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Use Scripts to Increase Your Business

If you’ve ever been to the theatre to see a play, you probably have a good idea why actors stick to the script. The story is already laid out, the characters are already developed, and everything is organized in a way that the audience can understand and enjoy. Sure, unforeseen circumstances happen and sometimes the actors have to ad lib, but for the most part, everyone on stage has a clear plan as to what needs to be done. The same concept can be applied to direct sales and small businesses. Here are some ways in which you can use scripts to in a variety of situations and grow your business.

Situations Fit For a Script

Informal conversation – How many times have you found yourself talking to a stranger, an acquaintance, or even family member who asks about what you do for a living? Instead of letting this possibly golden opportunity go to waste, prepare a concise description of your business that is not only brief and informational, but also may prompt further questions and interest from others.
Follow-up calls – When calling customers to follow up on a transaction, you need to be prepared for both positive and negative feedback and questions. Having a few responses planned that will help solve a problem or lead to a future purchase will solidify your relationships with customers.
Collecting money – Possibly one of the most difficult aspects of being a business owner is having to be your own Accounts Receivable Department. It can be uncomfortable to ask others for money, even when it is rightly owed to you. Depending on the situation, a script can be extremely helpful for staying professional while getting to the point and being direct.

How to Use a Script

Map out your ideal conversation. Whether you’re meeting a potential customer for the first time or introducing a new product to a longtime client, actually write out how you would want the conversation to happen. Chances are slim that things will play out this way in reality, but having a goal to reach will help you navigate any obstacles that pop up when speaking with clients and colleagues.
Identify potential pitfalls. You know this magical ideal conversation won’t exactly be the one that is actually taking place, so identify where and how it might go astray. Consider using a flow chart format for anticipating responses from the person to whom you are speaking and how to handle those responses. Don’t be afraid to get creative and tailor it to fit your situation; for example, color coding a flow chart or using post-it flags to help you find what you’re looking for in a pinch can make a script more efficient.
Rehearse! Of course, you don’t want what you’re saying to sound scripted and/or rehearsed, but you do need to be well-prepared in order to be confident and exude competence to your customers. Practice what you want to say in front of the mirror, with another person, or even on a voice recorder. (Listening to yourself will enable you to analyze your tone of voice and how others may perceive you.) The more prepared you are, the more comfortable you will feel, and the more successful you can become.

Using scripts to help you in networking, customer relations, and other business situations can be a real asset to your business. How have you incorporated scripts in order to grow your business? Please share with us in the comments section below!

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Sell What Customers Need

You may have an outstanding product line. It has amazing features and benefits. You’re in love with it. But if a customer doesn’t understand how your product meets her needs and wants, then you won’t make any sales. It’s that simple.

So how do you make sure a customer understands how your product meets her needs? It’s all about focusing on a customers needs and wants.

Ask questions. Don’t begin any customer interaction with a sales pitch. A sales pitch is about you. But until a customer knows that you understand him, your sales pitch won’t resonate.
Match benefits to needs and wants. Once you understand what motivates someone, you are much more prepared to offer an effective sales presentation. Focus on the features and benefits of your product that match what the customer has told you about what he needs and wants, and your presentation will be a lot more successful. You can do this even in a party setting. Begin the presentation by asking questions of the guests…what they do, what their concerns are…and probe those areas that you know your product can help. Then, when you’re sharing products you can focus on those specific benefits of your product line.
Listen online. Social networks can provide a tremendous amount of information. Before meeting with a customer, check out her profile online on sites like Facebook. Zero in on what she talks about, what bothers her, what she loves. Include those elements in your face to face presentation and you’ll find you have better results.

Even though you may think it takes more time to learn about a customer before offering your products, you will find it actually saves you time, because you only need to highlight the features and benefits that meet the needs of that particular customer. So be sure to understand your product line intimately, so you’re prepared to offer those features and benefits that best meet a customer’s needs.

How do you find out what a customer needs? What questions do you ask? Please share your thoughts in the comments below!

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9 Ways to Use Pinterest for Your Small Business

9 Ways to Use Pinterest for Your Small Business

Pinterest is the hottest new social network, with articles filling up the web about how fast it’s growing. And it’s little wonder…most people are visual learners, and the ability to capture and organize photos of the things we love online can be very addicting and satisfying.

And because people are sharing photos of products they love or want (along with recipes, dream vacation destinations, and so forth), you have an opportunity to add your product line to the mix and gain additional attention. But that’s not the only use! Here are some of the ways you can use Pinterest to benefit your business:

Share product photos. This, at its core, is the simplest way to use Pinterest. Share photos of your product line that others can share as well, and link to your sales page. Just be careful not to be TOO product-centered or you’ll annoy your friends and be in violation of Pinterest rules.
Create a vision board for your business. Pinterest is a great tool for collecting photos of where you want your business to be in 1, 5, 10 years. Is your eye on a car, a home, or a fabulous vacation? Collect photos and put them on your vision board on Pinterest.
Create a personality for your brand. Pinterest is a great tool to show people the personality of your brand. Do you have a sense of humor? Share funny quotes. Do you have a brand that leads to a luxurious lifestyle or high fashion? Share related photos. By being mindful of the brand image you want to project, you can share photos that help people develop a sense of your overall brand.
Share training resources you find on the web with your team. Come across a great blog article or training piece online that would benefit your team? Pin it! Then let your team know that you’ve got a board with great resources that can help them build their businesses.
Run a contest. Many brands are now experimenting with running contests on Pinterest. It’s a great way to promote viral visibility of your products. This article from PR Daily may give you some ideas to get you started: http://prdaily.com/Main/Articles/How_to_launch_irresistible_Pinterest_contests_11079.aspx
Collect inspiration for your own content. For example, you might collect recipes that inspire you to create your own recipes, or makeup or fashion looks that give you ideas about ways you can suggest customers use your products.
Do research about the things that excite your customers by checking out their boards. It can give you ideas for theme parties, specials you might want to offer, or prizes you might want to award in contests.
Give people ideas about additional ways to use your product line. For example, if you sell home decor items, you might show rooms and point out where your product would be perfect in the layout.
Create an opportunity board that highlights the benefits of your business opportunity, and share it with people who are considering joining your team. It could include your recruiting video, a link to your recruiting brochure, a video about your next incentive trip destination, etc.

Many retailers are finding that Pinterest drives a LOT of traffic to their websites. So it’s a great idea to check out this hot new social network, and find ways to put it to work for your business.

Your thoughts? Please share them in the comments! And be sure to follow us on Pinterest at http://www.pinterest.com/thedsef/ We share a lot of great resources for your business!

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Top Ten Small Business Pitfalls

Did you ever hear the phrase, “Hindsight is 20/20.”? It’s easy to look back on our mistakes and identify what went wrong after the fact. It is of utmost importance to avoid common pitfalls made by millions of others before you. By learning from their mistakes, you can make smart decisions for your business and enjoy making your entrepreneurial dreams come true. Here are the top ten pitfalls to avoid in your business and how to avoid them:

Failure to educate yourself before you begin – There is so much that goes into owning a business that goes beyond knowing your industry. Small business ownership is a marathon, not a sprint, so stamina is the key. Since you will most likely be watching your pennies, take advantage of free resources, like those provided by the Small Business Administration .
A non-existent or hastily written business plan – Believe it or not, too many people start up businesses without a plan. Don’t worry; you don’t need an MBA degree to write up a business plan. An effective business plan should include a description of your business; information about your industry, competitors, suppliers, and target demographic; a marketing strategy; and finances.
Spending money unnecessarily – To control startup costs, consider the following: leasing any equipment you may need instead of buying, buying supplies second hand, purchasing a minimal amount of inventory to avoid overstocking, and dealing in cash as often as possible.
Not collecting payments promptly – Remember, you are held to a tight standard in having to pay your own creditors; hold your customers to the same standard. Always provide an invoice no matter how small the amount, follow up when necessary, and don’t be afraid to implement a cash upfront policy for delinquent accounts.
Forgetting to plan for a rainy day – So your efforts are paying off; inventory is flying off the shelves, you’re teeming with new customers, and profits are way up. Enjoy it of course, but don’t forget to save some of that hard earned cash for an unforeseen setback. Just like the overall economy, certain industries experiences cycles of good times and bad. Your business will be able to survive the hard times if you put away some money and have a contingency plan for if things suddenly go south.
Getting set in your ways – Even the most successful business owners can have a difficult time adjusting to new trends in the industry. Keep abreast of any changes, including innovative new products/services, a shift in customer needs/wants, price points, marketing techniques, and technology. Chances are that your customers are aware of what’s new, so don’t get left in the dark.
Doing it all yourself – If you have employees, trust in their abilities and delegate responsibilities. Trying to meet every obligation on your own and micromanaging are both recipes for burnout and disaster. Empower your staff by handing over certain tasks and projects; you’ll also find that they will become more invested in the success of your business when they know they are an important part of it.
Inability to step away – Once you have established your business, you should make decisions that allow it to run smoothly without you once in awhile. There will be times when you need to take a few days off for personal obligations, and let’s face it: who doesn’t need a vacation every now and then?
Poor marketing – From traditional marketing methods to those of the 21^st century, there are more ways to market your business than ever before. As with anything else in your business, do your research to decide what is best. It might be a good idea to only focus on one or two methods at first, such as targeted direct mail campaigns and an effective website. Collect information about what is working and adjust your marketing efforts accordingly.
Lack of discipline – This is especially important if you have a home-based business. Our households are rife with distractions such as laundry, cleaning, a ringing phone, and even our own children. These things take time away from your business, which in turn takes money out of your pocket. Create a strict schedule for yourself and stick to it, make a list of what needs to be done and when, and minimize needless distractions.

What pitfalls have you encountered in your business? Please share your problems and solutions with us in the comments section below!

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Side Jobs: Your Way to a Successful Business

Although building a successful business involves knowing a great deal about a particular industry, the good news is that there are many ways in which to learn that don’t require expensive or time-consuming resources, such as a business degree. The following is a list of suggestions to help you learn about your industry and expand your network quickly with the goal of growing your business.

Volunteer your time. There are always people in need of extra help, especially the kind that comes free. Find outlets within your community to volunteer in some capacity that is related to your business. For example, if you want to start a home-based daycare business, consider volunteering your services to relatives, neighbors, and places of worship. This allows you to gain more experience in the industry, demonstrate your exceptional service, get your name locally recognized, seek referrals, and make contacts for potential customers. Think of this donation of time as a worthy investment in your business.
Become a temp. Many employment agencies specialize in placing workers in temporary positions and can even meet requests. Temp work not only allows flexibility to work with a variety of businesses, but it is also a very effective way to improve areas of weakness. For instance, if your business is lacking in customer service, consider taking a temporary customer service position. Most retail businesses have a corporate headquarters where customer service reps are trained and take calls from clients. Such a position would allow you to work on your interactions with customers and apply what you’ve learned to your own business.
Work as a consultant. If you have a specialized talent (web design, marketing, computer troubleshooting, financial projections, etc.), taking on a consulting position will help you make new contacts to bring to your business. You can start by contacting local business owners to offer your services for a reasonable hourly rate. Once they see what a great job you’ve done, they will be able to refer you to other business owners. Furthermore, you will have formed a professional relationship and expanded your business network.
Give back to your community. Local business schools and community colleges are chock full of motivated young people about to enter the workforce. Think about contributing your expertise and experience to their cause. For example, an owner of a business that provides classes in mixed martial arts can approach future graduates of local theatre and film programs. Lots of these students are about to move to a big city for the first time, so the owner decided to offer them a free self-defense class. Most of these students wouldn’t be able to afford the tuition for a normal class, but would eagerly take advantage of such an offer. Additionally, they would recommend the business to friends and family.

Taking on side jobs to build your business is a great way to stay motivated, improve areas of weakness, and build a network of potential customers and colleagues. How have you used side jobs to build your business? We’d love to hear from you in the comments section below!

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Tapping Your Network to Grow

We all have networks. These are groups of people that we connect with on a regular basis because of mutual interests, business, or other reasons. They’re a great source of personal satisfaction as well as potential business leads. Whether it’s a book club, religious organization, or professional networking group, networks can be a great resource for your business.

Here are some ideas for tapping this valuable resource to continue growing your business.

Give them a reason to check out your business. If these people are already in your existing network, chances are they have some degree of familiarity with your business. For this reason, you need to motivate them to rediscover you. Perhaps you have recently renovated your space, introduced a new product/service, or expanded your online presence. Use this change to re-promote your business to your network contacts and keep the relationship alive. Ask them to check out the change and offer their opinion.
Offer reciprocity. Through networking, current contacts often lead to new prospects and future contacts within your network. To take advantage of this, offer a way to return the favor when someone helps you in your business by either patronizing it themselves or advertising it to others. For example, a local restaurant owner can recommend a nearby banquet hall for parties and offer a special discount for customers using his or her restaurant for the catering. Likewise, the catering hall can refer customers to the restaurant for a free appetizer or dessert by mentioning their name at the restaurant after booking a party at the banquet hall. This helps each business gain new customers, and maintains a good relationship between both businesses.
Team up for an event. Promoting each other’s products and services can be done in many ways, including putting together a joint event that works for everyone involved. A direct seller of home décor might team up with a direct seller of cookware to create an event that offers people new ideas about how to prepare for a dinner party, covering everything from how to best use your space to what recipes can be used for each course of the meal. An event like this exposes each business owner to a new group of potential clients while providing the opportunity to show those prospects the best of each one’s business.
Make professional appearances at trade shows, chamber of commerce meetings, and industry conventions. Consider doing a speaking engagement, teaching a workshop, or holding a demonstration of your business’s products/services for other small business owners. If you run a successful business, you have much to offer fellow business owners and those just getting started. Making a name for yourself locally will spark interest in your business.

Your network is a valuable resource which should not be overlooked when taking steps to grow your business. What ideas do you have for tapping your network? Please share with us in the comments below!

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How To Offer Incentives Without Cutting Your Price

Offering incentives in small business can be a bit of a challenge, but it can also benefit you in terms of customer relations, customer retention, and of course sales. However, it can be risky to base all of your incentives on price cuts, so consider some alternatives when creating them.

Tokens/Tickets/Vouchers – One cupcake shop in Columbia, South Carolina created a special incentive to attract customers on last fall’s Small Business Saturday movement. For every dozen cupcakes purchased at regular price, the customer would receive four tokens, one each good for a free cupcake. To sweeten the deal (pun intended), the owner allowed the tokens to be redeemed right then and there if the customer wanted. This was a brilliant idea, because most businesses, big and small, make customers wait until a future visit to redeem such an incentive, and often with an expiration date that creeps up sooner rather than later. Using tokens, tickets, or vouchers and rewarding your customers on the spot shows your appreciation for their patronage.
Loyalty Programs – A great deal of businesses have some form of a loyalty program in place for frequent shoppers, but take this idea to the next level by offering your customers something really special. For example, the children’s clothing giant, Carters, gives each customer a card that gets a stamp for every $20 spent. After 5 stamps, a 10% discount is applied to the next purchase. This is pretty standard, but you can use this idea to your advantage. Instead of a discount, you could offer a special shopping day where he or she would have exclusive access to new products before they’re made available to the general public.
Individualized Product or Service – Based on a customer’s purchase history, you could offer a product/service that he or she would be particularly interested in. For example, say a customer regularly buys a certain type of hair product from your cosmetics business. Because you know what this person wants and needs, you could offer a free consultation for a new hairstyle, color, or shampoo and conditioning treatment. Providing individualized service to your customers improves relationships and gives them more reasons to come back.
Free Gift With Purchase – This really works well when you can purchase items at wholesale that have a higher perceived value. Additionally, you can promote a higher-priced item by offering a free gift with it. For example, select a product or service that you want to interest your customers with; if they buy it, they could also get a free custom-printed t-shirt designed by a local artist, or a free canvas tote bag with your logo printed across the front. The benefits here are two-fold: the higher price you can charge for the item will help offset the cost of your free gift, and you are also advertising your brand by distributing your merchandise to your customers.

By thinking outside the box, there are endless possibilities to the incentives that one could offer. What are some of your ideas for non-price related incentives? Please share them in the comments section below!

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Target Marketing For Small Business

With so many different marketing methods being used in business these days, it can be overwhelming to decide which is right for you. One should consider the use of target marketing, which is dividing your market into specific groups and concentrating on just one or a few important components. For example, a pet grooming business specializing in grooming show dogs could implement a direct mail campaign (snail or electronic) that reaches only particular dog owners rather than advertising in a newspaper that would reach a much larger market. The first step is to define your target market; then you can develop strategies to advertise your business directly to them.

Defining your target market, or “niche”

Decide why a person would make a purchase from you. People usually buy something for at least one of three reasons: to solve a problem, to meet a basic need, or to make themselves feel good. Sorting your target market into one of these categories will help you narrow your focus to a smaller group.
Consider the demographics of those who could use your product or service. This information includes age, gender, income, education, marital and family status, and ethnic and/or religious background. You’ll be able to invest your marketing dollars more wisely if the information you gather about your target customer is specific.
Consider the psychographics including lifestyle, social class, activities, and attitudes/beliefs. This additional information should allow you to form a picture of what the ideal prospect would be like. From there, you can figure out where they would be exposed to different types of advertising.
When creating a target market, or micro-niche, you should make sure that it is small enough that you can be a competitive force, but not so small that there isn’t enough money to be made. For example, Amazon has pretty much cornered the market on the online sale of books, DVDs, and digital media, so trying to compete with them would be futile. Similarly, construction of birdcage perches exclusively out of recycled material is too specific and would appeal to such a small number of people.

Examples of target marketing

A direct seller for a higher-end jewelry company knows that her customers are mostly women in their 30s-40s who like a well-polished look that includes a versatile wardrobe, a contemporary hairstyle, and manicured nails. Advertising to this target market can be done via fashion blogs, hair and nail salons, and local clothing boutiques.
A small business that offers in-home photography sessions knows that its target market is parents of newborns wanting professional pictures without the hassle of going to a studio. This demographic can be reached via parenting magazines and websites.
A pastry shop that specializes in custom-made freshly-baked desserts knows that its target market is mostly made up of local business owners and private party planners. Reaching this group can be done via vendor fairs and event hosting expos.

The key to target marketing is deciding who that small group is and then finding the best approach to reaching them. Don’t be afraid to ask questions of your current and past clients to get to the information you need. You will save money budgeted for marketing as well as being able to build your business based on those who have the greatest interest in your product or service. How have you defined and reached your target market? Share your ideas in the comments section below!

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Selling You

There is a significant difference between buying something and being “sold.” Your customers want to have confidence in not just the product or service, but the person representing it. For this reason, it is important to sell yourself effectively and open doors for new opportunities.

Be Yourself. As obvious as this may seem, it’s a pitfall of many people in the sales industry. Don’t try to do and say what you think the customer wants to see and hear; people are turned off by lack of sincerity. Identify your strengths and highlight them in your customer interactions. This will also make a relationship you build easier to maintain.
Make a great impression. The average consumer is bombarded by advertisements in their various forms all day long. What can you bring to the table that will impress your customers? Plan ahead what your objective is for that specific situation. This way you won’t have to rely on a generic sales pitch that may not relate to the circumstance or may not have any relevance for the person to whom you are selling.
Demonstrate good character. “Our character is what we do when we think no one is looking.” With this quotation in mind, conduct your business with integrity. If you promise something to a customer, make sure you can deliver. This also applies to the way you interact with customers; express a positive demeanor, practice good manners and common courtesies, and follow through on your end of the relationship.
Listen. Just as most people don’t want to be “sold,” they also don’t want to be talked at. Effective communication involves a great deal of give and take. You may have the perfect dialogue planned, but the conversation takes an unexpected turn. Listen to the customer’s concerns, questions, and information to be able to respond appropriately. It will be clear to the person that you are truly listening, which is will be greatly appreciated.
Dress and speak appropriately. This may vary greatly depending on your industry, but your personal appearance and conversational skills speak volumes to others about how you conduct business and the kind of person you are. Make sure that these things are positive reflections of yourself that will contribute to and benefit your business.
Educate and provide solutions. Customers may not even realize they have a need for your product or service, so demonstrate your expertise by educating them not just about your specific product, but about products like it in general. From there, you will able to highlight why your product would best suit the customers’ needs. Additionally, you should be able to accurately answer any questions the customer has about your product, your business, or you. By focusing on the customer, you are essentially selling yourself as a person who can enrich his or her life in some way.

Selling yourself is about showing who you truly are and conducting yourself with a good balance of confidence and humility. What tips do you have for “selling you”? Please share them with us below!

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Tips for Building and Leading a Team

Have you ever listened to a vocal ensemble sing a piece of music? Usually, there are several different parts being sung such as bass, tenor, alto, and soprano. Each of these parts don’t sound quite right when isolated, but put together, they contribute something that is greater than any one part. The same can be said about teamwork in direct sales and small business. No one is ever a success or failure without the help of others; so building an effective team is important to the growth of your business. Here are some things to keep in mind for both building a team and leading it well.

Building

Identify your ideal team. Decide what characteristics are important for your potential team members to possess. With this as your focus, you will be better able to find like-minded people who will be compatible with you and each other.
Find quality people. You don’t want to hire just anyone to join your business, so put in place some measure to recruit smart and talented people. For example, create an entrance interview where potential employees write down how they work best, what they consider a good reward, and how they are effectively motivated. This creates an understanding among team members and you of how to best work together toward a common goal.
Provide training. Was Babe Ruth a record-setting hitter the first time he picked up a baseball bat? Even the most talented person doesn’t walk in on the first day knowing how to do everything right. Provide some initial training when someone is hired, and continue to offer professional development and mentor opportunities throughout your team’s time with you.
Implement a recruiting system. Recruiting can be done through traditional advertisements, the use of social media, word of mouth, etc. Find a system that works best for your business, and be open to recruits about what your business goals are.

Leading

Delegate. It may be difficult to give up some control, but empowering your employees by delegating important responsibilities demonstrates your trust in their decisions and creates a positive culture of teamwork.
Have an open-door policy. Your team should not hesitate to come to you for guidance, questions, and feedback. Making yourself as accessible as possible will prevent many employees from making mistakes.
Challenge your team. Encourage them to think outside the box, even if it’s a bit more than you think they can handle. Part of being a good leader is helping people recognize and utilize their own talent.
Acknowledge their talents. Although you want to create a culture of teamwork, it is also important to give credit to individuals when warranted. Doing so will keep them motivated to continue doing good work.

Remember the famous saying, “The whole is greater than the sum of its parts.” Building and leading a great team requires careful planning and continuous learning. Surround yourself with intelligent people who are willing to work hard, and the sky’s the limit.

How have you created a better team? Share your tips in the comments below!

All posts tagged business tips

Sell What Customers Need

Sell What Customers Need

Top Ten Small Business Pitfalls

Top Ten Small Business Pitfalls

Side Jobs: Your Way to a Successful Business

Side Jobs: Your Way to a Successful Business

Tips for Building and Leading a Team

Tips for Building and Leading a Team

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