Executive Spotlight: David and Bianca Lisonbee, 4Life Research

From the DSEF: We’re excited to continue our blog series featuring top executives in DSEF-supporter direct selling companies today! Every few weeks we’ll introduce you to another top executive, and they’ll share their thoughts on Direct Sales, Ethics, Social Good, and why they support the DSEF.

Today we’re thrilled to continue this series with David Lisonbee, 4Life Research Founder & CEO, and Bianca Lisonbee, Co-Founder & Chairwoman of Foundation 4Life. 4Life Research has been a big supporter of the DSEF for many years, and we’re thrilled to have the Lisonbees share their thoughts with you today. Enjoy!

Executive Spotlight: David and Bianca Lisonbee, 4Life Research

David and Bianca Lisonbee

What is the name of your company, and how did you become involved with this company?

We launched 4Life Research in 1998. Looking back, it’s more apparent to us now than ever that “Research” in our company name was no mistake. With a background in direct selling and health and wellness, we knew that in order to succeed, 4Life distributors would rely on our corporate commitment to scientific integrity. At the end of the day, product efficacy and differentiation play important roles in distributor success.

With this in mind, we have a Health Science Advisory Board comprised of doctors, researchers, academicians and scientists who inform our Research and Development Department led by 4Life Chief Scientific Officer Calvin McCausland, Ph.D.

Since 1998, 4Life has been granted nine worldwide patents (six from the USPTO) and more than 500 product registrations.

With a mature sales force, charismatic product line, global charitable organization (Foundation 4Life) and an opportunity that has produced significant growth every year since our inception, we feel we’re uniquely positioned as a global leader in the marketplace.

What do you love about your company?

Our distributors. Our employees. Our partnerships. The people. In fact, our corporate slogan is Together, Building People. Science is an integral part of our opportunity but it isn’t science for science’s sake. We commit ourselves to one-of-a-kind products in order to engage entrepreneurs with an opportunity to succeed. And in this industry, none of us go it alone. It’s a great honor to share and build successful lifestyles with people, and we’re blessed by the opportunity to build these lifelong partnerships with people here in our home state of Utah and in countries on the other side of the world. No matter where we go, we encounter people who dedicate themselves to our mission of improving lives in the areas of science, success, and service.

What makes your salesforce amazing?

Our network of global distributors spans 5 continents with corporate offices in 22 countries. As such, we enjoy a salesforce of great diversity. But wherever we go and whomever we build business with around the world, there seem to be numerous core values that we all share. Faith, for example. Our 4Life family encompasses great diversity. We break bread with people of all religious backgrounds. But no matter the religious backgrounds from which we each arrive, the distributors of 4Life tend to believe, not only in the importance of belief but also in the importance of respecting the beliefs of others. Then there’s the singularity of vision that we see in the actions of our leaders. 4Life distributors are committed to improving their own lives, as well the lives of others and because of this, they tend to be active and contributing members of their communities.

Ethics is an integral part of DSA membership. How do you ensure your company maintains the highest level of ethics?

We train and promote the importance of ethical leadership. This year, 4Life was recognized with the Code of Ethics in Action distinction at the DSA Annual Meeting in Grapevine, TX. The Direct Selling Association created this symbol of consumer protection to select companies who go above and beyond the standard of commitment to communicating the importance of our industry’s Code of Ethics. We’re honored by this acknowledgement because it recognizes our commitment to the highest level of ethics in all areas of business.

Social good is another essential element of direct sales. What kind of social good campaigns does your company participate in or run?

We launched Foundation 4Life® in 2006 to build people, families, and communities wherever 4Life® conducts business, with a particular focus on the children of the world.

Today, we conduct work in more than 20 countries. Our projects are driven by the field so we always have people on the ground in communities where we work. This is important because we’re more interested in developing philanthropic partnerships than we are in one-off donations.

One example of our Foundation’s strategic initiative: We’re in the process of identifying specific communities around the world with 200-300 children each to develop a 5-6 year relationship. During that time, we’ll implement a sustainability program in conjunction with Feed The Children to focus on four primary areas: food and nutrition, health and education, water and sanitation, and skills for income development.

Your company is a Direct Selling Education Foundation supporter. Why do you think DSEF is important?

Support of the Direct Selling Education Foundation isn’t merely important – it’s essential. The primary function of the Direct Selling Association is to lobby and defend our industry’s market position.

The DSEF focuses on building public trust and understanding through partnerships, education drives, media initiatives and that kind of high level brand campaigning so important to the general perception of what our businesses are all about.

The DSEF works for each of us to preserve and improve a market climate of trust, which helps direct sellers prosper and thrive. Perhaps we should end by pointing out that DSA Membership does not include support of the DSEF’s work. 4Life’s support of the DSEF is an important responsibility.

Thank you, David and Bianca Lisonbee, for sharing your inspiring story with us. We are grateful for the support of companies like 4Life Research, that help us to spread the message of ethics, entrepreneurship and integrity around the world. We appreciate you!

From the DSEF: Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

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How to Make Real Self-Improvement

How to Make Real Self-Improvement

Many direct sellers and small business owners are committed to growing their businesses and taking steps to achieve their financial goals. This often involves some degree of self-reflection; after all, every decision about the business falls solely on you. By making some improvements on yourself, you will be able to reap the benefits in your business.

Make a list of what you want to improve. The act of writing your goals on down on paper (or typing them, most likely) is the first step in committing to change. Put them in writing to help you identify what exactly you’d like to improve, and then prioritize them accordingly. Chances are you have some things you’d like to change right away, and others that may require some more time to work on. You are in charge of your list, so adjust it when necessary, but take the time to create it so you can get right to work.
Decide why you want to improve. Within your list of things to improve, write down why you listed it. Doing so will help you decide its level of importance and how it will enhance your life. For example, one of your items is to stop procrastinating. You may decide that by tackling tasks and projects right away and well in advance of deadlines, you will be relieving unnecessary stress and anxiety as well as performing better overall because of the increased time allotted to complete these tasks. Since these are some very important benefits of self-improvement, you may want to make this a top priority.
Implement deadlines. So you’ve made your list, prioritized the items, and identified the reasoning behind them. Now you need to create deadlines by which to complete them. Without deadlines, your list simply becomes another piece of paper or electronic file that gets pushed aside and forgotten about. Giving yourself a deadline helps you envision your endgame and draw up your plan of action. Don’t be too rigid, however, as you don’t want to set yourself up for failure. Give yourself enough time to realistically achieve your goal, but not so much time that you forget where you are headed.
Utilize your strengths to improve your weaknesses. Everyone has a certain skill set; you know what you can do well and are confident in your abilities. Use this to your advantage on your path to self-improvement. For instance, one thing on your list to improve is your tendency to procrastinate. If you are a detail-oriented person, that strength could help you stop procrastinating. Decide that when a task or project presents itself, that you will map out an action plan complete with all the details needed to perform the job well. Because you have now dealt with all the details, beginning work on the project right away will become much easier to do. Knowing your strengths is just as important as identifying your weaknesses when making self-improvements.

People don’t generally like to be told what to do or how to do it. Your commitment to self-improvement must come from within. Find your inner motivation, do some real self-reflection, and take the steps above to improve yourself and your business. What ideas do you have about making self-improvement? Please share them with us in the comments section below!

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Checklist to Improve Your Business Relationships

Checklist to Improve Your Business Relationships

Imagine this: you walk into a restaurant to have dinner and are greeted pleasantly by the host. After promptly being seated, your server introduces him/herself and proceeds to provide you with attentive service. In the middle of your meal, the manager or owner comes by to introduce him/herself and make sure you’ve gotten everything you’ve needed. You leave the restaurant with a full stomach and ready to recommend the establishment to friends and family immediately. This restaurant is no doubt successful because of the importance it places on business relationships, and the owners’ commitment to building those relationships shows in a positive way. Read on for some ways to improve your own business relationships.

Offer more than they expect. Going above and beyond your customers’ expectations will always make a good impression. For example, a customer is unhappy with her recent photo framing order because the matte was not mounted on straight. Not only did the owner re-do the job for free, but she put it first on her priority list and also offered the customer free shipping on her next order if she continued to patron the business. For many successful business owners, a satisfied customer is not enough; doing something to make a customer say, “Wow!” is something to strive for.
Anticipate their needs. The more attentive you are to your customers, the better able you will be to anticipate their needs and attend to them, possibly even before they do! If you have a customer who always purchases the same product every month, consider offering her an automatic refill service where she can set up automatic payments and receive her item regularly without having to actually place the order each time. Another idea would be to show her different uses for the product that she may be unaware of or to introduce her to products that would complement the one she likes. Getting to know your customers will give you the insight to anticipate their wants and needs.
Be yourself. Most people can easily detect when someone is being insincere. You always want to smile and be polite, but don’t be afraid to show customers your personality. If people are drawn to your sense of humor, incorporate that into your conversations. Don’t worry about what you think customers want to hear or who they want you to be; just be yourself and let your business relationships be built on your genuine desire to provide excellent customer service.
Be honest. If you are not honest, you are not reliable. Customers want to do business with those who are dependable and ethical. If you mess up, admit to your mistake and do everything possible to make it right. If you can’t deliver on something, don’t promise it. If you practice dishonesty or deceit, the fallout can cause irreparable damage to your business and your reputation. Always hold yourself to a high standard; business relationships require trust between both parties.

Improving your business relationships is not much different from improving your personal ones. Think of others before yourself, be honest, be sincere, and listen to the other person. What else do you think should be added to this list? Please share your ideas below!

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When is the Right Time to Sell?

When is the Right Time to Sell?

The art of making a sale varies widely from person to person. Everyone has his or her own style of salesmanship, so it can be difficult to figure out how to approach the process, especially if you are new to selling. However, there a few basics to follow that apply to making a sale no matter what your own style of selling is. Read on to find out when the best time is to sell.

The right time is when…

A problem can be solved with your product. Part of your job is to educate consumers about why they may have a need for what you are offering. For instance, a business person that sells luxury bedding shares her expertise about the positive effects that proper bedding can have on one’s quality of sleep. This leads the customer to reflect upon how his lack of sleep has negatively impacted certain aspects of his life. He now sees that he has a need for the product because it will solve a problem and improve his mood and productivity. When your product is the solution to a problem, the time to sell it is now.
The problem can be solved immediately. The customer should be able to get instant gratification or something close to it when purchasing your product to solve a problem. Back to the luxury bedding example, the consultant gives the customer a list of ways he will notice improvements after just one night, 7 nights, and a month of sleeping on their line of bedding. Because these are tangible benefits that the customer will get right away, the product becomes much more attractive. It solves a problem and does it quickly, and when the customer agrees with that, then the time to sell is now.
You’re better than the competitors. You should always know where you stand against your competitors. It is not uncommon for a customer to make comparisons between your product and a competitor’s, and you may even be asked how yours differs from another. The luxury bedding business person would take this opportunity to point out her product’s higher thread count, its all-natural materials, and the company’s very competitive guarantee. When you can show the customer that he or she is making the right decision to buy from you instead of someone else, then the time to sell is now.
You can get it to them fast. After all this talk of luxury bedding and a discussion about how restful your nights will be, any customer would want to give the product a try right away. A customer never wants to hear that a product is backordered or will take longer than a few days to arrive. Even better than promising a fast shipment is having the inventory on hand for occasions such as these. Granted, it isn’t always possible or financially sound to keep a lot of inventory available, but there are advantages to doing so. Imagine being able to hand the bedding set to the customer that night and saying, “If you don’t sleep more comfortable tonight, I want you to send me a text and I will personally come to your house to refund your money.” When the customer can get a quick turnaround, the time to sell is now.

The above suggestions can apply to any product being sold by any type of personality. One of the keys to a successful career in sales is knowing when the sale is possible and likely to happen. How do you know when the right time is to sell? Please share your ideas below!

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Why Businesses Fail

Why Businesses Fail

When you start a new business, you’re naturally optimistic. You’ve got a great concept and have high expectations. But in order to succeed for the long term, you need more than that. 80 percent of new businesses fail within the first 5 years (source: NBIA). Why is this? Here are some of the reasons that businesses fail:

Lack of patience – Like with any endeavor, you have to put work into it, but for many new entrepreneurs they want instant results and that seldom happens. It’s more like gardening. It will take a longer than you think. There will be some trial and error, a little luck and a lot of effort before seeing growth. For most new entrepreneurs they often simply quit too early before seeing results. But if you’re willing to wait for it, your garden will bloom.

Wrong focus – People don’t really care about your business; they care about how your products/services will enhance and enrich their lives. Focusing on making your customers happy, giving them great value and acting on their feedback will keep your business on target.

Not developing relationships – Investing for quick returns, rather than building genuine relationships with customers, will set you up to fail. Relationships are based on honesty, caring, communication and doing the right thing for your people.

Not seeking excellence – If you don’t care enough to strive for excellence, your customers will go away. You must consistently want to do your best for your customers.

Personal weakness – We all have our weaknesses, but in business those weaknesses will keep us from success. You must be honest with yourself, surround yourself with a strong support group and/or partner with people who will help you overcome your weaknesses.

Most small businesses fail because entrepreneurs are not prepared, focus on the wrong thing and/or have personal shortcomings that will doom their business from the start. To avoid these pitfalls, keep a constant focus on delighting your customer, invest for the long term in your business, and always be willing to grow. This will help you ensure that your business will last for the long term.

Free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

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Reaching the Baby Boomer Market

When you pick up your smartphone, how long does it take you to unlock it and bring up your social media feed? Can you do it without looking at it? For most people, the answer is yes. Chances are, you either grew up with modern technology or have been using it for long enough that it is second nature to you. However, if your target market includes the baby boomers (people born in the years following the end of World War II), things like technology aren’t as easily mastered. Consider the following suggestions to make your customer relationships with baby boomers more effective.

Make sure your message is simple and clear. There could be a number of reasons why a senior citizen needs your message to be this way. As we age, it is more and more difficult to tune out background noise when having a conversation. Also, the brain may take longer to process information than it did in our youth. For reasons such as these, be sure to stick to the main point of your message and convey it clearly. Speak at a normal pace with good diction, compose written documents like emails with proper spelling and grammar (you should be doing this anyway!), and avoid using business jargon when choosing your words. Remember seniors are not less intelligent than others; they just may have different needs from you as their salesperson.
Be organized. This applies to all aspects of your customer interactions including emails, phone calls, and your general sales process. For example, when talking on the phone with a customer, make sure you have organized your agenda for the call ahead of time. There is nothing more chaotic and confusing than being on the other end of a conversation with someone who jumps from one topic to another with no rhyme or reason. It might help to either use a script to refer to or rehearse you end of the call before you pick up that phone. Other organization must-do’s include streamlining your sales process, making returns/exchanges easy, and simplifying paperwork by highlighting or flagging the sections that a customer needs to complete.
Be more personable. Much of our interaction with others comes in some electronic form: a text message, Facebook post, tweet, or email. As convenient as these methods of communicating are, they come with a disadvantage. We don’t have as many chances to talk with each other the old-fashioned way. It is a good idea to brush up on your people skills, especially when working with older clients who likely feel most comfortable dealing with someone in person. Make sure you have good eye contact, use appropriate body language (don’t cross your arms since it’s a non-verbal way of closing someone off), smile, and show that you are listening by responding to the other person when necessary. Making others comfortable and being able to provide pleasant customer experiences are extremely valuable skills to any potential customer, especially one who is a senior citizen.

As a direct seller you need to understand and connect with your target market. The “greatest generation” has much to offer in knowledge and wisdom; make sure you return the favor by giving its members an overall customer experience that is second to none.

So, how do you reach the Boomer market? Share your answers with us in the comments below. What other suggestions or comments would you like to share?

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Creating Great Ideas For Your Business

Have you ever felt unable to come up with a new idea? It can be frustrating when you feel that everything has already been done before. Creating great ideas doesn’t have to feel this way, and it can be done by tapping to your own experiences and previous ideas. Read on for some ways to get started.

Break down your niche market even further and fill in those needs. Niche marketing is an effective way to stand out from your competitors. With some research and preparation, you can find a smaller segment of your market to focus on and provide solutions to those customers’ needs. For example, one direct seller of travel packages decided to create a niche out of her love of homeschooling by tapping into her family’s experiences combining travel and learning. This is a great niche since there are many families throughout the country who home-school their children, but at the same time, it is a very specific market and need that is being fulfilled. Start with what you know, do some research online and in person (customer surveys, interviews), and segment your target market.
Improve upon old ideas. Perhaps there is something you have tried in the past that didn’t work as well as you had hoped. Instead of scrapping the idea altogether, go back and evaluate exactly how or why it went wrong. Maybe you tested out a new activity at your home party designed to spark interest in your opportunity, but it fell flat. Consider your audience, your presentation, the level of difficulty, the fun factor, etc. How could you make it better? By improving upon old ideas, you may be able to come up with something completely new and much more effective.
Combine ideas. Sometimes our ideas don’t work well on their own, but combined with each other, can help some aspect of the business tremendously. Many direct sales companies ship all the products ordered at a home show directly to the hostess. From a guest’s perspective, it all becomes a waiting game about when the hostess gets around to contacting you that your order is in, or when she is available for the guest to pick it up or drop it off to her. In a lot of instances, the process of getting the product to the guest can be complicated and time-consuming. One consultant had an idea for the hostess to send a text message to her guests when the order arrives in the hopes that it would speed up the process. However, this idea relied too heavily on the hostess actually sending the text. Instead, the consultant combined this idea with another idea for a contest; she contacts the hostess around the time of the expected shipment to make sure it arrived, and then the consultant sends out a text to the guests that the first one to get her order receives 10% off the next purchase. Get creative by recycling and combining past ideas.
Collaborate with others. There is a multitude of ways to collaborate with others for a mutually beneficial outcome. Consider direct sellers from other companies as well as local businesses related to yours for a starting point. For example, a local weight loss center opened their doors to an independent makeup consultant to set up her table in their lobby once a week. Every time someone came in for a weigh-in appointment, the consultant had an opportunity to demonstrate some products and offer a “total makeover” to celebrate the customer’s weight loss. This helped the consultant reach a new and more populated customer base, and it helped the weight-loss center stand out from its competitor down the street by offering an extra service. Use your networking skills to join forces with others and brainstorm ideas that will benefit both parties involved.

How have you generated some great ideas? Please share with us in the comments section below!

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Executive Spotlight: Angela Loehr Chrysler, Team National

Today we’re thrilled to continue this series with Angela Loehr Chrysler, the President and CEO of Team National, a company that provides membership savings with a wide variety of products and services in over 20 different industries. Team National has been a big supporter of the DSEF for many years, and Angela Loehr Chrysler is a member of the DSEF board. We’re thrilled to have her share her thoughts with you today. Enjoy!

Executive Spotlight: Angela Loehr Chrysler, Team National

Angela Loehr Chrysler

What is the name of your company, and how did you become involved with this company?

My company is Team National. My dad is the founder of the company. I started in 2000, helping him with some research.

What did you do before you got involved with your company?

I was in Medical Sales and was briefly involved with a direct selling company…right industry, bad company. They are no longer in business due to improper activities. It was a great learning experience.

What do you love about your company?

I love the people and the opportunity for us to help them change their lives, along with the lives of others around them.

What makes your salesforce amazing?

Great attitudes, fun people, entrepreneur spirit and the desire to help others grow and live their dreams.

Ethics is an integral part of DSA membership. How do you ensure your company maintains the highest level of ethics?

Ethics and integrity are important to us, therefore it begins with us. We believe we need to lead by example. We need to communicate and model ethical behavior. One of our leaders often says, “Our actions must speak so loud people don’t need to hear what we are saying.”

Social good is another essential element of direct sales. What kind of social good campaigns does your company participate in or run?

We feel we need to share the blessings we have been given. We support local and national charities. We donate product and marketing tools to regional events to raise money for our Charities of Choice. We encourage giving back amongst our staff. We also get involved in local events such as the Boys & Girls Clubs of Broward County, where we collected toys for kids. We walk with our staff in the Broward Humane Society walk for animals. We attend and sponsor a variety of charity events throughout the year.

Your company has been a Direct Selling Education Foundation supporter. Why do you think the DSEF is important?

DSEF helps us share the positive information about our industry. There are so many good things DSA companies are part of that we are thrilled to help DSEF tell the good stories and educate others about DSA as a whole. We are passionate about DSA and the opportunities with so many great companies and products. Therefore DSEF is a natural choice to help educate and communicate information about our industry that allows us the opportunity to help so many.

Thank you, Angela, for sharing your thoughts with us. We are grateful for the support of companies like Team National, that help us to spread the message of ethics, entrepreneurship and integrity around the world. We appreciate you!

Free resource for you

Download our free e-book “Business Owner’s Road Map to Success.” It has over 50 pages of techniques for everything a small business owner needs to master, from business planning and ethical selling to a success mindset. It’s all there and it’s free for you. To get it, just “Like” our Facebook Page here: http://on.fb.me/KsIN6P Pass it on!

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Getting Your Message Heard

One of the advantages of modern technology is that it is easy to get your information out the masses very quickly. The downside to this is that there is an overabundance of data everywhere we turn, so our message can get lost in the crowd. Here are some tips on making sure your message is heard, received, and acted upon.

Focus on the customer, not on your product. People respond well to others taking a sincere interest in them. Keep this in mind when designing your marketing material, updating your social media presence, and interacting with others face-to-face. For example, instead of posting a Facebook status centered on your product or service, write one that requires comments from others about something in their lives. “Nothing better than a morning jog after I’ve had my XYZ Protein Shake. What a boost of energy! What do you drink in the morning before a workout?” This status mentions your product, why you love it, and asks others to respond to a question. It also allows them an opportunity to ask about your product, especially if they share your interests. When people are talking about themselves, they don’t feel as if they’re being “sold to” and are much more open to listening to your message.
Not interested? Say thanks and move on. If you have presented your product to a customer or your opportunity to a prospect in an effective way and he or she is still showing no interest in your message, accept their response and move on to your next task. It does not pay (literally!) to waste time, energy, or materials on someone who is not interested. Not every product or opportunity is for everyone. For example, when talking to a guest at a home show about your business, you ask to make an appointment with them to discuss your opportunity. The guest replies that she already works full-time at a job she loves and is stretched pretty thin between work and family. Instead of pressing on to get that appointment, accept that she is likely not the right person to pursue, thank her for coming to the home show, and continue with business at hand. Getting your message heard has as much to do with listening to others as it does talking to them.
Make it about customers’ needs. Part of selling involves educating customers about why they would need your product. At a recent gathering of other health-conscious individuals, a direct seller of nutritional supplements found himself in the company of someone who follows a vegan diet (consumes no animal products). This person was unknowingly depriving his body of probiotics (good bacteria) needed to break down bad bacteria since he cut out all dairy (yogurt, cottage cheese, etc.). The direct seller was able to teach the client about the importance of probiotics and what his company’s probiotic supplement line could do for his health. This approach is requires a good deal of preparedness and listening skills, but can be very effective in getting your message across to others.

People are inundated with all kinds of messages throughout their day. Make sure yours is heard by focusing on the customers and their needs. How do you get your message heard? Please share your ideas below!

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Questions to Improve Your Business

Running any kind of business requires a lot of self-awareness and self-reflection. Self-awareness helps us use our strengths to their fullest potential and minimize our weaknesses, while self-reflection allows us to improve upon past mistakes. In order to tap into these two qualities and improve your business, ask yourself the following questions to focus your energy in all the right places.

What do I do best? Perhaps you have a unique way of making people feel comfortable, getting them to talk about themselves, and leaving a positive memorable impression on them. Harness your strengths into selling power for your business. Make it a point to chat up as many guests at a home party as possible, and conduct your networking opportunities face-to-face when you can. Whatever you happen to be good at, find a way of incorporating it into your business because you’re not just selling a product; you’re selling yourself.
What is my product’s best solution? The product or service you sell must be the solution to a customer’s problem. Most likely, it has several uses. Decide which is most valuable and desirable for consumers and emphasize it in your demonstration and marketing efforts. For example, your company’s line of educational books for children comes with a trade-in program for customers who make at least one purchase every six months. This solves the all too common problem of children’s rooms being overfilled with books they’ve outgrown. Such a unique and valuable solution to a problem plaguing most parents should definitely be one of the first things a customer learns about your product, as it sets it apart from competitors.
Where are most of my sales coming from? This applies to both your demographic and your method of sale. What is the profile of the customer who is buying the most? (Businesswomen between 25-45 years old, mothers of young children) How are those sales being made? (online, at a home show, through referrals) Analyzing your sales will help you maximize your marketing efforts so you get the greatest return on your investment. It will also reveal any dead-ends you may have been unknowingly pursuing.

You’ve asked the questions; now what do you do with the answers?

Make the best use of this information by creating an action plan. Set a goal (be specific with numbers and deadlines), create benchmarks, plan rewards for yourself, and map out your path to completing the goal. If your goal is to implement a target marketing campaign, use the information you have about your strengths to come up with a way to execute the plan. Identify the solutions your product provides in order to hook your target market, and plan sales methods that will reach them. Now your business approach is based on proven information about just a few elements which are essential to improving your business.

Being aware of yourself and being willing to reflect on past actions are two qualities that can make you a strong business owner. Remember to always be honest with yourself about the answers to these questions, and commit yourself to putting your action plan into effect. What questions do you think should be added to the list? Please share your ideas below!