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4 Rules for Business Growth

Do you remember running the 50-meter dash as a kid in gym class? The task was simple: run as fast as you can until you reach the end. Your direct sales business, however, requires a much different approach, one more similar to running the mile; you need endurance, stamina, and a view of the overall task in order to succeed. Growing your business should always be a super-objective you are striving to achieve to stay ahead of the competition, evolve with the industry, and know how to satisfy your customers’ needs. Read on for some suggestions to grow your business for the long haul.

Educate yourself on current trends. You should make it your business to always be aware of where the industry is headed; the last decade, for example, has found the direct selling industry rife with change. The focus has shifted from building face-to-face relationships exclusively to combining those efforts with building online relationships as well. In addition to this virtual internet takeover, the economy has also played a major role in how direct sellers operate their businesses. Did you know that an economic downturn can actually benefit the industry? Always do your research to stay on top of what is happening with the direct sales industry as a whole, not just your particular company.
Evaluate your ideas and seek improvement. This is especially true if you have been working your business for a long time. You most likely have some tried and true methods of marketing, demonstrating products, and recruiting prospects for your downline. Make sure you periodically self-evaluate what you’re doing and continually be on the lookout to better your own ideas. Get feedback from your upline, your customers, and your network. The best way to grow your business is to be a perpetual student; never stop learning.
Take calculated risks. Risk-taking is a necessary element to any business, but since you are ultimately responsible for the consequences, both good and bad, of those risks, really weigh the pros and cons before making the final decisions. When faced with a decision about your business, take into account not only the financial implications, but also those that may affect other aspects such as your reputation, adherence to your company’s policies, or your ability to provide top-quality customer service. While we certainly cannot look into a crystal ball, the key to risk-taking is to be educated enough to make an informed, well-thought out decision.
Brand and market yourself. You are likely one of thousands of direct sellers representing your company. What sets you apart from other consultants? What benefits would a customer reap by choosing to work with you instead of the representative across town? Focus your efforts on becoming an expert in your field, and market yourself as someone who is passionate not just about the products themselves, but what they can do for others. If your company sells products that are environmentally-friendly, your prospects and customers should know why this is such an important issue for you. What is your connection? Why did you choose to do this as your way of earning a living? Decide what makes you unique and begin building yourself into a brand to differentiate yourself from others.

A successful direct sales business is within your reach; look at the big picture, continue developing your talents and skills, and make informed decisions about where to focus your professional efforts. What are some tips you have to add to our list? Please share them with us below!

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Quick Start to Your Day

Quick Start to Your Day

As a kid, you probably heard that breakfast is the most important meal of the day. As a working adult, you most likely now realize how true that statement is! Just as eating a healthy breakfast gets your metabolism off to a great start, there are other things you can do to give your mind and body the head start they need for a productive day. Try to set up a morning routine for yourself that includes some or all of the following suggestions.

Avoid the rush. This may be especially relevant if you work outside the home. If you find yourself rushing around in the morning for whatever reason, consider waking up earlier. Even 10 extra minutes can make a world of difference. Usually when we are pressed for time, our bodies respond physically: increased heart rate, perspiration, headache, etc. Set your alarm for a few minutes earlier than usual, and try it for at least a week. Once you get an idea of how much better it is for you, you won’t want to go back to sleeping in.
Get inspired by the words of others. Motivational quotes are quick and easy ways to get an inspirational pick-me-up in the morning. Sometimes we get so bogged down in our own responsibilities that we forget to be thankful for what is good in our lives. Take a few seconds in the morning to read an inspirational quote; if you have a smartphone, there are several apps on the Apple, Android, and Blackberry platforms that provide one a day. However, if you’re more conventional, get yourself a mini desk-calendar with a motivational quote for each day of the month.
Use “positivity Post-Its.” The invention of the sticky note has allowed all kind of people to find creative uses for them in all aspects of their daily lives. Try taking out a stack and jotting down a few positive words or phrases that will motivate you, help you handle stress, and remind you of what you feel is important in your job or your life. For example, one man who took a part-time job so his wife could stay home with their two daughters put sticky notes around his home, car, and office that said three simple words: for my girls! Reading those words repeatedly throughout the work week motivated him to continue and reminded him of what was the most important thing to him. Find your positive thoughts in words and phrases and place them in plain sight so that you will come across them throughout your day.
Just breathe. Sounds easy, right? Of course, you’re breathing all the time and not noticing it. However, sometimes our obligations get the better of us and we just go through the motions of our day without taking any time for ourselves. When you first sit up in bed in the morning, try a 2-3 minute deep breathing exercise. Such an exercise can relax your muscles and focus your mind. The internet is full of descriptions of different techniques, and YouTube has a great deal of videos demonstrating these techniques, such as Quick Calm seen here. Give it a try tomorrow morning; you’ll notice the effects right away!

Starting your day off on the right foot will increase your productivity and improve your state of mind. How do you get a jump on your day? Please share your ideas with us below!

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How to Create an Effective Action Plan

How to Create an Effective Action Plan

Throughout the course of running a business, you will need to set goals for yourself along the way. These may be related to customer service, marketing, professional development, or anything else that will contribute to the success of your business. However, it isn’t enough to simply set a goal; you must create a plan of action that will guide you in achieving it. For most people, a step-by-step guide that includes benchmarks and due dates is effective. Here is a list of things to consider when creating your action plan.

Prepare for success. Think of an action plan like a race. Just like in a race, warm up your body and mind before you make your action plan. See yourself reaching the finish line, celebrating the win, and have a reward ready for once you complete your tasks. Successful people know they will win before they even start the race.
Prioritize. Most projects or goals require a multitude of steps to complete, often overlapping and dependent on each other. As with any other aspect of business, time is of the essence, and you likely will not be able to exclusively work on this project all day every day. For this reason, prioritize the steps included in your plan so you can work on the most imperative ones first. Tip: When deciding on an item’s priority level, also put the most difficult tasks at the top of the list. This is especially important if the list includes items that you dread. For example, if your action plan includes making follow-up calls to collect overdue payments from clients, it’s a good idea to put it near the top of the list. Asking for money, even money owed to us, is never pleasant, so instead of procrastinating, get a task like this out of the way.
Break down long-term projects into smaller chunks. If you have something that needs to be done within the next six months, for example, create more short-term checkpoints that will allow the project to be completed on time. This way, even if you don’t get to work on it every day or even every week, you will still have a plan in place for getting it done because the tasks involved are more manageable. If something seems too overwhelming, we tend to do nothing because we don’t know where to start. Breaking down projects into smaller tasks will prevent this from happening.
Plan realistically. Because you are the backbone of your business, you should have a very good sense of how much time you have to commit to all of your responsibilities. Keep this in mind when writing the action plan, especially when choosing deadlines and benchmarks. If you only give yourself three days to completely overhaul your entire filing system, you are setting yourself up for failure. Consider not only your other business responsibilities, but also your personal ones as well. If you are the one your family depends on to take your turn in the soccer carpool, have dinner ready when everyone comes home, or walk the dog every evening, don’t forget to factor those types of things into your day. Planning too much in too little time will only frustrate you, add stress to your life, and even prevent you from accomplishing your goal altogether.
Revisit and adapt as needed. Sometimes in life and in business, things do not play out as we had hoped or planned. To prepare for and deal with the unexpected, take the initiative to review your action plan and change it if necessary. Let’s say your goal was to implement online ordering by the end of the quarter. However, your local competitor has just launched a new website that includes this feature. You now need to go back to your action plan and re-work it so that you can get your website up and running by the end of the month so you don’t lose customers that want this convenience. As business owners, we must always be flexible, prepared, and willing to adapt to change and unforeseen circumstances.

How do you create an action plan for your business? Please share your ideas below!

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How to Make the Sales Process Faster

How to Make the Sales Process Faster

In today’s busy world, everyone is looking for ways to make things faster and easier. That’s why large retail chains like Target and Best Buy do so well; they cater to people’s need for one-stop shopping.

As a small business owner, you can serve this need as well by implementing some shortcuts and conveniences that will make a customer’s shopping experience both easy and quick. The better the experience is for the customer, the more likely that person will be to patronize your business repeatedly in the future.

Here are some suggestions to speed up the actual process of completing a sale.

Keep payment methods on file. This works especially well if your customer uses the same card to pay every time. With your customer’s permission and as long as you are in compliance with government requirements, you can keep a credit or debit card on file. This way, the customer doesn’t have to bother with presenting the card, signing receipts, or entering the card number online over and over again. With a payment method on file, you’re eliminating an often time-consuming step of the sales process.
Set up your website for online orders. This involves a few details, such as obtaining an SSL Certificate for encrypting transactions as well as setting up a payment system such as Google Checkout or Paypal. If your website includes a product listing, it makes sense to allow your customers to not only browse, but order too.
Allow automatic refills of consumable products. If you have express payments implemented, this type of shortcut is a logical progression. For example, the cosmetics company Bare Escentuals offers a club membership where customers can have their personalized color combinations of makeup delivered to their door at their chosen frequency. This eliminates the need for customers to have to keep reordering the same thing, it ensures that the customer never runs out of what is needed, and it also keeps the reorders and payments steady for the company. This mutually beneficial setup makes shopping much more convenient.
Go mobile. Use the explosion of smartphones to your advantage. Consider implementing QR codes that users can scan from their phones. The code can take them directly to an order form, a product review, and/or a list of related products/services. QR codes are not difficult to implement, especially if you use some of the simpler services such as Delivr or QR Stuff. You may also want to consider accepting mobile payments. This can be done by individual salespeople using a mobile phone reader like ProPay’s JAK or Square, or you can have a mobile app developed that customers can download and shop through. You should also make sure that your website is mobile-friendly (not just visible in a mobile browser). Consider developing a mobile version of your site that is sized appropriately for a mobile browser that allows customers to shop easily from their phones without a lot of scrolling.

As with any aspect of your business, make sure that whatever shortcuts you put in place for your customers act as a help to your business rather than a hindrance, which can occur if you dive in without deciding how it will truly impact the sales process. Tailor each shortcut to meet your customers’ needs, and make sure that all links and scannables are working properly.

How do you implement shortcuts to make the sales process faster and easier for your clients? Please share with us in the comments section below!

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Tips to Generate Business

Tips to Generate Business

Whether you are just starting out or simply looking to light a fire under your bottom line, it may be time to look for more ways to generate business. Don’t forget about the tried and true, such as word-of-mouth marketing and social media, but you should also look for alternate avenues to attract more customers and increase your profit. Read on for some helpful suggestions.

Use scripts to be more effective. Flying by the seat of your pants isn’t always a good idea, and using scripts can help prepare you for the unexpected. For example, before reaching out to a prospect, write out a few responses to questions the person may ask or concerns that he or she may express. The act of writing it down and even practicing saying it will help you exude the confidence and capability needed to close the deal. Find out more about how and when to use scripts by clicking here.
Find new leads. Have a plan to find new leads everyday. This can be done in several different ways including via social media, reaching out to current customers, joining local clubs, activities and partnering up with other local business owners. For example, if you write a blog, be sure to end it by asking for questions, feedback and other ideas in the comments section. Respond personally to as many as you can, especially when someone leaves you outstanding feedback, which could possibly be turned into a testimonial. Finally, encourage your readers to share your blog with their friends for even further exposure.
Reach out to current customers for reorders. Reorders should be an additional income stream. Be a good record keeper. You most likely have some kind of purchase history for your customers; take a look at this history for a certain time period such as the last six months. Reach out personally to a few customers. Ask them how satisfied they are with their purchase and suggest other products or services that complement something they’ve already bought. Such a phone call can not only bring you reorders, but also helps build and maintain an important business relationship.
Upselling is a highly effective way to increase profit, especially if you are an expert when it comes to your products and services. For instance, a customer wants to purchase a foot scrub from your health and beauty business. Before she checks out, suggest that she add the massaging cream and travel size moisturizer for a complete foot care kit. Offer to make a gift basket out of it for her, and now you’ve given her the idea that these products would make a great present. The worst thing you can hear is no, but you’ll never find out unless you ask.
Reach out to the community by hosting an event. Open houses, new product demo nights, and holiday celebrations can be the perfect opportunities to socialize more personally with the very people you want to patronize your business. Choose a theme or topic, invite local residents and business owners, provide refreshments and product samples, and most importantly, show your sincere desire to serve their best interests. Hosting events is a great way to introduce or re-introduce yourself to your customers and prospects.

What other tips do you have for generating new business? Please share your ideas below!

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DSEF & CBBB: Happiness is…

Happiness is…..

By Carol Odell

Have you ever considered that mind-wandering can affect your happiness? And your productivity?

Matthew Killingsworth discusses his findings from his research study in the article, The Future of Happiness Research in the January-February 2012 Harvard Business Review.

Killingsworth says that our mind wanders nearly half the time and that lowers our mood. We have always heard that we need to feed ourselves positive thoughts. Now, we know why. Right? If we don’t make an effort to be positive we tend to think negative or neutral thoughts, and down goes our mood.

I was floored when I read what Killingsworth says about how much our minds wander. It’s 60% while commuting, 30% when talking to someone and about 50% of our work day! Obviously, we don’t stay focused as much as we think or want.

As managers, employees, spouses, parents, and/or friends, staying focused is important and we need to improve. Killingsworth suggests that when we get up in the morning we should ask ourselves, “What am I going to do with my mind today?”

Reflective listening helps me stay focused when someone is talking. In other words, I rephrase what the person has said, and say it back to him. When I am working or reading, I repeat thoughts out loud or read out loud to stop my mind from wandering.

What do you do? We all need tips to keep focused and happy.

Killingsworth also talks about happiness on the job being more about our moment-to-moment experiences rather than a high salary or a prestigious title. Once again, we are hearing it’s the small things that count.

What are the small things that make a difference in your day or happiness? Pass your thoughts along and you could help make a difference in our happiness, too.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

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Questions that Increase Sales

Questions that Increase Sales

One extremely important element of a successful business is the relationship you have with customers. In order to build that relationship, you need to connect with them on a somewhat personal level, and the best way to do that is by asking questions. Even more important, however, is learning how to ask the right questions. Asking effective questions leads to better relationships, which in turn leads to increased sales. Here are some suggestions for refining what types of questions you ask your prospects.

Ask questions that will give you insight into the person’s particular situation. Customers may already have an idea of what they need or want, but they may also require and even be in search of some guidance to help them find the best product or service to suit their circumstances. For example, a woman comes into your retail accessory shop looking for a new bag. “What do you like or dislike about your current bag? What role does your bag play in your typical day? What do you mainly use it for?” These are questions that get the person really thinking about his or her needs/wants, as well as talking about her life. Once you can get a prospect to share something personal, you have made a connection on which a relationship can be built. The more information you have, the better the chance you have of closing the sale.
Ask what problem needs solving. Remember that you are a solution-finder for your customers. Whether the person wants to satisfy a want or a need, there is most likely something missing in his or her life, however major or minor it may be. Once you find out this information, you can offer your expertise to present the customer with an option that solves the problem.
Ask for a commitment to meet. Depending on your type of business, it may be appropriate to schedule a follow-up meeting or phone call. Some people tend to be vague and give broad answers when asked when a good time would be to call. If the person says, “Any time is fine,” follow that up with, “Is Tuesday at 2 a good time?” Then confirm the day before if the meeting is scheduled a week or more in advance.
Ask for a referral. This doesn’t just mean asking customers who have actually patronized your business. Even if a prospect says no, if you are confident that you can truly be of service to someone else, take the initiative to ask for a referral. This will increase your network and your chances of landing more sales.
Ask them to elaborate on hesitations or concerns. Even the smallest of purchases comes with some level of risk. If a prospect says, “I’m just not sure I want this right now.” Ask the person to clarify what exactly is holding him or her back. When you have a high quality product or service, most times those fears can be alleviated with your honest word and strong guarantee, especially if you are extremely knowledgeable about what you are selling.

Remember, you have everything to gain and very little to lose by digging a little deeper and asking certain types of questions. What else can you add to our list? Please share your comments below!

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Common Sense Business Tips

If you’re thinking of starting your own business, or even if you already are an entrepreneur, there are certain common sense business practices that apply to any industry. Check out the following list to see how many you currently incorporate into yours.

Keep accurate records. This includes not only records of transactions, but also receipts from purchases, invoices for services performed or products sold, and all tax documents. You can choose to keep hard copies, electronic copies, or a combination of both. However, don’t forget to have a backup somewhere for anything electronic. The more accurate and organized your records are, the easier it will be to correct a problem if or when it arises.
Organize your desk/office. Wherever your main workspace is, it should be well-kept area; a cluttered, disorganized area will inhibit your productivity. Even worse, you may be unable to locate an important document or product you need when you actually need it.
Treat customers and employees/colleagues with respect. You’re bound to encounter difficult situations involving the people with whom you do business. The way you handle such issues speaks a lot about your character and business ethic. Sometimes problems cannot be avoided, but handling them calmly, professionally, and respectfully will help you maintain relationships that are important to your business.
Create a budget and stick to it. Even when you’re doing well and money is rolling in, it is important to be frugal whenever and wherever you can. Actually put your budget in writing, and revisit it frequently to see where changes need to be made so you can adjust accordingly based on your business’s evolving needs.
Cut down on the multitasking. It’s inevitable that there has to be some level of multitasking involved in being a small business owner. However, don’t make it the norm. Start and finish one task at a time to prevent you from losing your train of thought and forgetting important details. Practice the self-discipline it takes to complete one task at a time and do it well.
Seek help, advice, and education. Identify some industry experts and read their materials, take their workshops, subscribe to their blogs, etc. There are countless successful entrepreneurs who have come before you; use their experiences to continually learn about how to run and grow your business.
Have a positive outlook; expect challenges. Of course, you want to maintain a positive attitude about your business. That is why you should always challenge yourself to be the best that you can be, but at the same time, be prepare for the challenges that may arise. For example, before sinking every last dime into that new marketing plan, figure out what you would do if it falls flat. Being financially and emotionally prepared will help you move past any setbacks.
Get involved in the community. Connecting with other businesses and organizations within your community is extremely beneficial. It shows that you are vested in the best interests of the community and that you have something valuable to contribute. Furthermore, it is a great way to network and meet the very people you hope to do business with. Get in touch with your local chamber of commerce for ideas about how to get involved and who to contact.

How many have you implemented? What other common sense business tips do you think need to be added to our list? Please share your ideas below!

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Effective Customer Profile to Generate Reorders

Effective Customer Profile to Generate Reorders

In the sales industry, the ability to close a sale is super important for any owner of a thriving business. However, it doesn’t end there. Generating reorders from your customers is as important as (or even more important than) the initial sale. Neglecting your reorder business can leave a significant amount of money on the table.

So how do you encourage reorders? It starts with a customer profile.

Creating a customer profile. As you work with each customer, create a written or electronic customer profile card that lists important information that will improve your follow-up. Here’s a basic and simple format:

Individual customer profile:

Products/services that interest the customer
Possible duration for reorder
Special dates and occasions
Preference for contact (phone, email, in-person, etc.)
Other unique/special traits

Create a profile of a customer who continually comes back to reorder over a long period of time. What is it about this prospect that makes the person a regular customer? What wants and needs are being met by you, your product/service, or your relationship that inspires such loyalty? By answering these questions, you have a better idea about what might inspire such loyalty in other customers. Note these on the customer profile.
Strategize your marketing methods with the effective customer profile in mind. In all types of retail, there is an oversaturation of promotions for new customers only. You can help generate reorders with a marketing strategy that encourages past customers to patronize your business again. Once you really pinpoint the wants and needs of your customers, you can tailor your marketing directly to them. A special shopping pass that provides advance access to new products could draw in previous customers, especially if those new products are an improvement upon or an extension of those they already use and love.
Use customers’ purchase histories to understand their wants and needs. Consider what the customer has already purchased as well as what he/she showed interest in, but may not have bought. For example, let’s say a young woman buys a face cleanser, and as she is paying asks about the anti-aging nighttime cream but does not buy it. The exchange between you and her may only last a minute or two, but valuable information can be gained by it and should be noted on the customer profile. It’s obvious that she cares about maintaining healthy skin, and you know that she will love your facial cleansing product. Because she asked about the anti-aging product, it is clear that she does have some concern over whether or not this is something she should start using. A great way to handle a situation like this is to make a follow-up call a few days after purchase to find out how she likes the cleanser and to give her some more information about the anti-aging cream or other similar products that might complement her nighttime skin care routine. You’ve now shown her that you care about her satisfaction and are there to further meet her future wants and needs. Such customer care and personalized information will keep that person coming back.
Invest in your customers so they will invest in you. There are many ways to invest in your customers, and it doesn’t always have to mean cutting into your profits. Do not disregard the value of offering a free sample; making it low-risk to try your products/services can be very effective for turning a one-time customer into a regular. However, you should also be investing your time in things like frequent follow-ups and workshops or product demos. Anything that fosters a good relationship with your customer will be good for your business.

How have you used customer profiles to bring in reorders? Please share your tips with us in the comments section!

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How to Get Yourself Focused Every Day

If you’re someone who is easily distracted, you’re not alone. Whether you work from home or commute to an office, most workplaces are breeding grounds for diversions. The good news is that eliminating these distractions can be as simple as turning off your cell phone. Read on for a step-by-step guide to focus yourself and become more productive, two essential characteristics of a successful entrepreneur.

Organize your work space. Nothing promotes efficiency like a neat, tidy, and organized office, cubicle, or desk. Create an organizational system that is suited to your business and style, and make sure everything is put away at the end of your work day. You will then be able to dive right in tomorrow without the added task of finding what you need in a pile of papers or mis-labeled files.
Break down goals into smaller benchmarks. Most of your goals involve multiple steps that need to be done over a longer period of time. For example, re-designing your website can seem like such a monstrous task that we don’t know where to begin…so we never do. When writing down your goals, break them down into smaller, manageable tasks that can be completed in a few hours. You will be finishing them regularly and you will know that you are on the path to overall goal achievement, which can be an incredibly motivating factor.
Prioritize. There are so many possible tasks to be working on over the course of any given day, so by prioritizing them, you relieve the pressure of having to complete every single one. Identify just a few important and/or time-sensitive tasks and forget the rest. Once your work is completed, revisit the list and prioritize again for the next day.
Say goodbye to distractions. A ringing cell phone, the high-pitched text message alert, the ping of the email notification, your multiple social networking profiles, your instant message window…these are all taking time away from your task at hand. Yes, those things need to be attended to, but silence that phone or disable the internet connection while working on other things. Schedule a specific time during your work day that is dedicated only to catching up on email correspondence, for example, or checking how many times your blog link was retweeted. Knowing that this time is earmarked, you won’t stress out about how many messages you may be missing while you go about your day.
Give yourself a break. Our brains use lots of energy while we work, so it’s important to take even a quick break every 60-90 minutes of continuous work. Have a healthy snack, get up and stretch your legs, or listen to your favorite song. Anything that helps you recharge will be a valuable asset to your stamina, which is crucial to continuous productivity.

Getting productive and staying that way certainly takes a large amount of self-discipline. You most likely already have that in you as a small business owner. Embrace your strengths and use them to make the most of your precious time. How to you focus yourself every day? Please share your suggestions in the comments below!