How to Make Connections

How to Make Connections

Making connections with others is an essential part of growing your business and continually moving it forward. It is in your best interests to master this skill, which involves much of what you likely do already. Tap into your social/personal side and have fun connecting with others. Many of these connections will help lay the foundation for a more definitive business relationship.

Keep the greeting short and natural. Whether you are meeting in person, on the phone, or via social media, make sure you greet him or her with a brief and natural exchange of introductions. Some make the mistake of launching into some kind of sales pitch right from the start, which is almost a surefire way to make sure the other person tunes you out. Greet the person as you would anyone else, keeping it short, to make a solid first impression.
Stay humble and approachable. You’re without a doubt a busy person, but adopt an attitude that your door is always open for others to approach you with whatever they may need. Avoid the common mistake of trying to impress others with your business owner status; you may unknowingly come across as conceited instead. A humble person is almost automatically likeable, and you’ll get much more of a response from others when they feel you will welcome their questions and concerns.
Focus on the other person, listen, and then reply naturally. Focus the conversation on the other person’s interests rather than your own. People generally respond very well to sincere attention to themselves. Carefully listen to what they are telling you and reply naturally where appropriate. A good idea is to find some common ground to help make your connection. When you do, remember to refocus the dialogue back on the other person. He or she will come away with the impression that you truly listened to them and will remember you in the future.
Be yourself. People can see through a fake demeanor, which is an immediate turnoff. Know your strengths and use them to socialize and build relationships with others in your business. It is nearly impossible to keep up appearances that are not based in reality anyway. Embracing who you are, faults and all, will only benefit you in the long run.
Find out as much as possible in the given context and time. Evaluate the situation to figure out what you can actually accomplish in your exchange. If you are running into an acquaintance at the supermarket, chances are you don’t have a ton of time to have a long conversation. However, if you are in a scheduled meeting with someone, that might be a time when you can delve a bit deeper. In any situation, find out as much as possible to help you focus your efforts in connecting with the other person.
Don’t try to sell anything or yourself. Your ultimate goal may be to acquire a new client or pitch a new product, but while making that initial connection is probably not the time to do so. Without a good sense of who you are and the knowledge that you are interested in them, people won’t want to listen to you go on about what you’re selling. Your main objective is to make that connection now, so you can have a contact later on.

Making connections can be a fun skill to practice, as it allows you to learn about others and yourself. Being yourself and listening to others are the two most important ways to do this.

How do you make connections? Please comment below with your ideas!

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DSEF & CBBB: Always Getting Better: Applying Sports Theory to Business

DSEF & CBBB: Always Getting Better: Applying Sports Theory to Business

Continuous Improvement and the 2012 Olympics

Top Olympic athletes and their trainers achieve continuous improvement with constant examination and measurement. The proof of their success can be measured in seconds, inches, pounds, or, in the case of the 2012 Olympics, in personal improvements and world records: 44 new world records, 117 new Olympic records. In business, teams can adopt a similar philosophy in order to identify and confront key issues.

Kaizen vs. TQM

Kaizen is a Japanese word that translates to “continuous improvement” in English. The Kaizen philosophy points to a disciplined process of systematic exploration, controlled experimentation, and adopting new procedures.

The Kaizen philosophy is only the Japanese version of what business professionals the world over call Total Quality Management (TQM).

TQM incorporates continuous improvement though increasing quality and performance in order to meet (or hopefully exceed) the customer’s expectations. This is done by integrating key functions and processes throughout the business and examining overall quality measures used by the company.

How is this done? Lots and LOTS of data. Big Data.

BIG Data

Today’s Olympic athletes are “big data,” in that every facet of their health, diet, and performance are measured to the smallest increment. They are the most quantified athletes in history; the so-called quantified self.

In business, recent advances in technology provide easier access to more robust data and different kinds of digital dashboard software available. You can measure your company’s health and performance too: it simply comes down to choosing the right software in order to measure your data.

The more data you have about your company, the more you can drive a culture for continuous improvement. The more you measure your business processes, the more you learn about how the customer is affected by each process.

Bring it on Home

TicketPrinting.com utilizes a number of different techniques for managing and improving our customers’ experience such as call center software, emails, and live chat. Each one can be measured in terms of success and overall customer satisfaction.

Measuring our customer’s satisfaction with surveys provides customer-specific feedback and allows us to take into account specific issues that matter most to the customer and improve them to provide the best possible experience. Just like a professional athlete, we measure our success and then strive for perfection.

Record-breaking 2012 Olympics

Over the course of time, we can see that athletes who compete in the Olympics are getting better, stronger, and faster than their previous counterparts. For example,Usain Bolt’s incredible 100m world record breaking time was worlds away from any gold medal winner’s time back in the early 1900s. In fact, today the top U.S. sprinter in the 8 year old age group, would handily beat the gold medal winner from the early 1900s’. Amazing.

The 2012 Olympic competitors broke 44 world records and 117 Olympic recordsthroughout the games. This would not have been possible without a philosophy of continuous improvement. Every four years, records are broken and new ones are set, which means, Olympic athletes are only getting better and better.

To continuously improve your business, you must think like an Olympic athlete in terms of getting better. Nothing is more indicative of ways to improve then measuring your own performance.

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Improving Your Outlook Will Improve Your Business

Improving Your Outlook Will Improve Your Business

Have you ever imagined that something in your situation is different? Perhaps while waiting outside for the train in single digit temperatures, you hold your coffee cup tight and visualize yourself on the platform in the middle of summer with the sun shining in a cloudless sky. For those few seconds or minutes, you’ve distracted your brain from the biting cold and survived your wait a bit longer.

This same concept can benefit your business. Here are some suggestions for improving your outlook in order to improve your business.

Think of everything as a gift. This includes events you host or attend and experiences you have in your business. Instead of approaching it like a job, go into it like a once-in-a-lifetime opportunity. This change in mindset will allow you to get the most out of the situation and maximize your enjoyment. For example, you’re about to meet with a potential client. Don’t think of it as another sales call; do think of it as a chance to get to know someone new, to talk about why you love your job, and to learn something from another person that you’ll eventually take with you to use in the future. You’ll find yourself feeling more cheerful and more grateful about your professional life. This positivity will rub off on those around you for a more fulfilling and successful business.
Do things that make people smile. Tap into your desire to please others and your inner sense of humor. Even the smallest things that can make someone smile can make you feel good as well. Compliment your partner’s new hair cut, or leave some snacks and a handwritten note of appreciation for your custodial staff. When you take even a little bit of time to show others you care or are thinking of them, your attitude improves and you become motivated to continue – not to mention that it makes others appreciate you as well. These positive effects on your business will be demonstrated in staff morale, increased drive to succeed, and happier customers.
Write down 3 positive things every day. Post your list somewhere in plain view, like on the refrigerator, and revisit it often. No matter what obstacles you face throughout your day, focusing on the positive is an effective way to get yourself through. Sometimes just the reminder that you shouldn’t sweat the small stuff can be enough to re-energize yourself and take on the day with determination and pride.
Consider everyone you meet a potential friend. Think of some of the important people in your life; how did you meet them? There’s no doubt a funny story about how you met your best friend or how you came to hire your valued assistant. You never know when that next experience is right around the corner. No, you won’t become friends with everyone you meet in the true sense of the word. However, by considering the possibility, you will always put 100% into every interaction with clients, prospects, and staff. Those you meet will recognize and appreciate your attitude that you are truly glad to meet them. From there, relationships can be built, which are the backbone of your business.

In what ways does your improved attitude benefit your business? Please share your comments below!

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What You Need to Know if You’re New to Sales

What You Need to Know if You’re New to Sales

A career in sales can be a rewarding one. It is an opportunity to harness your enthusiasm and excitement for a great product line, and embrace all that lies ahead. If you’re new to selling, however, there are some basics you’ll need to master in order to get in the right mindset and reach your professional goals. Read on for some tips on how to get started.

Ask questions to quickly find out what the problem is and/or what the customer needs. The product or service you’re selling is secondary. No one wants to feel like they’re being “sold to.” Your objective should be to find out what problem the customer has that needs solving. Do this right away, and as soon as you identify it, quickly explain the solution that your product provides. Your customers will be more open to what you have to say once they realize that they could benefit from what you’re selling.
Use language that is simple to understand. Don’t make the mistake of using business jargon or uncommon words in hopes of impressing the customer. Speak to them in a natural, conversational tone just as you would a friend. Remember that you’re building a relationship, so choose your words carefully and make a connection with the customer. Perhaps you both follow the same NFL team, or maybe you both have a child the same age. Use easy-to-understand language when describing your product just as you would while talking about the Broncos or your 2-year-old.
Create and describe a picture for the customer. Tapping into your customer’s imagination can be a very effective way to demonstrate his or her need for your product or service. For example, you’ve identified that the customer’s problem that needs solving is that the family dog constantly sheds year-round. Encourage your customer to visualize the dog hair on the couch that’s nearly impossible to vacuum, the daily morning ritual of de-linting his suits before leaving for work, and the feeling that the house is never truly clean because of dog hair dust bunnies that always appear even after the floor has just been swept. Now, when you propose your solution of more consistent grooming and a complementary de-shedding tool, you can create a different picture of a hair-free couch, clean suits, and shiny wood floors. By creating pictures, you’ve helped the customer compare their lives with the problem to what their lives could be with the solution you offer.
Ask more questions and listen carefully to their answers. This is especially true when you’re faced with objections or hesitation from the customer. Ask specific questions that get to the heart of the skepticism and truly listen to the answers. Some salespeople call this “getting to the no.” Instead of being afraid to hear the word “no,” get right to it so you can begin to address the customer’s concerns and overcome objections. Careful listening will help you focus your discussion to the customer’s specific needs.
Think of yourself as a guide. As a guide, it’s your job to lead the customer to the solution. Help him or her navigate the roadblocks such as price points, time commitments, or value. Don’t get your prospect lost by losing your focus and going off on tangents about irrelevant topics. Address each concern and demonstrate the effectiveness of your proposed solution. Putting yourself in the role of guide will give you a more personable approach to sales.

The art of selling is one that is developed over time. The more experience you gather, the more confident and capable you will become.

What else do you think should be added to our list? Please share your ideas below!

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DSEF & CBBB: New iPhone App May Help Us Say Goodbye to Our Wallets

DSEF & CBBB: New iPhone App May Help Us Say Goodbye to Our Wallets

The tech industry is buzzing about a new iPhone app that may one day be able to function as our virtual wallet. The app is called Passbook, and is currently being used as a central hub for all of consumers’ digital coupons, tickets, and loyalty cards.

Over the past few years, companies like Visa, Mastercard, PayPal, and Google have been working hard for widespread mainstream adoption of mobile payments, but the technology has not yet caught on. Many tech analysts like Shaw Wu, believe that Passbook will be Apple’s vehicle for mobile payment once it catches on and becomes mainstream.

According to Gartner research, the mobile payments industry will grow to over $600 billion by 2016, so it may not be long until the only thing we will need when making a purchase will be the swipe of our phone.

To read the full article, visit http://www.usatoday.com/tech/news/story/2012-09-11/apple-passbook-app/57749550/1.

DSEF and the Council of Better Business Bureaus (CBBB) foster honest and responsive relationships between businesses and consumers—instilling consumer confidence and advancing a trustworthy marketplace for all.

About the Better Business Bureaus
As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visit www.bbb.org/us for more information.

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Four Ideas to Innovate

Four Ideas to Innovate

Every once in awhile, it’s a good idea to incorporate fresh, new elements into your business. Finding ways to inject something new into your business is definitely within your reach. Tapping into your own creativity as well as reaching out to available resources are great ways to start. Consider the following four ideas to bring innovation to your business.

Review client feedback on a regular basis. Sometimes, the best way to generate new ideas is to acquire a different perspective. Pursuing customer feedback allows you to look at your business through their eyes. For example, you may have an online payment system that works well on your end, but customers find it difficult to use if they just want to browse products instead of ordering something specific. Reaching out to your clients for honest feedback and taking the time to review it will help you figure out where to begin implementing new ideas.
Incorporate competitors’ ideas. Who says you have to reinvent the wheel? Research your competitors and tweak their ideas to fit your own business. Of course, you want to be careful not to infringe on any copyrights or trademarks, but their logistical ideas and even marketing strategies can help you breathe some fresh air into your own business. Perhaps the competing stationary shop across town has begun offering their customers the opportunity to receive texts when their orders are ready or when certain products debut or go on sale. If you find that a good amount of their clients are taking advantage of that convenience, then it could be time for you to incorporate that as well. Staying on top of what your competitors are doing is a good idea anyway, especially to prevent customers from leaving you for them.
Continually brainstorm to improve upon existing ideas. Reflect upon your own ideas. Ask yourself what works really well and what could use improvement. Don’t be afraid of some trial and error when looking to improve certain areas of your business. If something isn’t working as well as you had hoped, scrap it and try a different approach. You might, for instance, experiment with different layouts of your retail area, revisit your training process for new employees, or overhaul your professional development events for your colleagues. When you make it a habit to constantly pursue improvement, your business will always benefit.
Look to other industries for new ideas. Don’t just limit yourself to what others in your field are doing; other industries or even bigger businesses can be wonderful resources for generating new ideas. If that clothing store nearby holds a monthly customer appreciation event that attracts a large amount of new prospects, begin to implement a similar idea for your restaurant, salon, or gift shop. Businesses across all industries have many common goals, so think outside the box by paying attention to what other industries do to achieve success.

Inspiration for new ideas can come from a variety of places. The key is knowing where to look and not limiting yourself to the usual and the comfortable. Take the initiative to acquire feedback, research competitors and other industries, and reflect on your own ideas.

How do you find ideas to innovate your business? Please share them with us in the comments section below!

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How To Manage Your Time on Social Media

How To Manage Your Time on Social Media

As a business owner, social media marketing is an important element of your business. It’s a way to generate conversations that may attract more people to your business, and it’s an easy way to let people know what’s going on with your business in a social setting. Yet there are many activities you need to do to run a successful business, and social media is only one of them. How do you put in the time that is required to maintain an effective social media presence, while still running your business? Here are some tips:

Start From the Results You Want: Instead of just jumping online, spend a few minutes thinking about what you want social media to do for your business. For example, if you are hoping to introduce new customers to your business, you’ll want to spend time planning posts that encourage existing customers to tell their friends about your business. As a result, you might decide to run a contest that rewards people for sharing. If you would like to encourage existing customers to purchase again, then you might focus on offering Facebook-only specials on your Facebook Page, and creating lots of conversation with people who already know what you have to offer. Knowing what you want can help you decide what to do online.
Plan Ahead: Nothing is a bigger time waster than sitting at your computer wondering what you’ll post that day. Create an editorial calendar for your online business presence, writing out your main posts at least a month in advance. By writing them all at once, you’ll get the creative juices flowing so that the posts come easier, and you will also be able to get a sense of the overall flow of your content. Are you too salesy? Not enough? Looking at an entire month’s worth of posts will not only help you be more efficient, but will also make your content better. (Also spend some time looking back at previous months’ posts. Did a particular type of post generate results? Then create more posts like it!)
Go Mobile: Don’t limit your time on social media to the minutes you can steal away to sit down at a computer. Use your mobile device to check in on your sites regularly, and jump in on conversations often. Instead of one block of time, you might spend a few minutes several times a day. Your customers will feel like you’re more responsive this way.
Avoid Spreading Yourself too Thin: Ask your customers where they spend their time online, and then set up one or two social media presences on the sites they use the most. One of these places is probably Facebook, but should you also be on Pinterest, Instagram or Twitter? By understanding how your customers want to connect with you, and where, you’ll use your time most efficiently instead of doing more than you need to.
Stay Focused: It can be very easy to get distracted on social media sites and waste time. Keep a list of the activities you want to accomplish that will help you reach your goals online, and when you’re using social media for your business, stick to the list. This will help you avoid distractions that take you away from your primary purpose.

By being strategic about your use of social media, you can use these highly effective tools in a way that helps you build your business and reach your customers.

How do you manage your time on social media? We would love to read your thoughts in the comments below!

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Developing Business Support Groups and Masterminds to Help You Succeed

Developing Business Support Groups and Masterminds to Help You Succeed

In your quest to meet and even surpass your professional goals, you will no doubt need and want some help along the way. A business support or mastermind group can serve as a valuable tool to help you generate innovative ideas and deal with the challenges you may face as a small business owner.

When forming such a group, it is important to find the right kind of people to maximize the effectiveness of the group as a whole. Look for like-minded people whose ambitions and goals are similar to yours.

Find people who:

Share your level of passion and goals. People in business support groups don’t have to all be in the same industry or come from the same field of experience. However, they should all have a strong passion for their business and an equally strong commitment to achieving their goals. This ensures that each person will contribute value to the group rather than holding it back by being the weak link. Create a list of questions to ask a potential group member that he or she can answer to give you a good idea of what drives this person to success. Ask about what the person hopes to get out of the group, what the person can contribute, and where the person sees him/herself in five years. If you can relate to most of the answers, then this person could be the right fit for your group.
Can get together in person. Conference calls and Skype sessions are very useful and efficient when in-person meetings are not possible or practical, but don’t overlook the benefits of meeting as a group in person. Non-verbal communication is just as powerful as words, and it’s imperative that the people in the group have a certain level of trust among each other. Meeting in person also allows you to more easily share materials in a tactile way. Holding something in your hand is always more effective than seeing it on a screen. If at all possible, form a group who can commit to regular meetings in person, or at the very least commit to in-person retreats annually or semi-annually.
Will motivate each other. Business support groups are not just about exchanging ideas and feedback. Be each other’s cheerleaders. If someone in the group is experiencing a difficult time such as an unforeseen financial setback, be encouraging, attentive, and empathetic. Point out to the person what his or her strengths are, especially because during times of personal failure, we seem to forget those. You can also be objective, and point out steps the group member can take to move forward, that he or she may not see because the failure has clouded his or her view. Motivate each other in good times and bad and develop a rapport that allows group members to count on each other as allies. A good morale will increase the effectiveness of what a support group can offer.
Complement your strengths and weaknesses. Find people who support your strengths and fill voids of your weaknesses. For instance, if you are an idea person, but have trouble mapping out a plan of action, look for someone who is detail-oriented and can help you execute your ideas. Or if you are a creative mind when it comes to advertising but don’t have a head for numbers, look for a person who can help you maximize the limits of your budget. A group whose members have a variety of strengths and weaknesses will be able to offer the most support and assistance to each person involved.

Although forming and participating in a business support group or mastermind can be time-consuming, it is an important investment of time. Such a group can help you meet your goals, grow your business, and achieve success.

What else should you look for in a business support group? Share your ideas below!

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How To Be Better in Business

How To Be Better in Business

The conscious choice to improve the way you do business is necessary to grow your business and move it forward. It is always a good idea to focus on one small area at a time so as not to spread yourself too thin. Consider the following suggestions for improving the way you do business.

Always look for new and better ways to do things. Sometimes we just get stuck in our old habits without thinking of better ways to do things that might be more efficient. For instance, even though you have been paying your bills online for years, you still find yourself with paper statements and an overflowing filing cabinet that needs to be cleaned out at the end of every calendar year. An easy solution would be to sign up for e-bills through your bank’s online bill paying system and/or paperless statements through your vendors themselves. Create an online filing system that works for you, and back everything up on an external hard drive or via cloud storage such as Norton or Carbonite. New and better ways of doing simple things are becoming available all the time, so take advantage of accessible resources.
Think of “no” as “not yet.” Perhaps one of the hardest things about owning a business is hearing the word, “no.” It may be from a potential customer, a recruit, or an existing client. Instead of taking “no” as the final word, think of it as, “I’m not ready for this yet,” or “I need more information about why I need this.” Adjusting your mindset when wearing your salesperson hat will prevent you from giving up too easily or shrugging off the follow-up questions you should be asking. Even if you only acquire one additional sale out of 5 or 10 by adopting this approach, it will be worth it to your confidence and to your bottom line.
Build lasting relationships to grow your business. Relationships with everyone you work with from colleagues to clients are the heartbeat of your business. Build new ones, nurture existing ones, and always demonstrate sincerity. Make an effort to learn something personal about your customers, especially something to which you can also relate like hobbies and family life. Find out from your staff what you can do to enrich their experience working for you or help them with something they’d like to improve. When others know you truly care, lasting relationships can be built.
Continue taking calculated risks. When considering taking a risk, make sure you are fully informed about the pros and cons and have a backup plan ready for the worst case scenario. Don’t fear risks so much that you never take them, as that can cause your business to remain static. Use your existing knowledge and skill set, research necessary information, and weigh the advantages and disadvantages of your decision.
Develop a reputation for excellence. It is better to do one thing extremely well than to do several things at a mediocre level. Focus on one aspect of your business, and strive to be the best at that one thing. For example, your bakery offers everything from freshly baked breads to custom made cakes. Your real strength, however, is that crumb cake that everyone raves about. Promote that particular product and consider creating new ways to use it, such as in bite-sized packages for gift baskets or kids’ parties. Your customers will always be able to count on your excellent crumb cake and because of your consistently high quality, they’ll branch out to your other offerings as well.

Don’t be overwhelmed by all the things you want to improve about your business. Just a few simple changes here and there can make a significant difference. What else should be added to our list? Please share your ideas below!

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Making Facebook Work For Your Business

Making Facebook Work For Your Business

Do you use Facebook for your business? With nearly a billion people using the social network internationally, it’s a great tool to connect with existing customers and prospects, while also finding new ones. But you can’t just advertise your business indiscriminately on the service. Keep these points in mind when using Facebook for your business:

Start with a Plan. Before you begin using Facebook for your business, be sure you know what you want to gain as a result. Are you trying to encourage repeat business? Find new prospects for your business opportunity? Get customer feedback? By starting with an end in mind, you’ll ensure that the actions you take on Facebook are focused and results-oriented.
Engage Regularly. Facebook is a SOCIAL network. You can’t be social if you don’t show up. So be sure to set aside time daily, even if it’s just 10-20 minutes, to engage with people on Facebook. Ask and answer questions, comment on photos and status updates, listen to what others have to say, share interesting content that the people you’re connected with may enjoy. The point is to be social, and not just post an update and move on to the next thing.
Set Up a Business Page. Facebook Terms of Service is very clear about where businesses are allowed to promote themselves, and it’s NOT within a personal Profile. (SEE: What is the Difference Between a Facebook Profile and a Facebook Page?) If you are planning to ask people to do anything on Facebook from which you will make money, you MUST do those posts within the context of a Facebook Page. (Don’t know how to set up a Facebook Page? SEE: How to Create a Business Facebook Page)
Run Contests Within Facebook Guidelines. Contests are a fabulous way to build momentum for your business, and create addtional awareness. But you must follow the rules. Rules??? Yes, Virginia, Facebook does have requirements when it comes to contests. You may NOT use any Facebook feature (liking, commenting, etc.) as an entry for a contest. Instead, you must use a 3rd party application to administer your contest. (SEE: How to Run a Great Contest on Facebook.)
Consider Facebook Advertising. Facebook advertising can be a great way to generate additional awareness of your business. Be sure you’re advertising in a giving spirit, however. Give away something free (such as an ebook or a coupon) to encourage people to click and learn more. (SEE: 8 Tips for Effective Facebook Advertising.)
Have Patience. Rome was not built in a day, and neither will your Facebook community. It takes time and nurturing to build an engaged community. Focus on providing great content, listening to and connecting with others, and making relevant offers that are interesting to your community. And ask your community to share your Page with their friends! If they find you valuable, they’re more likely to do so.

How do you use Facebook to build your business? What additional tips would you give? We would love to read your thoughts in the comments below.