All posts tagged home business

Achieve What You Want

Achieve What You Want

“Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as your mind lets you. What you believe, remember, you can achieve.” This quote by the founder of Mary Kay Inc. and one of the most successful female entrepreneurs of all time, Mary Kay Ash, speaks volumes about the importance of mindset in business.

Everyone has weaknesses, but if you believe in your ability to overcome them, you will be able to achieve what you want and realize the potential of your business. Here are some suggestions for helping you succeed.

  • Visualize accomplishment. The power of the mind is often underestimated. While you’re lying in bed at night waiting to fall asleep, picture yourself carrying out a task and achieving the desired result. If it’s an important sales call or networking, have both sides of the ideal conversation in your mind. Regardless of the job at hand, visualizing yourself doing it successfully prepares your mind for success and builds the confidence you need to achieve it.  Doing this repeatedly maximizes its effect, so continue doing it when you are in the waiting room at the doctor’s office, en route to work, or any other situation where you have a little downtime. 
  • Practice! Actors don’t perform a play on stage for an audience on the first day they receive their roles and their scripts. They rehearse for weeks or months and work out any kinks in the production that prevent it from running as smoothly as possible. The same principle should apply to your business. Go beyond visualizing and rehearse that important sales call or networking. The more prepared you are, the more polished you will be, and the more competent you will appear to the other party. No one wants to do business with a person who doesn’t seem sure of themselves. Put in the time to practice your “role” to give yourself the best chance of success.
  • Implement a plan to overcome interruptions and offer ready solutions. Now that you have visualized success and have rehearsed your part, develop a plan of action for when things don’t go as planned because they rarely do. How will you respond to a customer’s doubt in your product? What will you say if someone has heard something negative about your company? If you have a plan in place to field objections and rejection, you will be less likely to have to think on your feet and risk saying something detrimental or giving the wrong impression. It’s impossible to be prepared for every possible scenario, but use your own expertise and outside resources to anticipate common objections and negative responses.
  • Assess results and make adjustments. Once you have completed the task, reflect upon how it went. Did you achieve the results you were hoping for? If the answer is yes, then pinpoint what you did right and how that helped you achieve. If the answer is no, identify where it went wrong and develop a solution to the problem. Use your results, both positive and negative, to make adjustments where necessary and continually increase your chance of success in achieving what you want.

By putting yourself in the right mindset and using your own expertise as well as outside resources, you are giving yourself the best possible chance of success. What else do you think should be added to this list? Please add your ideas to the comments section below!

Why Are Customers Attracted to You?

Why Are Customers Attracted to You?

It’s no secret that consumers have many choices when it comes to where they purchase a product or service.  In most cases, the same product can be found at a local retail store, a big box chain, and at several online marketplaces.  With all this competition, it’s important for small business owners to recognize and appeal to customers’ attraction to your particular business.  Giving them a reason to choose you is not as difficult as you may think. Read on to find out why you possess an edge over your competitors.

  • They trust you.  You consistently provide an exceptional customer service experience.  You’re attentive, pleasant, knowledgeable of your products’ features and benefits, and you’re always willing to go the extra mile.  Not only that, but because customers are always dealing with you, a relationship can grow.  Wouldn’t you rather shop with someone who knows you by name, asks about your family, is familiar with your product needs, and can even anticipate them?  Most people are even willing to pay a bit more to have a shopping experience like this; if they know they aren’t being “sold to,” they will want to return as loyal customers because they trust that you have their best interests in mind.
  • They have a need for your product/service.  This is where it becomes imperative that you know how to demonstrate to your customers why they need your product.  Perhaps it offers little known but substantial health benefits, provides a solution to an everyday problem, or just makes life a little bit easier.  Knowing how to educate potential customers is a major asset to your business because you will be able to attract new people all the time.  Become an expert in what you’re selling and share your enthusiasm about the product with others.
  • It’s a great value.  Value isn’t always about the price.  Value is about the overall package.  As stated above, customers are usually willing to pay a little more for certain things, and a product’s value will determine how much more that is.  For example, your window treatments, although competitively priced, may not be the cheapest available.  What you can offer, however, is a guarantee that the work isn’t completed until the customer is satisfied with the result.  You also offer free lifetime consultations on any room in the house after the purchase of just one other window treatment.  A service like that can tip the scales in your favor when a customer is deciding who to shop with.  Find ways to increase the value of your products and services, and your customers will be more attracted to your business than some of your lower-priced competitors.
  • You help them through the buying process.  Making the choice to buy something can be stressful for many people.  All the choices of where to go and what to buy can be overwhelming to say the least.  Do everything possible to help your customers make their way through the process from start to finish.  Yes, there is a chance that they decide not to buy from you in the end; however, your personalized service will make a positive impression that likely bring that customer back to you in the future and even recommend you to others.  Remember to listen, be patient, and offer your expert advice through every step of the process.

Why do you think customers are attracted to you?  Please add your ideas to our list in the comments section below!

 

Using Instagram for Your Small Business

Using Instagram for Your Small Business

Instagram is a photo-sharing tool that has recently exploded onto the social media scene.  A free app that can be found on both the Apple and Android mobile platforms, it provides users with a novel way to connect with a whole new group of people.

According to Instagram’s website, “It’s a fastbeautiful and fun way to share your photos with friends and family.  Snap a picture, choose a filter to transform its look and feel, then post to Instagram.  Share to Facebook, Twitter, and Tumblr too – it’s as easy as pie. It’s photo sharing, reinvented.”

If you regularly take pictures on your phone and share them with others, you should consider using Instagram as a networking and marketing tool.

How you can benefit from Instagram:

  • Capture moments from your business events.  Photos of conferences, openings and special celebrations can be filtered to capture the tone or mood of an image.  These can then easily be sent right to a tab or album on your business Facebook page.  Clients and contacts who visit the page will be able to get a feel for what kind of energy existed at these events and may be motivated to learn more about your business. And once you share photos from Instagram to Facebook, it’s easier to access and use these photos in other places, like Pinterest and your website, as well.
  • Make your business feel more real by taking and sharing photos from around the office, your production process, etc.  Before someone signs on to work with you, they can get a glimpse of what it might be like to actually work in your business.  What does a typical day look and feel like?  These images can share many valuable details about the day to day of your business environment.
  • Share photos as subtle business messages.  Your business can take pictures of happy customers for instant testimonials, parties, fundraisers, and training events to share with customers, contacts and team members. Share photos of people having fun with your products, too. By using appropriate tags, users will be able to find them easily.  Remember that Instagram is a social network, so you should share these images as well as images that are personally important to you.
  • Connect with a new group of people. Use Instagram to browse other photos that appeal to your personal and professional interests.  By following users who share such images, you can connect with a wider range of people who may become part of your broader business network. Remember to give as much as you get by taking the time to like and comment on images that appeal to you.
  • Engage with customers regularly by inviting them to share photos of themselves using your products on your Facebook wall.  Encourage users to comment on photos and even hold a contest where people vote on their favorite every month.  Instagram can be a tool that helps you keep an ongoing conversation about your products and business.

Maintaining a social media presence can be overwhelming if you try to participate in too many.  Don’t rush to use Instagram if you don’t feel you have the time to invest in it right now.  It’s a great tool for those who already enjoy taking and sharing pictures.  Now you can use that passion to benefit your business.

Are you already using Instagram in your business?  How have you benefitted from it?  Please share your ideas in the comments section below!

Four Ways to Improve Your Chance of Success

Four Ways to Improve Your Chance of Success

When you start a business, you no doubt take measures well in advance to maximize your chance of success.  You write up a business plan, choose a location, and procure financing.  Even with lots of research and preparation, it can be difficult to predict how well your business will perform.

Here are some tips on improving your chance of success.

  1. Master your networking skills.  Put simply, networking consists of building mutually beneficial working relationships.  Effective networking will work wonders for your business in a variety of ways.  You will be able to reach a wider customer base, exchange ideas with fellow small business owners, get advice from successful entrepreneurs, and even create professional partnerships.  Start by contacting your local chamber of commerce, attending industry conventions, establishing your internet presence, and by getting involved in the community (volunteering, hosting events).  You should consider networking to be a mandatory responsibility to the growth of your business.
  2. Tune out negativity.  Sometimes it is difficult to avoid hearing negative talk from others.  Perhaps those around you doubt your abilities, maybe they’re trying to prepare you for failure, or it could be that they simply don’t understand your desire to be your own boss.  The good news is that none of this matters.  As long as you believe in yourself, you can succeed.  Learn to tune out the negativity that others put out by creating positive self-talk, developing a mantra, and reminding yourself of your own strengths and accomplishments.  Seek out others who share your goals and views and who will add to your self-confidence, not diminish it. 
  3. Keep taking risks.  You’ve already taken the biggest risk of all by starting your business.  You will be faced with a great number of decisions that carry some level of risk throughout your career as a business owner.  Don’t be afraid to take risks just because there is a chance of failure or a setback.  For example, a veteran small business owner decides he wants to broaden his exposure and market himself as an expert in his field.  To begin, he has booked some local speaking engagements at vocational schools and community colleges.  It’s risky for him to take time away from his business to try public speaking, something completely new.  However, the potential for him to market himself as a brand can have positive impact on the business.  The risk is definitely worth it.  As long as you make educated decisions about your business and have backup plans in place in case of unforeseen events, risk-taking can lead to great success.
  4. Hire wisely.  No one is good at everything.  You may be brilliant at interacting with others and face-to-face selling, but horrible with organization and accounting-type tasks.  This is where it becomes extremely important to hire people who can make up for those weaknesses.  If you don’t have a head for numbers, look to bring on board someone who is.  You wouldn’t attempt to build a tree house if you didn’t know a hammer from a hatchet, so don’t do it with your business.  Identify your weaknesses, and hire people who are good at those things so your business prospers.

Owning a business does require some trial and error, but if you are prepared with the important things and follow the above suggestions, your chances of success are greatly improved.

What else do you think should be added to this list?  Please leave your ideas in the comments section below!

How to Wow Your Customers

How to Wow Your Customers

You’ve most likely had memorable customer service experiences, both good and bad.  How did your impressions of those businesses influence your decision to return?

A customer’s experience has virtually everything to do with whether or not he or she returns to your business. By providing exceptional customer service complete with the “wow” factor, you can be confident that you are creating a loyal clientele who will help you grow your business.

Here are some suggestions for how to wow your customers by going the extra mile.

  • Provide rush orders.  This service can be especially helpful when a customer is seeking a last-minute gift or needs something in time for a business trip or vacation.  If you are able, it’s a good idea to offer this service free of charge or for a discounted rate.  Doing so demonstrates that your customer’s need comes first, and that person will certainly not hesitate to patronize your business again and recommend you to others.
  • Make special deliveries.  You can do this to save a customer the shipping cost or even just to provide an extra convenience.  Not many businesses make “house calls” anymore, so offering this service will definitely impress your customers.  You could even promote this service when people are especially busy, like around the winter holidays or during prom/graduation/wedding season.  Your competitors are probably not making door-to-door deliveries, so this will also give you a leg up on them.
  • Give small thank-you gifts.  The best way to do this is to personalize the gifts you provide.  For example, you might have a customer who regularly makes purchases from your line of all-natural moisturizers.  She has recently announced she is expecting another baby, so the next time she comes in for her moisturizer, consider giving her a sample-sized bottle of your chemical-free baby shampoo.  You’ll be thanking her for her loyalty and showing that she is more than just a sale because you’ve been paying attention to not only what she buys, but what is happening in her life, and how you can fill a need.  She’s unlikely to forget you exceptional service.
  • Offer special discounts for special dates.  Perhaps you take 10% off an order on a customer’s birthday, or give a voucher for a free dessert on a wedding anniversary. Again, it pays to get creative about how you can implement this service.  You’ll be giving your customers an incentive to do business with you, and they’ll appreciate your desire to recognize their special day.
  • Get involved in their passions.  If you can find a way to relate to what your customers are passionate about, you will be giving them a great reason to give you repeat business.  For example, one of your customers has mentioned that he is putting together a fundraiser to get a local park renovated because he really wants his children to have a safe place to play.  As a local business owner, you could donate a gift basket as a giveaway or even provide a service for the event such as free program printing.  Your customers will always remember that you have something important to them in common, and will be impressed by your commitment to their interests.

How do you provide outstanding customer service?  Please share your ideas below!

Tips to Improve Your Online Site

Tips to Improve Your Online Site

Today’s technology provides a great number of conveniences that have changed the way everyday tasks are completed.  For example, twenty years ago, if you needed to find the phone number or any other information about a business, you opened up the yellow pages, or perhaps you splurged and called 411 to get what you needed.

As you know, all that has changed.  The first place most people go when they need information about a business is the internet.  You’ve probably done it hundreds of times: Google the name of the business, scan the first couple of results, and click on the one that appears to be the business’s official site.  If designed well, you are quickly able to find it from that Google search, find contact info, business hours, product info, testimonials, etc.

Because of the way consumers look for businesses today, having an effective web presence is essential. Here are some tips for improving your website so customers can easily find what they are looking for.

  • Keep it simple.  A site that is uncluttered is much easier to navigate and takes less time to load, especially for users accessing it from a mobile device.  Evaluate your current content and get rid of anything that isn’t absolutely essential.  Keep your calls to action simple, based on your goals. You should even also simplify the font used to make sure it’s legible and appropriate.  There’s nothing worse than having to click through an untidy site that is chock full of needless html coding or flash animation, or whose menus are not easily found.  Tip:  Identify five business sites that you find easy and pleasant to use, and model your own after the qualities that you feel are the most user-friendly.
  • Use call to action buttons to your advantage.  Call to action buttons (Submit Order, Start Download, Add to Cart, etc.) are designed to get the user to act on something, so they should definitely stand out.  Make the buttons larger than the font on the rest of the page, and use a bright color like orange to differentiate them from other text.  Remember that your call to action buttons should “command attention without overwhelming your design.” Source
  • Provide testimonials with photos.  Any business can say good things about itself, and consumers are often skeptical.  That’s why testimonials are so important.  Visitors to your site want to know how real people felt about their experiences with you.  Including photos with your testimonials will make them even more relatable and real to your potential customers.
  • Keep it updated.  All hyperlinks should be functional and relevant, any online ordering system should contain current products and pricing, contact information should be accurate, etc.  Set yourself monthly reminders to visit your own site as if you were a first time viewer.  Click around the entire site, testing out links and reading any copy.  If something is out of date, fix it immediately.
  • Include a description of your business.  You might have an “About” page that includes a mission statement and a brief description of the products/services you offer.  Be smart about how the description is worded, as it will affect your SEO (search engine optimization).  Remember how most people’s first step is usually a Google search?  You can improve your website’s visibility if you use key words that someone might use in a search. For instance, if you sell all-natural cleaning products, you should include words such as: green, chemical-free, environmentally-friendly, and organic.  Such terms are most likely to be used in a search, and you want your site to pop up in the first page or two of results.  There is no shortage of resources for improving your SEO, such as SEOmoz for those just getting started.
  • Create an interesting “About” page.  This portion of your site should be interesting and personable.  Do this by making the copy easy to understand and written in your own unique style that feels professional, yet conversational.  Also, be sure to include a call to action button on this page like “Learn More” (links to more specific product information) or “See How It Works” (links to a video demonstrating the product).
  • Include a blog. A blog serves the purpose of providing answers that potential customers may be searching for, while also providing the fresh content that Google loves when determining the order in which it displays search results. Write a blog at least 2-3 times per week that provides content related to what you have to offer, without being an ad. For example, if you sell jewelry, you might write about current fashion trends and how to wear jewelry with different outfits. The blog gives visitors a reason to keep coming back to your site, and to tell their friends about it.

A site that is user-friendly and full of valuable information can be a major asset to your business.  Use your own experiences with both effective and ineffective sites to decide how you want yours to look.  What other tips do you have for improving your site?  Please share your ideas below!

Better Networking

Better Networking

Whether you own a storefront business or operate from your home, relationship-building plays an essential role in your business.  Networking has the potential to provide many opportunities such as word of mouth marketing, potential customers, and mutually beneficial partnerships with other small business owners.  Read the following tips on how to make the most out of the time you invest in networking.

  • Be generous in giving out referrals.  Referrals are as valuable as gold in the small business world because receiving one provides a basis on which to build a relationship as well as giving you a foot in the door when making that initial contact.  In order to receive more referrals from others, offer them to other fellow small business owners.  It is human nature for people to return a favor; just think about the last time someone gave you a referral.  Didn’t you want to give them something in return to show your appreciation?  The more referrals you pass on to others, the more likely they are to pass some on to you.
  • Look beyond your target market.  Although the bulk of your time should be spent focusing on your target market, it is still a good idea to look beyond that demographic in order to connect with new people.  For instance, a seller of women’s beauty products caters mostly to her target market of young professional women.  However, at certain times of the year such as Valentine’s Day and Christmas, she markets her business to men in search of thoughtful gifts to give their girlfriends or wives.  She holds men-only shopping events in which a guy can feel comfortable shopping in a “girl’s store”, and she encourages them to bring some photos of that special lady so she can help guide him toward the appropriate products.  When the men come away with a good shopping experience and a grateful girlfriend, they are likely to return as loyal customers and recommend her business to their buddies, dads, and brothers.
  • Develop a reputation for excellence.  In these times of economic hardship when mostly everyone is looking for the best deal, people are still willing to pay a little more for a quality product and outstanding customer service.  Make each customer glad that he/she chose you to do business with instead of a competitor by providing those two things.  Additionally, find ways to make customers feel special each and every time they shop (not just the first time when you want to make a good first impression).  If you can consistently provide what your customers wants and needs and do it in a way that they will enjoy, then you will begin to build a reputation for excellent business practices.  Customers will recommend you to others, and you will become a trustworthy and dependable force within your niche.  Remember that this takes time, so be patient, persistent, and always put forth 100%.

Just like any other skill, networking requires practice in order to improve.  Follow the tips mentioned above and always seek out other resources to stay aware of current networking trends.  How do you improve your networking skills?  Please share your comments below!

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3 Effective Ways to Market Your Business

3 Effective Ways to Market Your Business

Imagine if you were planning a major celebration, such as a wedding.  You’ve spent days and weeks planning the perfect theme, venue, food, music, etc.  As amazing as this party could be, it simply wouldn’t happen if you didn’t send out invitations.  Without invitations, no one beyond your close circle of family and friends would even know about the event.  This same rule applies to your business.  Marketing your business is mandatory for bringing in customers, but you should also think of it as an ongoing process instead of something you do once in awhile when sales are starting to lag.  Here are three effective ways you can market your business and bring in customers.

  1. Tap your customers’ passions.  It’s no secret that successful entrepreneurs know how to educate their customers on what they need as well as how the product works.  However, people aren’t usually as interested in what they need as they are in what they really want.  Find out what your customer is passionate about, what motivates that person on a daily basis, what he/she really enjoys doing, etc.  Your marketing materials are much more likely to bring in customers if you appeal to a customer’s lifestyle/culture rather than the product itself.  For instance, if you are selling all-natural cleaning products, an advertisement stating that customers will get “10% off if you stop by all this week” will likely get overlooked.  On the other hand, if your message says, “We’ll provide you with all your green cleaning needs because your family’s well-being is our #1 priority,” you’ve now tapped into your customer’s desire to eliminate harsh chemicals from the home.  People respond better to messages they care about than they do to sales talk.
  2. Get involved in your community.  Being a part of your community offers wonderful opportunities for networking, service-sharing, customer service, and marketing.  Even better than that though, is demonstrating your commitment to give back.  By participating in community events and hosting your own events, you will be more recognizable to others, and they will be more able to relate to you because like them, you are interested in the community’s well-being.  For example, a local contractor builds the central display for the town’s annual festival for free, makes himself available for free estimates for neighborhood residents, and is regularly seen his children’s baseball games and school fundraising events.  Because he is a visible part of the community who frequents the same local spots as his customers, they are more likely to remember who he is and trust him to do the job well.
  3. Make customers feel special. Word of mouth is a powerful thing, and customers are happy and excited to recommend you to others after they’ve had a memorable, positive experience patronizing your business.  We live in tough economic times where getting the lowest price has become a top priority for most people, and lots of businesses that can offer competitive pricing don’t have time for superior customer service.  Find ways to personalize your products and services, such as including a handwritten thank you note with your customer’s order.  Being kind and attentive to customers is an effective and low-cost way to market your business.

How have you been able to use our suggestions?  What are some other ways to market your business that have worked for you in the past?  Please share your comments below!

How to Run a Great Contest on Facebook

How to Run a Great Contest on Facebook

Running a contest on Facebook is a great idea because it not only engages your community, but it gives you something new to talk about.  Both of these things attract new people to “like” your page and can help bring in new customers and prospects.  However, if not done properly or effectively, a contest can backfire and turn people away from your page or worse; you could lose your page altogether if you don’t abide by Facebook’s terms of serie.  Use the following tips to help you run a successful Facebook contest.

  • Decide on an outcome.  If you have an objective or ultimate goal for your contest, then you will be more equipped to create one that is successful.  For example, your goal may be to build up your mailing list or referrals, to introduce your product line, or to compile customer testimonials to use in future advertising.  Keep your goal in mind when working out the details for how the contest will operate.  This will help you keep it straightforward, user-friendly, and easily shareable.
  • Carefully choose your contest type.  There are a myriad of ways to run a contest including photo or video contests, essay contests, trivia, or sweepstakes.  Once you’ve decided on your desired outcome, make sure the type of contest and the motivating prize you choose will help you achieve your goal.  Consider your target market and what they will be willing to do.  For example, let’s say your target market consists mostly of career-minded professionals in the corporate sector.  If you design your contest in such a way that there is too much work involved to enter, like one that requires a 5-minute viral video, you will be very disappointed with the small number of entries you get, if any.  Ask yourself what your target market will be willing to do for the chosen prize.  In the example above, if the chosen prize is a one-time voucher for 10% off the next purchase, chances are slim that your potential customers will put much time in for a glorified coupon.  A better choice would be a free gift basket of their choice of up to 5 products or one year of unlimited free shipping.  Get creative and think about the kind of contest that you would want to enter.
  • Use a third party app.  Because of Facebook’s Promotional Guidelines, which prohibit the use of any Facebook features (comments, likes) as requirements to enter, third party apps are a requirement for running a contest.  Unfortunately, these apps are not always free to use, but there are some inexpensive ones such as Wildfire or Google Docs that make running your contest easy to do.  Tip:  If you have a blog, consider accepting entries via comments on the blog using a service like Rafflecopter.  Don’t risk losing your Facebook page because you weren’t willing to pay for a 3rd party app.
  • Don’t run the contest for too long.  A contest that runs for a more than a few days to a week will most likely lose its steam long before the end date.  Keeping in mind what people have to do to enter, choose a time frame that is reasonable enough for any necessary preparation, but tight enough to maintain interest.
  • Promote!  The best way to promote your contest is to ask people to share it.  Ask in person, post about it every day on your Facebook page, and/or add a widget on your blog such as a countdown ticker.  Encourage others to click the “share” button to help you get the word out, and explore the use of Facebook ads to attract new people in your target market, as well as engaging your existing community.  The more you ask people to share your contest, the better turnout you will have.

What experiences or ideas have you had for running a successful contest on Facebook?  Please share your tips in the comments section below!

Creating Buzz For Your Business

Creating Buzz For Your Business

When starting a business, it is important to focus on the providing a quality product, and consider how best to deliver it to your customers.  However, none of that will matter if no one knows about your product.  You must get people talking about your business, sharing information about it on the internet, and recommending it to others.  This creates a buzz that will bring customers to your door.

  • Highlight personal success stories as well as hardships.  When discussing your business with others, it pays to set yourself apart from others by sharing how you got to where you are.  What led you to the decision to run your business?  What obstacles have you faced and overcome along the way?  How have you achieved your goals thus far?  What makes you passionate about this business?  Answering these types of questions will show others that because your business is a personal victory, that you are dedicated to providing customers with nothing but positive shopping experiences.
  • Reach out to those who have inspired you.  There are no doubt a number of people who have influenced your decision to start a business.  These might be former teachers/professors, family members, friends, fellow business owners, etc.  Don’t be afraid to contact them to share your accomplishments, thanking them for being positively influential in your life, and offering them V.I.P. customer status for inspiring you to achieve your dreams.  You never know where it might lead.  For example, a former dancer has started her own studio and reaches out to her childhood dance instructor to tell her the good news.  Not only does the instructor offer her valuable professional advice, but she offers her services as a master class guest teacher to bring in new clientele.  Those who have taught you well can likely continue passing on their wisdom and experiences.
  • Blog about your business.  Blogging not only allows you to share information about your business, but it affords you the opportunity to interact with current and potential customers.  Regularly participate in the conversation that occurs in your blog’s comments section, and do the same for others’ blogs.  Tip:  Add video.  A humorous and unique video either on your blog or business’s website can create immediate buzz by drawing the attention of a larger population.  If you really execute this well, your video has the potential to go viral; the exposure provided by a viral video can be a turning point for a startup business from which it grows to the next level.
  • Make a major announcement. Sometimes, business owners are successful at creating an initial buzz, but sustaining that attention is difficult.  One way to keep your business at the forefront of the people’s interest is to make a major announcement, like a new product, contest or promotion, equipment upgrade, improved facilities, or competitive price cut.  Create anticipation of your announcement by referring to it in marketing materials with an emphasis on the upcoming date.  When you do make such an announcement, it should be done in such a way that no one is likely to miss it.  For example, a local bakery announces that it will be creating an audition reel for a major reality competition show for chefs and wants to include its customers on the tape.  The bakery’s owner sends out electronic and paper mailings as well as posts a large banner on its storefront offering a free cupcake to any customer who shows up to appear in the audition reel.  The bakery becomes a full house on the day of shooting, and aside from drawing in so many customers, the owner walks away with plenty of quality footage to submit to the network.

Creating buzz for your business is an effective technique to attract new customers and maintain current ones.  How do you create buzz?  Please share your ideas below!

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