timeframe to file a claim.
  • Remember to only use a credit card, not a debit card.
  • Print out confirmation of the order with the promised shipping date.

Do you have an interesting story about ordering online? Love to hear it.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

DSEF & CBBB: Save Money Through Energy Efficient Products…by Double Checking the Claims

DSEF & CBBB: Save Money Through Energy Efficient Products…by Double Checking the Claims

Save Money Through Energy Efficient Products…by Double Checking the Claims

By Jason McGlone

Gas and electric costs are rising, and they’re not showing any signs of slowing down.  This has many consumers looking for a way to save.  Numerous home improvement businesses promise increased efficiency and ultimately huge savings on your energy bills for anything from doors to furnaces to windows.  Thing is, the savings they advertise isn’t usually the amount that you or most others will come close to saving.

In fact, the Federal Trade Commission recently settled with several replacement window businesses over ads claiming more savings than they could deliver.  For the record, the ads claimed anywhere from a 35%-50% savings.  The FTC found that the window companies couldn’t show this kind of savings—the ultimate result of this were significant fines, as well as being prohibited from making similar claims in future advertisements.

BBB urges consumers to exercise caution when shopping for home improvement products and services.  Specifically, if a business is claiming energy bill savings, it’s a very good idea to examine how much they’re claiming and to think about whether or not that amount is feasible.  Can you expect to save some cash if you’re getting new windows or a new furnace?  Sure.  How much?  Putting an exact figure on it can be difficult to nail down.

There can be many aspects involved in ensuring your home is energy efficient.  Are your doors drafty?  How old is your furnace?  Moreover, what kind of heating and cooling system do you have?  Do you keep electronic items plugged in?  This is by no means an exhaustive list, but the point remains: no single upgrade will save you “half” on your energy bills.

So, when you’re in the market for any home improvement upgrade, it’s worth paying attention to energy efficient products—they can save you money.  But when you see claims that seem too good to be true, it’s time to start asking questions.

For more information on energy efficiency labels, visitwww.bbb.org/blog/2012/04/energy-efficient-windows-are-clearly-better-but-how-do-you-compare.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

DSEF & CBBB: 7 Ways That Consumers are Wasting Money

DSEF & CBBB: 7 Ways That Consumers are Wasting Money

7 Ways That Consumers are Wasting Money

By Ryan Gillis

Wasting money doesn’t actually mean you are bad with money, it just means that like millions of other Americans, you spend too much money on things that can be easily made less expensive, reports MSN.com.  MSN outlines the 7 most common budgetary mistakes:

1. Investing in expensive mutual funds 

Mutual funds that charge high fees take large percentages of your returns, so it would be wise to look for mutual funds that charge a low fee rates annually.  Any mutual fund that charges less than 0.5% in fees annually is a good number to look for.

2. Ignoring your credit score

A low credit score means less money in your pocket.  In many cases, the lower your credit score the more money you will pay on interest rates, and other expenses such as auto insurance premiums.  A low credit score can even effect whether or not you get job as some employers take credit score into consideration when hiring.

3. Failing to lower your rates

Many consumers just accept the interest rates that are paying when in reality if they only asked for a lower rate, especially on credit cards, it may actually be effective.  In the case of mortgages, car loans and student loans refinancing is the best option for lowering rates.

4. Overpaying for car insurance

Reducing car insurance premiums is not very difficult with a little bit of effort.  Auto insurance companies offer a lot discounts, and comparing rates of insurance companies online takes just a few minutes.

5. Buying brand name products

Once consumers get past all of the slogans and fancy commercials, the product that brand name companies put is basically the exact same same as off brand ones.  Off brand labels can also save the company a great deal of money, and offer similar quality.

6. Buying too much life insurance

The key to buying life insurance is to only buy the coverage you need at the cheapest price.  For this reason term life insurance insurance is more popular than a whole life policy.  As lifestyle conditions change, it , may helpful to alter your coverage or even eliminate it all together.

7. Failing to take the company 401k match

Many companies have programs in place where they will match employees 401k contributions to a certain extent.  In order to take full advantage of these contributions, it is necessary that the employee contribute a certain amount.  By not taking advantage of these programs, employees lose out on free money.

For more information, visit http://finances.msn.com/saving-money-tips/6930544.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

I Know Your Password: CUNA Guest Post

I Know Your Password: CUNA Guest Post

I Know Your Password
by Jim Stickley

When my son was three years old he liked to play a game with me that he called “What’s the password?” This game consisted of him standing in a doorway with his arms stretched out to block access. He then asked me for the password and if I guessed correctly, I was allowed to pass. I am, of course, expected to want to go through this same door dozens of times in a row, each time being forced to answer the challenge. Strangely, there was only one correct response that he would accept to open the gate. That word was “Password.”

At first I found this funny and played along. However, it went on for a couple of months and quite honestly, I started to get concerned. What if my son ends up to be one of those kinds of people–you know, the people who use “qwerty,” “asdfgh,” and “password” as their password. What if instead of creating strong passwords, his password is simply his name backwards, or “admin” for the admin account, or his name for his online account?

Over the past several years I have run across these passwords, or others just as bad, at customer sites. Sometimes I discovered them by taking a stab in the dark, even without a password-cracking tool. And now it seemed my son was on this same destructive path. You can tell your kids not to smoke or do drugs. But how do you tell your three-year-old son he’s on the verge of becoming a password degenerate?

Fortunately my son was young and I had many years left to twist his mind into the paranoid realm I embrace with warm affection. For others, it might be too late. Passwords have always been the strong and weak point of security for both business and personal accounts. Strong passwords generally indicate stronger security, while weak passwords lead to compromise. So why do passwords fail to protect so many users and organizations? To answer that, you have to look at a much bigger picture.

Poorly Designed Passwords

When a password is created without the help of an automated tool, most people choose easy-to-remember passwords. Sometimes it’s the first letter of several words. Or, people use anniversary or birth dates. Although these can be used to create a strong password, more times than not they are done wrong. A person’s name with a date at the end, like Jim1970, will be found by most password crackers. January1970 is equally bad. Sometimes people get creative and change letters such as ‘O’ with the number zero, or letter ‘I’ with the number 1. Although minor changes add a little extra security, they are not recommended and still considered weak.

Strong passwords require a minimum of eight characters, with both upper and lower case letters, at least one or more numbers and, most importantly, at least one unique character such as ! or @. If you follow these simple guidelines, you can be certain your password will be secure. However, just because it’s easy to create a unique strong password doesn’t mean it will be easy to remember. Even worse, if you have several online accounts such as Facebook, Twitter, or Pinterest, each account should have its own unique password. Now you’re stuck trying to remember all these crazy characters for all these different passwords assigned to all these different accounts. Like everyone else, you come up with one good password and use that for every account. Although it’s easier, it puts all your accounts at risk. Let’s say that a hacker discovers the password for one of your accounts. Since most people use the same password for all accounts, the hacker takes the login credentials stolen from the first account and tries them at every other online account he can think of. If your password is the same everywhere, each one of your accounts will be hacked in short order.

Simple Solution

Here’s a trick to create a strong unique password for each online account without having to be a Mensa member to remember them. First, come up with your base password, consisting of seven characters that are both upper and lower case, numbers, and at least one unique character. Ours will be: Jw75T!z. Next go to one of your online accounts—let’s say www.facebook.com. To make your password unique and still be able to remember it, take a portion of the website domain name and add it to your password. For example, take the first three letters of facebook.com and add them to the end of your password. So your password becomes “Jw75T!zfac”. We could also put the domain letters at the beginning of the password: “fac Jw75T!z”. To make it even more unique, reverse those first three letters so “fac” would become “caf” and add those to the end of our password: “Jw75T!zcaf”. Of course you don’t have to use my specific example of the first three characters; you might choose to use the last two or maybe the first and last letter of the domain. Whatever you come up with, use that same criteria for each online account.

Security doesn’t have to be difficult. By following this simple tip, you can ensure that your base password is strong, and you’ll have unique passwords for each online account. Just as important, you can rest easy knowing you’re one of the few who escaped the label of password degenerate.

_________________________________

Jim Stickley is the CTO and Vice President of Strategy & Solutions for TraceSecurity Inc. and is a cyber-security expert with more than 20 years in the industry.. He has been featured in magazines and newspapers including Time magazine, Business Week, Fortune magazine, New York Times and hundreds of other publications. He has also been showcased on numerous television shows including NBC’s Nightly News, CNN’s NewsNight, and is a frequent guest on NBC’s Today Show. He is the author of The Truth about Identity Theft and a co-author of Beautiful Security.

DSEF & CBBB: Warning! Stay Away from Work-At-Home Scams

DSEF & CBBB: Warning! Stay Away from Work-At-Home Scams

Warning! Stay Away from Work-At-Home Scams – Search Profit System & Money Mastery

By America Monge

The BBB cautions consumers to be wary of work at home scams and their too good to be true deals, according to Puget Sound Business Journal.

Two companies in question, Search Profit System and Money Mastery are bad news. Money Mastery promises to pay customers $186 a day, working from home. The other company, Search Profit System claims you can make money using search engines like Google, Yahoo, MSN and Bing. What really happens is that once you sign up, consumers are charged almost $50 in monthly membership fees and canceling the service is very difficult.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

DSEF & Money Wise Women: Your Money Personality and Self-Employment

DSEF & Money Wise Women: Your Money Personality and Self-Employment

Today’s highlighted post from Money Wi$e Women Get Smart Teleseminar Series (Click here):

Your Money Personality and Self-Employment

Mikelann Valterra is the founding director of the Women’s Earning Institute and is passionately devoted to helping women earn at their potential. She is also the author of Why Women Earn Less: How to Make What You’re Really Worth. She’s a nationally sought after expert on women’s work, money and earning issues. For over a decade, Mikelann has empowered women to overcome self-sabotaging beliefs about wealth, transform their relationship to money, and unlock their earning potential.

DSEF proudly sponsors the free Money Wi$e Women Get Smart Teleseminar Series hosted by Marcia Brixey, Founder and President of Money Wise Women Educational Services and author ofThe Money Therapist: A Woman’s Guide to Creating a Healthy Financial Life. The series covers topics related to business and finances and provides women the opportunity to learn from professional experts in a safe, comfortable environment.

To find out about upcoming teleseminars, visit http://www.moneywisewomengetsmart.com/

DSEF & CBBB: Nickeled and Dimed – Six Things That Used to Be Free

DSEF & CBBB: Nickeled and Dimed – Six Things That Used to Be Free

Nickeled and Dimed – Six Things That Used to Be Free

By Katherine Hutt

“Our free society is turning into a fee society,” says Bankrate.com, a website that (still) offers free rate information to consumers. “Many services and goods that were once freebies now cost money.”

On its blog, the online financial newsletter notes that lots of things – like free checking, hotel pillow chocolates, and free online news – are disappearing from the marketplace. Penn State marketing professor Fred Hurvitz chalks it up to creative price increases. “You can up your basic price and include all of the service as if it’s free,” he notes, “Or you can try to keep the base prices as low as possible — and charge separately for extras.”

No-cost banking is rare, according to Bankrate’s 2011 Checking Account Survey. Even noninterest checking accounts usually are not free, and average account maintenance fees are $4.37 a month, compared to $2.49 just a year earlier. And the average fee for a noncustomer to use a bank’s ATM? A whooping $2.40.

Other small fees that hit hard:

• Most pizza chains are now charging $2-3 for delivery (and, yes, you still need to tip the driver)
• Service station often charge to us the air pumps (which means you are paying for air)
• Snacks, headphones and blankets on airplanes now cost you…even seat selection can come with a fee

For the full story, go to Bankrate.com http://www.bankrate.com/finance/personal-finance/freebies-now-you-pay-for.aspx

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

DSEF & CBBB: 3 Easy Steps to Protect Yourself From Investment Scams

DSEF & CBBB: 3 Easy Steps to Protect Yourself From Investment Scams

3 Easy Steps to Protect Yourself From Investment Scams

By Monica Bradford

When looking to invest your hard earned dollars, take the time to do your homework. Anyone can be a victim of investment fraud. Before considering an investment, ask questions, do your research, and reach out to your local investment firms and advisers.

FINRA Investor Education Foundation, specializes in Investment Fraud and has a plethora of valuable information to help you sort through your next investment decision. FINRA, along with BBB, recommend three key strategies to help distinguish good offers from bad ones:

End the conversation. Practice saying “No.”  Simply tell the person, “I am sorry, I am not interested. Thank you.” Or tell anyone who pressures you, “I never make investing decisions without first consulting my___. I will contact you if I am still interested.” Fill in the blank with whom ever you choose- your spouse, child, investment professional, attorney or accountant. Knowing your exit strategy in advance makes it easier to leave the conversation, even if the pressure starts rising.

Turn the tables and ask questions. A legitimate investment professional must be properly licensed, and his or her firm must be registered with the Financial Industry Regulatory Authority (FINRA), the Securities and Exchange Commission (SEC) or a state securities regulator- depending on the type of business the firm conducts.

Talk to someone first. Be extremely skeptical if the person promoting the deal says, “Don’t tell anyone else about this special deal!” A legitimate investment professional won’t ask you to keep secrets.

Exercising these three key strategies will go a long way when protecting yourself from fraudsters. Remember, the more knowledgeable you are when making investments, the less likely you are to become a victim. When making an investment there’s no urgency to race against the clock – take your time and make an informed decision.

For more information on protecting yourself from investment fraud, visitwww.saveandinvest.org.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

DSEF & CBBB: Who Called Me? How to Find Out

DSEF & CBBB: Who Called Me? How to Find Out

Who Called Me? How to Find Out

By Holly Doering

When you get a call from an unfamiliar number, call it back and there’s no answer, what do you do? Here is what I do. First, I go to a few websites where you can enter the number that’s bothering you and see if other people know who it is or what they want:

www.whocalled.us
www.800notes.com (for area-code 800 numbers)

You can also Google the number, or run it through an online directory likewww.411.com or www.anywho.com. Use an “area code locater” website to find out what city and state the call is coming from.

Stopping unwanted calls isn’t easy, but legitimate businesses should put you on their internal do not call list if asked. You can also try using a call blocker.  According to the Who Called Us website:

  • Uniden DECT1288 blocks up to 20 numbers, plus Private and Unknown, with the reject tone, without ringing the phone.
  • Panasonic KX-TG106 blocks up to 30 numbers, plus all unidentified callers, with a busy tone, after the phone rings once.
  • JF Teck Caller ID with Ring Controller blocks up to 70 numbers, and can be set to always allow up to 100 to ring through.

If the pests won’t quit calling, you can contact your telephone company and file a complaint with the Federal Trade Commission, which runs the National Do Not Call Registry. You can also complain at the Federal Communications Commission website or by calling 888-225-5322.

Personally, I have found that signing up with the Do Not Call list and switching to an unlisted phone number have drastically reduced the number of nuisance calls made to my family. (Be aware that your status on the Do Not Call list doesn’t prevent alltelemarketing calls—there are exceptions for groups like charities.)

To sign up for the American Do Not Call Registry go to www.donotcall.gov or call 1-888-382-1222 from the phone you wish to register. To sign up for the Canadian Do Not Call List, click here.

 

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.