Archive for July, 2012

DSEF & CBBB: 7 Tips for Optimizing Your Professional Profile Blog

DSEF & CBBB: 7 Tips for Optimizing Your Professional Profile Blog

By Lindsey Max

Mashable lists 7 tips for ensuring you have the best online professional profile:

1)      Keep it up to date: Post as often as you can with any new changes, statements, or recommendations. Try getting a new recommendation once a month; or, if you receive multiple recommendations at once, spread them out in your postings.

2)      Refresh your keywords and specialties: Find popular terms from job search websites that describe specifically what you do and integrate them into your profile. Be careful not to overuse these keywords, however, and be sure to include them in a natural way.

3)      Be Everywhere: Create multiple online profiles, making sure your message is consistent throughout all of them. Participate in online discussions, post recommendations, and comment on blogs to get yourself out there!

4)      Get the recognition you deserve: Don’t be modest! If you have received any awards or have had special accomplishments, SHARE THEM!

5)      Diversity your professional and peer recommendations: Having recommendations from more than one group will add to your credibility. Don’t have all your recommendations come from your coworkers at your previous job, for example.

6)      Request personal and professional recommendations: Ask for specific recommendations, but always remember to say thank you. It is very important to show your appreciation, and little things like a thank you note or a $5 Starbucks card may help more than you think.

7)      Get involved in groups on LinkedIn and other job forums: Look for LinkedIn groups and job forums that relate to your specific career goals and get involved. Such groups and forums can be great ways to network with company executives and recruiters.

To read the full article, visit http://mashable.com/2012/07/17/optimize-online-professional-profile.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

Using Instagram for Your Small Business

Using Instagram for Your Small Business

Instagram is a photo-sharing tool that has recently exploded onto the social media scene.  A free app that can be found on both the Apple and Android mobile platforms, it provides users with a novel way to connect with a whole new group of people.

According to Instagram’s website, “It’s a fastbeautiful and fun way to share your photos with friends and family.  Snap a picture, choose a filter to transform its look and feel, then post to Instagram.  Share to Facebook, Twitter, and Tumblr too – it’s as easy as pie. It’s photo sharing, reinvented.”

If you regularly take pictures on your phone and share them with others, you should consider using Instagram as a networking and marketing tool.

How you can benefit from Instagram:

  • Capture moments from your business events.  Photos of conferences, openings and special celebrations can be filtered to capture the tone or mood of an image.  These can then easily be sent right to a tab or album on your business Facebook page.  Clients and contacts who visit the page will be able to get a feel for what kind of energy existed at these events and may be motivated to learn more about your business. And once you share photos from Instagram to Facebook, it’s easier to access and use these photos in other places, like Pinterest and your website, as well.
  • Make your business feel more real by taking and sharing photos from around the office, your production process, etc.  Before someone signs on to work with you, they can get a glimpse of what it might be like to actually work in your business.  What does a typical day look and feel like?  These images can share many valuable details about the day to day of your business environment.
  • Share photos as subtle business messages.  Your business can take pictures of happy customers for instant testimonials, parties, fundraisers, and training events to share with customers, contacts and team members. Share photos of people having fun with your products, too. By using appropriate tags, users will be able to find them easily.  Remember that Instagram is a social network, so you should share these images as well as images that are personally important to you.
  • Connect with a new group of people. Use Instagram to browse other photos that appeal to your personal and professional interests.  By following users who share such images, you can connect with a wider range of people who may become part of your broader business network. Remember to give as much as you get by taking the time to like and comment on images that appeal to you.
  • Engage with customers regularly by inviting them to share photos of themselves using your products on your Facebook wall.  Encourage users to comment on photos and even hold a contest where people vote on their favorite every month.  Instagram can be a tool that helps you keep an ongoing conversation about your products and business.

Maintaining a social media presence can be overwhelming if you try to participate in too many.  Don’t rush to use Instagram if you don’t feel you have the time to invest in it right now.  It’s a great tool for those who already enjoy taking and sharing pictures.  Now you can use that passion to benefit your business.

Are you already using Instagram in your business?  How have you benefitted from it?  Please share your ideas in the comments section below!

Four Ways to Improve Your Chance of Success

Four Ways to Improve Your Chance of Success

When you start a business, you no doubt take measures well in advance to maximize your chance of success.  You write up a business plan, choose a location, and procure financing.  Even with lots of research and preparation, it can be difficult to predict how well your business will perform.

Here are some tips on improving your chance of success.

  1. Master your networking skills.  Put simply, networking consists of building mutually beneficial working relationships.  Effective networking will work wonders for your business in a variety of ways.  You will be able to reach a wider customer base, exchange ideas with fellow small business owners, get advice from successful entrepreneurs, and even create professional partnerships.  Start by contacting your local chamber of commerce, attending industry conventions, establishing your internet presence, and by getting involved in the community (volunteering, hosting events).  You should consider networking to be a mandatory responsibility to the growth of your business.
  2. Tune out negativity.  Sometimes it is difficult to avoid hearing negative talk from others.  Perhaps those around you doubt your abilities, maybe they’re trying to prepare you for failure, or it could be that they simply don’t understand your desire to be your own boss.  The good news is that none of this matters.  As long as you believe in yourself, you can succeed.  Learn to tune out the negativity that others put out by creating positive self-talk, developing a mantra, and reminding yourself of your own strengths and accomplishments.  Seek out others who share your goals and views and who will add to your self-confidence, not diminish it. 
  3. Keep taking risks.  You’ve already taken the biggest risk of all by starting your business.  You will be faced with a great number of decisions that carry some level of risk throughout your career as a business owner.  Don’t be afraid to take risks just because there is a chance of failure or a setback.  For example, a veteran small business owner decides he wants to broaden his exposure and market himself as an expert in his field.  To begin, he has booked some local speaking engagements at vocational schools and community colleges.  It’s risky for him to take time away from his business to try public speaking, something completely new.  However, the potential for him to market himself as a brand can have positive impact on the business.  The risk is definitely worth it.  As long as you make educated decisions about your business and have backup plans in place in case of unforeseen events, risk-taking can lead to great success.
  4. Hire wisely.  No one is good at everything.  You may be brilliant at interacting with others and face-to-face selling, but horrible with organization and accounting-type tasks.  This is where it becomes extremely important to hire people who can make up for those weaknesses.  If you don’t have a head for numbers, look to bring on board someone who is.  You wouldn’t attempt to build a tree house if you didn’t know a hammer from a hatchet, so don’t do it with your business.  Identify your weaknesses, and hire people who are good at those things so your business prospers.

Owning a business does require some trial and error, but if you are prepared with the important things and follow the above suggestions, your chances of success are greatly improved.

What else do you think should be added to this list?  Please leave your ideas in the comments section below!

How to Wow Your Customers

How to Wow Your Customers

You’ve most likely had memorable customer service experiences, both good and bad.  How did your impressions of those businesses influence your decision to return?

A customer’s experience has virtually everything to do with whether or not he or she returns to your business. By providing exceptional customer service complete with the “wow” factor, you can be confident that you are creating a loyal clientele who will help you grow your business.

Here are some suggestions for how to wow your customers by going the extra mile.

  • Provide rush orders.  This service can be especially helpful when a customer is seeking a last-minute gift or needs something in time for a business trip or vacation.  If you are able, it’s a good idea to offer this service free of charge or for a discounted rate.  Doing so demonstrates that your customer’s need comes first, and that person will certainly not hesitate to patronize your business again and recommend you to others.
  • Make special deliveries.  You can do this to save a customer the shipping cost or even just to provide an extra convenience.  Not many businesses make “house calls” anymore, so offering this service will definitely impress your customers.  You could even promote this service when people are especially busy, like around the winter holidays or during prom/graduation/wedding season.  Your competitors are probably not making door-to-door deliveries, so this will also give you a leg up on them.
  • Give small thank-you gifts.  The best way to do this is to personalize the gifts you provide.  For example, you might have a customer who regularly makes purchases from your line of all-natural moisturizers.  She has recently announced she is expecting another baby, so the next time she comes in for her moisturizer, consider giving her a sample-sized bottle of your chemical-free baby shampoo.  You’ll be thanking her for her loyalty and showing that she is more than just a sale because you’ve been paying attention to not only what she buys, but what is happening in her life, and how you can fill a need.  She’s unlikely to forget you exceptional service.
  • Offer special discounts for special dates.  Perhaps you take 10% off an order on a customer’s birthday, or give a voucher for a free dessert on a wedding anniversary. Again, it pays to get creative about how you can implement this service.  You’ll be giving your customers an incentive to do business with you, and they’ll appreciate your desire to recognize their special day.
  • Get involved in their passions.  If you can find a way to relate to what your customers are passionate about, you will be giving them a great reason to give you repeat business.  For example, one of your customers has mentioned that he is putting together a fundraiser to get a local park renovated because he really wants his children to have a safe place to play.  As a local business owner, you could donate a gift basket as a giveaway or even provide a service for the event such as free program printing.  Your customers will always remember that you have something important to them in common, and will be impressed by your commitment to their interests.

How do you provide outstanding customer service?  Please share your ideas below!

DSEF & CBBB: Study Finds Cut-Price Merchants Less Reliable; Reflected in BBB Ratings

DSEF & CBBB: Study Finds Cut-Price Merchants Less Reliable; Reflected in BBB Ratings

By Holly Doering

Remember that scene in “Guys and Dolls” where the band girl’s grandfather gets a screaming deal on a street watch? And then it turns out to be fake? Well, online merchants who use dollar signs and advertise low prices in search engine results may be the equivalent of that street vendor. Loud voice, low price, but if it breaks, you’re on your own.

Researchers in a recent University of Iowa study performed 243 internet searches on Google, Yahoo and Microsoft for digital cameras made by major manufacturers and sold online. They looked at how search engine results on the first few pages correlated to merchants’ BBB business reviews.

The study found that merchants who used dollar signs in their Google results earned markedly lower grades from the BBB. In addition, many of the merchants who appeared only in the paid results received low marks from the BBB. Iowa’s Professor Gautam Pant stresses that this doesn’t mean all retailers in the paid results are less reliable. But it does mean that merchants who can’t compete on reliability can get more visibility by paying for results.

Pant also found a correlation between lower price and lower reliability. “Merchants who can’t compete on service attract customers using the lure of a good deal,” he says.

Remember, reliability is an important consideration when making a major purchase. You can always Start With Trust by checking the company’s track record at www.bbb.org. Selecting a purchase on price alone can lead to trouble.

The study “Can visible cues in search results indicate vendors’ reliability?” was published recently in the journal Decision Support Systems.

DSEF and Council on Better Business Bureaus (CBBB) fosters honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visitwww.bbb.org/us for more information.

Tips to Improve Your Online Site

Tips to Improve Your Online Site

Today’s technology provides a great number of conveniences that have changed the way everyday tasks are completed.  For example, twenty years ago, if you needed to find the phone number or any other information about a business, you opened up the yellow pages, or perhaps you splurged and called 411 to get what you needed.

As you know, all that has changed.  The first place most people go when they need information about a business is the internet.  You’ve probably done it hundreds of times: Google the name of the business, scan the first couple of results, and click on the one that appears to be the business’s official site.  If designed well, you are quickly able to find it from that Google search, find contact info, business hours, product info, testimonials, etc.

Because of the way consumers look for businesses today, having an effective web presence is essential. Here are some tips for improving your website so customers can easily find what they are looking for.

  • Keep it simple.  A site that is uncluttered is much easier to navigate and takes less time to load, especially for users accessing it from a mobile device.  Evaluate your current content and get rid of anything that isn’t absolutely essential.  Keep your calls to action simple, based on your goals. You should even also simplify the font used to make sure it’s legible and appropriate.  There’s nothing worse than having to click through an untidy site that is chock full of needless html coding or flash animation, or whose menus are not easily found.  Tip:  Identify five business sites that you find easy and pleasant to use, and model your own after the qualities that you feel are the most user-friendly.
  • Use call to action buttons to your advantage.  Call to action buttons (Submit Order, Start Download, Add to Cart, etc.) are designed to get the user to act on something, so they should definitely stand out.  Make the buttons larger than the font on the rest of the page, and use a bright color like orange to differentiate them from other text.  Remember that your call to action buttons should “command attention without overwhelming your design.” Source
  • Provide testimonials with photos.  Any business can say good things about itself, and consumers are often skeptical.  That’s why testimonials are so important.  Visitors to your site want to know how real people felt about their experiences with you.  Including photos with your testimonials will make them even more relatable and real to your potential customers.
  • Keep it updated.  All hyperlinks should be functional and relevant, any online ordering system should contain current products and pricing, contact information should be accurate, etc.  Set yourself monthly reminders to visit your own site as if you were a first time viewer.  Click around the entire site, testing out links and reading any copy.  If something is out of date, fix it immediately.
  • Include a description of your business.  You might have an “About” page that includes a mission statement and a brief description of the products/services you offer.  Be smart about how the description is worded, as it will affect your SEO (search engine optimization).  Remember how most people’s first step is usually a Google search?  You can improve your website’s visibility if you use key words that someone might use in a search. For instance, if you sell all-natural cleaning products, you should include words such as: green, chemical-free, environmentally-friendly, and organic.  Such terms are most likely to be used in a search, and you want your site to pop up in the first page or two of results.  There is no shortage of resources for improving your SEO, such as SEOmoz for those just getting started.
  • Create an interesting “About” page.  This portion of your site should be interesting and personable.  Do this by making the copy easy to understand and written in your own unique style that feels professional, yet conversational.  Also, be sure to include a call to action button on this page like “Learn More” (links to more specific product information) or “See How It Works” (links to a video demonstrating the product).
  • Include a blog. A blog serves the purpose of providing answers that potential customers may be searching for, while also providing the fresh content that Google loves when determining the order in which it displays search results. Write a blog at least 2-3 times per week that provides content related to what you have to offer, without being an ad. For example, if you sell jewelry, you might write about current fashion trends and how to wear jewelry with different outfits. The blog gives visitors a reason to keep coming back to your site, and to tell their friends about it.

A site that is user-friendly and full of valuable information can be a major asset to your business.  Use your own experiences with both effective and ineffective sites to decide how you want yours to look.  What other tips do you have for improving your site?  Please share your ideas below!

Better Networking

Better Networking

Whether you own a storefront business or operate from your home, relationship-building plays an essential role in your business.  Networking has the potential to provide many opportunities such as word of mouth marketing, potential customers, and mutually beneficial partnerships with other small business owners.  Read the following tips on how to make the most out of the time you invest in networking.

  • Be generous in giving out referrals.  Referrals are as valuable as gold in the small business world because receiving one provides a basis on which to build a relationship as well as giving you a foot in the door when making that initial contact.  In order to receive more referrals from others, offer them to other fellow small business owners.  It is human nature for people to return a favor; just think about the last time someone gave you a referral.  Didn’t you want to give them something in return to show your appreciation?  The more referrals you pass on to others, the more likely they are to pass some on to you.
  • Look beyond your target market.  Although the bulk of your time should be spent focusing on your target market, it is still a good idea to look beyond that demographic in order to connect with new people.  For instance, a seller of women’s beauty products caters mostly to her target market of young professional women.  However, at certain times of the year such as Valentine’s Day and Christmas, she markets her business to men in search of thoughtful gifts to give their girlfriends or wives.  She holds men-only shopping events in which a guy can feel comfortable shopping in a “girl’s store”, and she encourages them to bring some photos of that special lady so she can help guide him toward the appropriate products.  When the men come away with a good shopping experience and a grateful girlfriend, they are likely to return as loyal customers and recommend her business to their buddies, dads, and brothers.
  • Develop a reputation for excellence.  In these times of economic hardship when mostly everyone is looking for the best deal, people are still willing to pay a little more for a quality product and outstanding customer service.  Make each customer glad that he/she chose you to do business with instead of a competitor by providing those two things.  Additionally, find ways to make customers feel special each and every time they shop (not just the first time when you want to make a good first impression).  If you can consistently provide what your customers wants and needs and do it in a way that they will enjoy, then you will begin to build a reputation for excellent business practices.  Customers will recommend you to others, and you will become a trustworthy and dependable force within your niche.  Remember that this takes time, so be patient, persistent, and always put forth 100%.

Just like any other skill, networking requires practice in order to improve.  Follow the tips mentioned above and always seek out other resources to stay aware of current networking trends.  How do you improve your networking skills?  Please share your comments below!

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

3 Effective Ways to Market Your Business

3 Effective Ways to Market Your Business

Imagine if you were planning a major celebration, such as a wedding.  You’ve spent days and weeks planning the perfect theme, venue, food, music, etc.  As amazing as this party could be, it simply wouldn’t happen if you didn’t send out invitations.  Without invitations, no one beyond your close circle of family and friends would even know about the event.  This same rule applies to your business.  Marketing your business is mandatory for bringing in customers, but you should also think of it as an ongoing process instead of something you do once in awhile when sales are starting to lag.  Here are three effective ways you can market your business and bring in customers.

  1. Tap your customers’ passions.  It’s no secret that successful entrepreneurs know how to educate their customers on what they need as well as how the product works.  However, people aren’t usually as interested in what they need as they are in what they really want.  Find out what your customer is passionate about, what motivates that person on a daily basis, what he/she really enjoys doing, etc.  Your marketing materials are much more likely to bring in customers if you appeal to a customer’s lifestyle/culture rather than the product itself.  For instance, if you are selling all-natural cleaning products, an advertisement stating that customers will get “10% off if you stop by all this week” will likely get overlooked.  On the other hand, if your message says, “We’ll provide you with all your green cleaning needs because your family’s well-being is our #1 priority,” you’ve now tapped into your customer’s desire to eliminate harsh chemicals from the home.  People respond better to messages they care about than they do to sales talk.
  2. Get involved in your community.  Being a part of your community offers wonderful opportunities for networking, service-sharing, customer service, and marketing.  Even better than that though, is demonstrating your commitment to give back.  By participating in community events and hosting your own events, you will be more recognizable to others, and they will be more able to relate to you because like them, you are interested in the community’s well-being.  For example, a local contractor builds the central display for the town’s annual festival for free, makes himself available for free estimates for neighborhood residents, and is regularly seen his children’s baseball games and school fundraising events.  Because he is a visible part of the community who frequents the same local spots as his customers, they are more likely to remember who he is and trust him to do the job well.
  3. Make customers feel special. Word of mouth is a powerful thing, and customers are happy and excited to recommend you to others after they’ve had a memorable, positive experience patronizing your business.  We live in tough economic times where getting the lowest price has become a top priority for most people, and lots of businesses that can offer competitive pricing don’t have time for superior customer service.  Find ways to personalize your products and services, such as including a handwritten thank you note with your customer’s order.  Being kind and attentive to customers is an effective and low-cost way to market your business.

How have you been able to use our suggestions?  What are some other ways to market your business that have worked for you in the past?  Please share your comments below!

On the Road to Success: A Resource for You

On the Road to Success: A Resource for You

Starting a direct selling or small business is a lot like driving a car. You are in complete control of where you are headed and how fast—or slow—you get to your destination.

But on those days when the road gets a little bumpy and unfamiliar, wouldn’t it be nice if there was a road map to help navigate through those roadblocks that can cause your business to stall?

Well, guess what? There is.

DSEF has added another tool to its rich archive of resources to help small business owners implement innovative ideas to take their businesses to the next level: the Business Owner’s Road Map to Success, a free, downloadable ebook.

The Foundation continuously provides informative and helpful content on its blog that offers direct sellers insight on a variety of topics, from finance and ethics to sales and personal development. Those blog posts form the basis of the 53-page ebook.

“The DSEF blog posts collected in the Business Owner’s Roadmap to Success reflect the Foundation’s commitment to championing ethical entrepreneurship and standing up for consumers on behalf of the direct selling industry,” says Nancy Laichas, DSEF Director of Marketing & Communications. “This free e-book gives direct sellers—and any small business owner—actionable techniques to increase their confidence, reach their goals, deliver outstanding customer service and operate with the highest of ethics.”

Jennifer Fong, the Founder of Jen Fong Media LLC, worked with her team to create the ebook, which was made available in May through DSEF’s Facebook page.

“We looked at all of the great content that DSEF had been putting out, because there is so much that business owners can use to build their businesses,” says Fong, whose company manages DSEF’s social media presence. “We wanted to put it together in a package that would make it easy to take to the field.”

The Foundation’s goal was to help entrepreneurs, including direct sellers, learn the skills necessary to become successful small business owners, and provide seasoned veterans with techniques and ideas to help them grow their businesses. The ebook offers success tips for everything a small business owner needs to master—from business planning and ethical selling to creating a success mindset. Sections include:

  • Do What You Love
  • Business Planning
  • Targeting and Identifying Your Customers
  • Finding Prospects and Customers
  • Ethical Selling and Marketing Yourself
  • Generating Leads
  • Leading a Team
  • Success Mindset

“The response has been tremendous,” Fong says. “We’ve had a ton of people download it and people call us to tell us they love it.”

Leigh Bordelon, Field Training Specialist at Shaklee Corporation, is one of those people who found the ebook extremely helpful. Bordelon, who teaches Shaklee Independent Distributors how to market their businesses online and use back-office tools, incorporated the ebook into her training.

“I found it easy to understand and easy to implement,” says Bordelon. “My audience is, for the most part, new to any form of technology, even the computer itself. So they can use this book to take specific steps to build their businesses and reputations online.”

Coletta Haskin, a long-time Shaklee distributor, says the ebook helped her improve her leadership skills.

“I learned that, in spite of my mothering spirit (wanting to help them rather than letting them go), I may be holding them back,” says Haskin. “The ‘Leading a Team’ section reinforced what I needed to do years ago, which was to delegate the task so their reliance is not totally on me. Yes, be there for them, help them, show them, and say now it’s your turn.”

Learning to challenge her team was another tip Haskin picked up from the ebook. “I have challenged them to think outside of the box with Bold Goals and Dreams,” she says. “They might have been fearful in sharing them, but each member was made accountable for what they really wanted. When the team member accomplished their goal, the whole team would get excited.”

Haskin also liked that she could show her distributors that they don’t have to run a blog themselves, but could partner with several bloggers and write a single article every so often to drive traffic to their retail sites. “That takes a lot of pressure off of a distributor so they can continue to focus on their core income-producing activities,” she says.

“I learned for myself so many easy ideas to help distributors find even one marketing idea that ‘fits’ for them. This ebook will build confidence in our distributors because you’ve made it so easy to understand and follow,” Haskin says.

If you feel like you are spinning your wheels in regard to generating new ideas for your business, download the Business Owner’s Road Map to Success ebook today.

DSEF Welcomes John Parker, New Chairman of the Board

DSEF Welcomes John Parker, New Chairman of the Board

John Parker is used to being in situations that are a little scary and uncomfortable, whether it is surfing the world’s oceans or spending several years overseas in a completely different culture.

What he likes about those situations are the challenges posed—the process of getting through them, to him, is the ultimate reward.

This month, Parker, Vice President and Chief Sales Officer for Amway, will take on another challenge as the new Chair of the DSEF Board of Directors: to guide the Foundation as it works with its many partners to execute programs that promote ethical entrepreneurship and champion consumers rights on behalf of the industry.

“The DSEF does so much in terms of bringing credibility and understanding about our industry to key influencers,” says Parker, who is also a member of the Direct Selling Association Board of Directors. “By building those relationships with individuals and establishing partnerships with some really respected organizations, it creates an environment in which we can have others tell our story in a compelling way and speak for us in times of crisis. I think there is just a lot of power to that.”

Parker assumes his new position with a focus on a few key initiatives, such as the Direct Selling Entrepreneur Program, a new community college curriculum developed in partnership with NACCE (National Association for Community College Entrepreneurship), and the CBBB  (Council of Better Business Bureau) program, which helps DSEF spread the message of the direct selling industry’s commitment to ethics and trust in the marketplace.

Parker would also like to expand the global relevance of DSEF, which already successfully supports consumer welfare globally through such programs as APEC /CEPI (the Asia-Pacific Economic Cooperation Consumer Education and Protection Initiative). From his extensive international experience, Parker knows that international markets could benefit from a variety of DSEF programs.

Charlie Orr, Executive Director of DSEF, thinks Parker’s knowledge and experience will be a great asset to the Foundation and its Board. “He brings both a domestic and global perspective,” says Orr.  “And he knows and respects the distributor mindset as well as anybody in our industry.”

Parker’s knowledge of the distributor mindset comes from nearly two decades of working with Amway distributors around the world.  Parker joined the company in 1993 as a Distributor Relations Sales Manager and assumed several management roles within the company over the years, including Chief Marketing Officer.

In 2007 he was named President of Amway Japan, where he led all operations for one of Amway’s largest affiliates. “It was a fantastic experience, both personally and professionally,” says Parker. “It was an opportunity to experience a very different culture. I think my children will forever see the world differently. Certainly I will forever see the world differently.”

Parker’s time in Japan provided him with a new global perspective of the industry. “It was interesting to see the challenges the direct selling industry is going through in Japan. Some markets are a little more organized than others, but as a whole the industry has very similar issues around the world,” he says. “I had a better understanding of that within the context of Japan, and now that I’m back here, we’ll be able to support our business and the industry as we try to improve the environment for direct selling in Japan.”

Living in a foreign country was similar to his time spent at the University of Notre Dame, where Parker was a member of the varsity golf team and earned a bachelor’s degree in Business Administration. “The two experiences are not all that different,” he says. “Being an expat in another country—typically folks are there four or five years—you are thrown into a strange environment with other people going through the same thing at the same time, which is kind of like college. You build these deep relationships quickly and build on the friendships, just like you do in college.”

And just as he sees similarities in those two experiences, Parker also sees a connection between sports—he is an avid surfer and golfer— and the direct selling industry.

“We think about our industry as individual distributors doing their thing—and they are—but it’s also a community, a team environment,” Parker says. “If direct selling were a sport it would be a team sport. because the encouragement, the community and the social dynamic of direct selling make it more than just people selling products and getting compensated for it.

“The relationships are probably the things that make the industry so special,” Parker continues. “And I think that’s true in sports as well. You have a feeling about your friends and your teammates that you carry with you your whole life. I think our industry is very much the same way. We are out building businesses but we are also out building friendships. I think that is a pretty great part of the industry and a pretty special part of life.”

Parker’s new team at DSEF will include two new members to the Board: Orville Thompson, CEO of Scentsy, who will also serve on DSEF’s Executive Committee, and John Wadsworth, President of Morinda Bioactives.

“As we welcome our new Board members, I am looking forward to having their perspective and guidance as we continue to grow our existing signature programs and pursue several new exciting strategic opportunities,” says Orr.

Orr also acknowledged outgoing Board members Heather Chastain (Celebrating Home), Al DiLeonardo (CUTCO/Vector Marketing), Sandy Spielmaker (Amway) and Jim Stitt (CUTCO/Vector Marketing) for their contributions. “I thank them for their service and their support over these last several years,” he says.